Product Talk

NOVEMBER 16, 2022

When I was at Meyer Sound, I was in a very central role between customers and engineers. It was a really great approach for linking business value and customer value. My team was able to lead the customer through some specific prompts, like “Tell us how this works in your store or some specific processes you go through.”

Feedback Software 130

Feedback Software Reporting Tools Product Research User Testing 130

Userpilot

JANUARY 16, 2024

ChatGPT can create broad multi-year roadmaps that prioritize the most critical feature requests , ideas, or improvements. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns.

ChatGPT 95

ChatGPT Data Visualization Onboarding KPIs Research Software 95

Alchemer Mobile

AUGUST 6, 2020

The Two Most Impactful 2020 Product Management Trends | With digital transformation and customer experience at the forefront of most enterprise brand strategies in 2020, product-focused roles are changing drastically. Executive teams recognize the critical role product and road mapping can play in the overall customer experience.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

bpma ProductHub

APRIL 10, 2017

By Garima Painuly- One of the constant challenges a product manager faces is creating a focused product roadmap that is aligned with expectations of all stakeholders, and defending that roadmap against distractions. The discussion topics were inspired by a blog post from Fresh Tilled Soil on Building a Product Roadmap.

Roadmap 150

Roadmap Customer Feedback Feedback Software Data Visualization 150

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services. Smiley face customer satisfaction survey to gather user feedback using smiley faces to represent satisfaction levels.

Product Research 95

Product Research Feedback Software User Testing Customer Feedback 95

The Product Coalition

NOVEMBER 23, 2021

I recently led a workshop for an organic tech farm startup that wanted to set its foot online for selling organic food to B2B customers. Problem: We clearly defined the problem that co-founders were facing in order to set up the online and digital experience. Let me walk through the entire workshop in the phases with its results.

Startups 126

Startups Strategy Technical Review B2B 126

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Building a knowledge base to offer customer self-service and empower users with resources for common problems.

Customer Experience 92

Customer Experience Onboarding KPIs User Testing Customer Feedback 92

ProductPlan

FEBRUARY 3, 2022

But there are only so many hours in a workday, which means that PMs don’t have much extra time to create and enforce best practices and processes with the cross-functional team, the product team, or customers. Managing tools (for roadmapping, prototyping, etc.) The process also includes responding to customers.

Product Research 103

Product Research User Testing Data Visualization Customer Experience 103

Userpilot

AUGUST 13, 2023

A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams.

Data Visualization 93

Data Visualization User Testing Customer Experience Feedback Software 93

Mind the Product

AUGUST 29, 2019

If you subdivide UX into the constituent parts of design and customer understanding, you end up with a modified Venn diagram, and at each of the incomplete intersections, you can find a different type of partial product manager. Signs to watch out for: Product managers rarely interact directly with customers. Requirements Writer.

Product Research 183

Product Research Product Management Product Manager Weak Development Team 183

The Product Coalition

JUNE 3, 2021

Check out the 10-minute video version of this blog post. This blog post maps mental models (now there’s meta for you). Your executive team’s desired roadmap. Or better yet, all roadmaps. Or better yet, all roadmaps. Their map consists of a bug ticket with how to reproduce and the expected impact on customers.

Feedback Software 172

Feedback Software Data Visualization Research Software User Testing 172

The Product Coalition

DECEMBER 22, 2021

In my last role, several developers told me the lack of a roadmap made it difficult to plan and, as a result, their scope felt “bitty”. I prioritised creating a roadmap over the next few weeks. This means interacting with your customers to inform which problems to solve and how to solve them.

Engineering 112

Engineering User Friction Product Research Product Management 112

Ronke PM

FEBRUARY 3, 2024

Table of Contents Gratitude Eruptions of Possibilities The End of Product Stewardship Rebounding Final Thoughts Every life faces adversity and hardship. I have learned the lessons and the importance of facing these difficulties head-on and not running away from them. Once again, I am faced with eruptions of possibilities in my career.

Leadership 52

Leadership Reporting Tools Customer Experience Positioning 52

ProductPlan

AUGUST 7, 2020

Though I had no idea what I was doing, before I knew it, I interviewed external customers, internal stakeholders, and various customer-facing teams to understand the problem better. Then, I created a product roadmap to move that strategy forward, which ultimately drove a 15% increase in revenue and a 20% increase in retention.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Mind the Product

SEPTEMBER 20, 2018

Added to that, I’ve been able to talk directly to customers, even meeting up with them face-to-face, either in their “real-life” environment or during user conferences at some very glamorous locations. In the end, the sales team sold it anyway and I was forced into changing the roadmap as a result, putting our strategy at risk.

