Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. The right metrics should align with the customer journey stages and goals, offer actionable insights, and track progress toward goals over time. You can also use a product metrics framework, ie.

Onboarding KPIs 79

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 79

Userpilot

DECEMBER 3, 2021

Want to know how you can use the HEART framework to improve user experience? Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. The HEART framework uses the right combination of user-centered metrics to deliver an enhanced user experience. Engagement.

Research Software 97

Research Software Analytic Tools Feedback Software Product Research 97

Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 92

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. What is a customer engagement framework?

Analytic Tools 81

Analytic Tools Feedback Software User Testing Customer Experience 81

AB Tasty

FEBRUARY 22, 2024

5 Pillars to Reshape Customer Experience In the ever-evolving landscape of fashion and e-commerce, digital innovation has become a driving force behind transforming the customer experience. The Mobile Customer: Shopping on the Go The mobile customer has become a dominant force in the fashion industry.

User Testing 52

User Testing Data Visualization Analytic Tools Feedback Software 52

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate.

Analytic Tools 87

Analytic Tools Feedback Software Framework Onboarding KPIs 87

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Userpilot

MAY 21, 2023

New functionality plays a big role in retaining existing customers and attracting new ones. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. To prioritize the features to develop, use a framework like the Kano model or Cost of Delay.

Onboarding KPIs 82

Onboarding KPIs Feedback Software User Testing Product Research 82

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery. What are strategic initiatives?

Feedback Software 94

Feedback Software Analytic Tools Research Software Product Research 94

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 91

Customer Experience Analytic Tools User Testing Customer Feedback 91

Userpilot

OCTOBER 4, 2022

The Pirate Metrics Framework organizes the traditional funnel into five stages in the customer journey: Acquisition, Activation, Retention, Referral, and Revenue ( AARRR ). There are three main types of growth loops that feed different goals – acquisition loops, engagement and retention loops, and expansion loops.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

OCTOBER 11, 2022

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. It follows the customer activity outlined above. There are different engagement models.

Feedback Software 85

Feedback Software Analytic Tools User Testing Customer Experience 85

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. Our guide introduces 15 popular prioritization frameworks along with their pros and cons. Let’s dive in.

Framework 90

Framework Feedback Software Onboarding KPIs User Testing 90

Userpilot

JANUARY 29, 2023

Why do product managers need a new feature validation framework? TL;DR Product managers need a new feature validation framework to ensure that they meet user needs or drive organizational goals and avert product failure. Your new feature validation framework should consist of at least 3 techniques. How can you build one?

User Testing 95

User Testing Product Research Framework Feedback Software 95

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data Visualization 96

Data Visualization Customer Experience Analytic Tools Customer Feedback 96

Amplitude

DECEMBER 18, 2020

Product analytics sits at the intersection between your customer, your product, and your business goals. It’s a crucial part of how you provide continual value to customers, as well as how you grow your business. Product analytics keeps your team close to customer wants and needs throughout the product development process.

Data Visualization 116

Data Visualization Analytic Tools User Testing Product Research 116

Userpilot

JUNE 1, 2022

Google’s HEART framework is a method that focuses on improving the UX of your product. It has 5 key categories: happiness, engagement , adoption , retention , and task success. For example, focusing more on customer retention rather than customer acquisition can be more profitable in the long run for your business.

Onboarding KPIs 96

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 96

Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Onboarding KPIs 89

Lenny Rachitsky

APRIL 4, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Vanta —Automate compliance. Iterate and improve: Experiment with different approaches to see what increases audience engagement, whether it’s incorporating more humor, adjusting pacing, or refining content structure.

CTO 48

CTO Data Visualization Embedded Analytics Reporting Tools 48

Userpilot

JULY 8, 2022

Feature-Driven Development (FDD) is an Agile development framework. It revolves around developing functionality that meets the needs of the customer. Features” in FDD are like user stories in other Agile frameworks. The definition of a feature in FDD is a bit wider and resembles user stories in other agile frameworks.

Feedback Software 96

Feedback Software Analytic Tools User Testing Customer Feedback 96

Intercom, Inc.

DECEMBER 1, 2021

To do this effectively, it’s important to remember that every customer interaction matters when closing a deal. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on.

