Userpilot

MARCH 8, 2022

Don’t sacrifice your delighters. At the end of the day, we solve problems for customers, not for ourselves. Don’t sacrifice your delighters. I want to tread on this one lightly because sometimes delighters can be left for later. Not to hate on the Asana unicorn, but it qualifies as an out-of-scope delighter for an MLP.

Product Research 143

Product Research User Testing Customer Experience Feedback Software 143

Intercom, Inc.

DECEMBER 14, 2022

Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. Tickets have been one of our most common customer requests. Tickets: a new way to use Intercom .

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Product Talk

SEPTEMBER 20, 2023

And while opportunity solution trees have become increasingly common among product teams, there’s still plenty of room for customization, both in the way you set up your trees and the tools you use to build them. It felt like 10+ years of experience, from customer development to Jobs Theory all in one actionable package.

Data Visualization 250

Data Visualization Analytic Tools Research Software Product Research 250

The Product Coalition

JULY 6, 2023

This blog post will cover what precisely product-led growth is and how you can implement it. A modern-day design principle is to build to “delight” — it feels like these technologies are often doing the exact opposite. First, it’s crucial to create a culture of being customer-centric.

Research Software 115

Research Software Feedback Software User Testing Product Research 115

Intercom, Inc.

APRIL 30, 2020

And as businesses, we could all use partners to forge stronger relationships with our customers. These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone. “These apps reach over 30,000 Intercom customers who installed apps more than 100,000 times last year alone.”

Feedback Software 223

Feedback Software Webinar Customer Experience User Testing 223

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Adapt your tactics to the customer experience lifecycle.

Feedback Software 95

Feedback Software Data Visualization Customer Communications Customer Experience 95

Userpilot

OCTOBER 21, 2022

For customer retention , your product must satisfy user needs and deliver value. To provide the right experience, you need to know what customers you are building it for. Good customer support is a must ingredient of the minimum viable experience. These include marketing messages , the sales process, and customer support.

Customer Experience 98

Customer Experience Onboarding KPIs User Testing Customer Feedback 98

The Product Coalition

JULY 10, 2020

Customers are much, much , harder to please than they used to be! Customers don’t just want their needs to be met, they want to be delighted. this is a version of your product that you first launch to your customers. It aims to solve the problem, but also delight. ?? But is it going to delight you?

Product Research 101

Product Research User Testing Customer Experience Research Software 101

Userpilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 100

Data Visualization Feedback Software Analytic Tools Reporting Tools 100

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

The Product Coalition

JANUARY 26, 2024

More: Future-Backwards Excercise Quick Gap Analysis: Review the product from different angles: usefulness, reliability, ease-of-use, delightfulness, competitiveness on the market, profitability, long-term staying power, and growth potential. How well is the solution doing in all of those categories? Prioritise topics with the biggest impact.

User Testing 105

User Testing Product Research Research Software Data Visualization 105

Alchemer Mobile

JANUARY 10, 2019

Above all, remember that it’s not just about the competition; shifting priorities can help you better deliver a product your customers will love. If you’re battling market fragmentation, use it as an opportunity to differentiate your company and product, or to take advantage of the low barrier to entry customers will have with your brand.

Product Management 217

Product Management Product Manager User Testing Feedback Software 217

Intercom, Inc.

JUNE 22, 2018

Or, in Ruby: Using this method to find similar posts on this blog to “How the support team improves the product,” you’ll get the following top 10: How to launch with a validated idea. Know your customers and how they decide. Designing first run experiences to delight users. 3 rules for customer feedback.

Artificial Inteligence 223

Artificial Inteligence Feedback Software Data Visualization Customer Feedback 223

Userpilot

JANUARY 29, 2023

Minimum Delightful Product helps you determine which features you need to develop to win over your users and stand out from the competition. Too many features that bring little or no value to the customer can make their experience more difficult. Building minimum viable features allows you to test the ideas.

User Testing 97

User Testing Product Research Framework Feedback Software 97

The Product Coalition

JUNE 3, 2021

Check out the 10-minute video version of this blog post. This blog post maps mental models (now there’s meta for you). Their map consists of a bug ticket with how to reproduce and the expected impact on customers. But we discover customers aren’t hitting the issue often. Prefer watching your insights?

Feedback Software 173

Feedback Software Data Visualization Research Software User Testing 173

Userpilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams.

Data Visualization 96

Data Visualization User Testing Customer Experience Feedback Software 96

Intercom, Inc.

NOVEMBER 4, 2021

Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human. It’s part of respecting our customers’ time.