User Testing 150

User Testing Customer Feedback Customer Experience Product Research 150

Userpilot

JULY 30, 2021

The product manager role is responsible for understanding what customer problems to solve and what success looks like for a product. The upsides of product management include the fact that every day is different, you get to work with technology, it sets you up to be an empathetic leader and you get to see customers use what you created.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Susan Stavitzski – Customer-Driven Product Person and Product Leader. According to Zippia, only 4.2%

Technical Advisors 114

Technical Advisors Product Research Analytic Tools User Testing 114

Product Management University

MARCH 18, 2019

A B2B Product Manager: Has to consider the dynamics of the customer organization from the top down, their strategic goals and priorities, and the impact those goals and priorities have on the jobs of the people in the trenches – the users. The best thing for each product isn’t always the most valuable for the customer organization or yours.

B2B 113

B2B Customer Experience Product Management Product Manager 113

Arpit Rai

MAY 31, 2020

Amidst moving houses, setting into a new job and dealing with the Covid normal, unfortunately the blog got ignored. That said, let’s come back to this blog post. This includes things such as how decisions are made, how conflicts and disagreements are handled, the challenges that the company faces etc.

Onboarding KPIs 72

Onboarding KPIs Product Management Product Manager Customer Feedback 72

Intercom, Inc.

MAY 3, 2018

She’s worked in product from early-stage startups all the way up to publicly traded companies like Rackspace and Square, a company with the sensitive task of handling customers’ money. Survey responses and numerical data are great, but they don’t replace the context of a 1:1 customer conversation. Rohini: Definitely.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Bain Public

FEBRUARY 3, 2022

Their investment tool helps customers grow and manage funds effortlessly. Who is the face behind Timechain’s innovative product management? Who is the face behind Timechain’s innovative product management? Founded by fintech entrepreneur Louis Cléroux , Timechain hopes to decentralize finance for everyone.

Feedback Software 52

Feedback Software Research Software Product Research User Testing 52

Userpilot

JANUARY 21, 2021

It can also go beyond the product itself, as a product manager can be involved in product marketing , budgeting, long-term strategies, customer support, and more. A PM needs to have a solid understanding of the customer needs, market scenario, and, of course, the product itself. Work with the product team to form a product roadmap.

User Testing 98

User Testing Customer Feedback Onboarding KPIs Product Management 98

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. VoC surveys help you make better product decisions, remove friction , build customer trust , and minimize future negative feedback.

Customer Feedback 94

Customer Feedback User Testing Feedback Software Data Visualization 94

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

Roadmap 192

Roadmap Development Feedback Software User Testing 192

Userpilot

JUNE 29, 2022

Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. Your ideal customer, known as your buyer persona, is the hero of any good product story. Narrate the product strategy.

Feedback Software 97

Feedback Software User Friction User Testing Customer Experience 97

ProductPlan

MAY 5, 2020

Here at the ProductPlan blog, we advocate strategic roadmapping for product managers in every field. But for the video game industry, in particular, product roadmaps take on added importance. In this post, we’ll offer several strategic reasons that you should embrace your roadmap as a gaming product manager.

Feedback Software 68

Feedback Software Roadmap Data Visualization Product Management 68

ProductPlan

JUNE 8, 2021

After reading a blog or a book or attending a conference or talk on product management, I’m always excited to try out the new processes and frameworks I’ve learned about. By helping our audience—from sales and marketing to engineering and QA—connect with the customer problem, we will drive better outcomes. Meaningful.

Product Research 98

Product Research User Testing Research Software Feedback Software 98

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. Marketing surveys are a method of soliciting customer feedback and collecting market research data using a questionnaire. It can be a tough nut to crack sometimes, but we’ve made it easier in this article.

Data Visualization 83

Data Visualization Product Research Research Software Analytic Tools 83

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JANUARY 31, 2022

Have an increased EQ and be empathetic towards customers, teams, and stakeholders. Marty Cagan refers to them as “Experience Product Managers” in his book Inspired , as they primarily focus on human-centered, customer-focused products. Have exceptional communication, writing, and above all, listening skills. Growth Product Manager.

Research Software 96

Research Software Analytic Tools Feedback Software Product Research 96

UX Studio: Product Management

JUNE 8, 2021

In this blog post, I will tell you what I learned the hard way: why it’s not enough to select awesome people, give them freedom, and let them figure things out. A product team is measured by two things: How much value it creates for the customers, the people who use the product. I saw the surprise on people’s faces.

Engineering 98

Engineering Software Review Customer Experience Systems Review 98

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Unfortunately, product leadership culture can get a little messy.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Userpilot

JANUARY 29, 2023

They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one. Good PX does the opposite.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Mind the Product

NOVEMBER 28, 2019

He writes, he tweets, he regularly speaks at conferences, and with 31,000 Twitter followers (not to mention 26,000 followers to his Medium blog ), he’s a prolific and consistent voice in the study and development of the product management craft. Most of my work is external facing,” he says. ” Being a Trusted Expert.

CTO Coach 124

CTO Coach Analytic Tools Fractional CTO Research Software 124