Framework 118

Framework Weak Development Team Technical Review Feedback Software 118

Userpilot

JULY 8, 2021

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? Dave McClure's Pirate Metrics framework. In short- AARRR.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

Userpilot

JULY 9, 2023

Regularly collecting and analyzing customer feedback is essential for monitoring usability and identifying areas for improvement. Incorporate gamification elements for celebrating user milestones to enhance engagement. Product usability refers to how easy it is for customers to use the product to achieve their goals.

User Testing 82

User Testing Product Research Customer Experience User Experience 82

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn. Less churn.

Feedback Software 97

Feedback Software Customer Experience Analytic Tools Research Software 97

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Andrew Chen

JANUARY 3, 2024

but am proud of what I published… Blog posts from 2023 How to design a referral program. I headed up Uber’s driver and rider referral programs at various points of my time there — I provide a framework to think about referrals as an ask/target/incentive/payback, and break down the components of each one.

Books 86

Books ChatGPT Reporting Tools Research Software 86

Userpilot

FEBRUARY 9, 2022

Have a hard time choosing between product prioritization frameworks? As a product manager , deciding how to spend your time and resources can be difficult, especially as you are bombarded with meetings, feature requests, new customer data, shifting objectives , and more. Luckily, product prioritization frameworks exist for just that.

Framework 97

Framework Onboarding KPIs Customer Experience Data Visualization 97

Userpilot

SEPTEMBER 28, 2022

There are many practical, effective goal-setting frameworks to draw from to inform your own goal setting. Locke & Latham’s five principles are another impactful framework. Get customer feedback from a minimum of X of our top-performing users. Get a customer satisfaction score of Z for the feature. Product goal.

Product Goals 97

Product Goals Feedback Software Customer Feedback Vision 97

Userpilot

FEBRUARY 17, 2022

If you’ve read Teresa’s Torres book, Continuous Discovery Habits , you’re probably familiar with her continuous discovery framework for building better products that are actually guided by user feedback. What are the benefits of using a continuous discovery framework? But it’s not the same with customers.

Product Research 95

Product Research Framework User Testing Research Software 95

Userpilot

SEPTEMBER 12, 2022

The Product Owner is a Scrum role and they act as the representative of the customer on the team, while the responsibilities of the product manager are much wider. The Objectives and Key Results (OKR) framework helps organizations select goals (Objectives), milestones measuring progress (Key Results), and specific tasks (Initiatives).

Product Research 87

Product Research User Testing Onboarding KPIs Feedback Software 87

The Product Coalition

SEPTEMBER 5, 2022

Taken from Teresa Torres’ blog, ProductTalk.org The Opportunity Solution Tree is a framework that breaks Product outcomes into opportunity streams so that stakeholders have a better understanding of what you are proposing and can better help you prioritize. If you’re interested in the core material, check out her original blog post.

Product Research 114

Product Research Software Review Data Visualization User Testing 114

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

MAY 3, 2023

Marketing analytics is primarily focused on external data and metrics related to customer acquisition. There are many options out there on the market, but Userpilot is a powerful platform offering the perfect balance of features (analytics, in-app communication, and customer feedback) at an attractive price. in-app user behavior).

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software User Testing 72

Userpilot

AUGUST 10, 2023

Behavioral targeting and automation is a rapidly evolving space that brings several key benefits: to name a few, you can boost customer engagement, drive loyalty , and increase retention. This helps because it’s a way of directly appealing to customers based on where they’re at in a journey (i.e.

Analytic Tools 90

Analytic Tools Feedback Software Marketing Product Marketing 90

Userpilot

OCTOBER 18, 2022

With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Unmet customers’ needs to inform your product roadmap. Learn which features customers use the most and what features they might need. Customer analysis involves six steps: 1.

Customer Feedback 95

Customer Feedback Data Visualization User Testing Analytic Tools 95

Intercom, Inc.

MARCH 9, 2022

We iterate, fight for adoption, and keep pushing for maximum impact for our customers and our business. We strive to deliver outcomes as well as outputs to drive real results for our customers. We work to ensure that what happens because of things we ship delivers tangible value to our customers.

Data Visualization 152

Data Visualization User Testing Customer Feedback Analytic Tools 152