Branding 222

Branding Technical Review Customer Experience Systems Review 222

Gocious Blog

MAY 25, 2023

When things go well, you may hit a home run by identifying a product that solves a customer problem, delights the customer, and has a significant impact on the market. Complex product management is a risky business. These products may be on a trajectory of high growth and high market share and are considered 'stars.'

Product Management 74

Product Management Product Manager Management Management 74

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Research Software 103

Userpilot

APRIL 6, 2023

TL;DR In-app feedback is all the customer opinions and feelings about your product that are gathered from in-app surveys (surveys that show up inside your app). And it includes both positive and negative customer feedback , user data, and more. But first, what’s in-app feedback? User feedback can be general or contextual.

Feedback Software 84

Feedback Software Analytic Tools Research Software Data Visualization 84

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Ensure to provide great customer service.

Feedback Software 91

Feedback Software Research Software Customer Experience User Testing 91

Gocious Blog

MAY 16, 2023

Yet, they share a common goal of creating products that both solve problems for their customers and delight them. Product managers and product owners each have distinct roles within their companies. While their roles differ, their ability to work together is essential to ensure that the product teams meet their goals.

Product Management 71

Product Management Product Manager Management Management 71

Userpilot

JANUARY 26, 2023

What do you need customer empathy for? TL;DR Customer empathy is putting yourself in your customers’ shoes to better understand their problems and make it a part of your company culture to develop solutions that satisfy them on practical and emotional levels. Customer empathy is not limited to empathy in customer service.

User Testing 97

User Testing Product Research Customer Feedback Customer Experience 97

Userpilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? Great product experiences lead to higher user engagement, increased customer satisfaction and loyalty , more revenue , reduced costs, and greater product-led growth. And if you’re wondering how customer experience fits into that, it’s even broader.

Customer Experience 94

Customer Experience User Testing Analytic Tools Feedback Software 94

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field.

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

ProductPlan

NOVEMBER 15, 2022

Engaging with customers is firmly rooted at the core–whether the product is physical or digital. Both concepts open the door for accessing valuable customer feedback, which software PMs can then feed back into the development loop to improve the product and user experience. The role of digital product managers.

Feedback Software 80

Feedback Software Analytic Tools Research Software Data Visualization 80

Userpilot

NOVEMBER 24, 2022

Product Growth Management focuses on driving growth by identifying and realizing opportunities to attract new customers and maximize the lifetime value of the existing ones. Growth product managers , on the other hand, work towards more granular objectives that give quick results, like improving customer retention.

Product Research 95

Product Research User Testing Onboarding KPIs Data Visualization 95

Usersnap

SEPTEMBER 5, 2023

Simultaneously, this acquisition allows us to focus on expanding and improving our SaaS product for our customers with innovative features. After extensive research, we concluded that customer experience software is a critical growth area, especially in a recession economy. How do you see the future of Usersnap after this acquisition?

Feedback Software 52

Feedback Software Research Software Customer Feedback User Testing 52

Userpilot

SEPTEMBER 20, 2022

A defined word-of-mouth marketing strategy helps you encourage and accelerate conversations within your customer base that grow your brand. Word-of-mouth marketing is a strategy that relies on customers sharing their experiences with products and services with their friends and family members. Let’s get started! Builds trust.

Feedback Software 90

Feedback Software Branding Customer Experience User Testing 90

Usersnap

JULY 9, 2020

Customer experience is a topic that almost anyone can relate to. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. You’ve got to start with the customer experience and work back the technology, not the other way round.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

Userpilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. Reduces the burden on the customer support team Top quality end-user documentation will drastically reduce the burden on your support team.

Document 94

Document Analytic Tools Feedback Software User Testing 94

Mixpanel

MARCH 27, 2023

Early this year, we embarked on a mission to remove friction in the B2B SaaS customer buying experience by making all of our plans available online and our pricing transparent. Today, we’re going one step further and addressing another pain point for customers: the tedious process of negotiating legal terms and conditions, or terms of use.

Customer Experience 59

Customer Experience User Testing Data Visualization Analytic Tools 59

Userpilot

OCTOBER 19, 2022

There are many different types of customers: from easy-to-please to easily irritable customers. To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. So, what are the different customer types you can expect to meet in SaaS?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Research Software 98

Userpilot

NOVEMBER 19, 2022

Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. However, the focus of product service management is on delivering a delightful service and fostering relationships with customers. Understand customer needs.

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? You’ll also learn how to use customer retention software to maximize your retention game. You’ll also learn how to use customer retention software to maximize your retention game. Apple uses social media and other channels to respond promptly to customers.

Feedback Software 97

Feedback Software Customer Experience Customer Feedback Data Visualization 97

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 95

Analytic Tools Data Visualization Research Software Onboarding KPIs 95