Userpilot

JANUARY 12, 2023

Enhanced user engagement helps to: Increase your base of loyal customers. Increase customer retention rate. Use an onboarding checklist to engage new customers. Offer self-service options. Celebrate customer success. Reward loyal customers. Improve overall profitability. Features heatmap on Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. You can very well combine 2-3 to give customers the right experience.

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

AUGUST 6, 2023

Customers nowadays expect omnichannel customer experience when they deal with a business. That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. What is omnichannel customer experience? Build loyalty.

Customer Experience 95

Customer Experience User Testing Customer Feedback Feedback Software 95

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. TL;DR A customer engagement strategy is a comprehensive plan by SaaS companies to interact with customers and build long-lasting relationships. Identify customer touchpoints and map the customer journey.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Data Visualization 96

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

Analytic Tools 85

Analytic Tools Feedback Software Research Software Data Visualization 85

Userpilot

AUGUST 10, 2023

Understanding NPS types will help you measure customer sentiment the right way. You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. Transactional NPS surveys gather feedback at a granular level after a specific customer interaction.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Userpilot

NOVEMBER 30, 2022

How do you enhance your onboarding efforts and delight customers? And building a personalized customer experience is a fantastic way of doing that. You need to build based on valuable customer data. There are many clear benefits to introducing a personalized customer experience within your product. Let’s go!

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Mind the Product

MAY 5, 2020

So, as the ability to use digital products becomes a necessity in our modern-day lives, it’s imperative we ensure that a diverse set of customers can use our products. Voice AI services also have to ensure that people with accessibility needs can control their devices. Get that right, and you’ve just helped 360,000 people.

Reporting Tools 112

Reporting Tools Research Software Product Management Product Manager 112

Userpilot

JANUARY 23, 2023

Real-time personalization is what your users have come to expect from their customer experience. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. TLDR; Real-time personalization involves using customer data to show relevant content at the moment.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Mixpanel

OCTOBER 17, 2022

Immobiliare is the number one real estate portal in Italy and a presence in 10 other European countries. Mixpanel is a kind of master, guiding the other customer engagement platforms in order to execute these actions. How data-smart Ornikar finds value in self-serve product analytics. Putting product analytics into action.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Userpilot

JUNE 9, 2022

Userlane is a tool for building interactive, guided tours that walk a user through all the features of your product or service. But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Once an on premise solution, it is now a cloud-based SaaS platform.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

APRIL 2, 2020

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on improving the customer experience they provide see increased revenue as a result of their efforts. What is a customer feedback tool.

Feedback Software 59

Feedback Software User Testing Data Visualization Reporting Tools 59

Usersnap

APRIL 2, 2020

Did you know that 73% of consumers state that customer experience is a crucial factor for determining whether to do business with a company or not? Additionally, 84% of companies that actively work on improving the customer experience they provide see increased revenue as a result of their efforts. What is a customer feedback tool.

Feedback Software 52

Feedback Software User Testing Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 13, 2020

Once a customer had purchased your (potentially expensive) software, they would have to put up with it, whether it provided a good product experience or not. With the emergence of SaaS, the power started to shift towards the customers. They now had to keep their customers around if they wanted to grow. Source : Chief MarTech.

Feedback Software 123

Feedback Software Analytic Tools Research Software Customer Experience 123

PMLesson's Ace the PM Interview

MARCH 1, 2020

In this Path to PM blog post, Kevin shares his journey breaking into a product role as a new grad hire at IBM. But instead of managing products we manage offerings, which are described as products or services designed for a market of users who will value the end-to-end experience. Tell us about yourself. This is where we jump in.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Userpilot

MAY 5, 2023

A self-service customer experience has no downsides. On the customer side, it provides a seamless experience that empowers customers to use your product without any friction. And on the business side, It can help you reduce support costs, improve customer loyalty, boost product adoption, and drive revenue growth.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 97

Customer Communications Feedback Software Research Software Analytic Tools 97

Userpilot

JANUARY 17, 2023

A frictionless customer experience ensures your customers stay with you for a long time. To help you, we have put together this article with different types of friction, and practical steps to create seamless customer experiences and drive product growth. Perform customer experience analysis.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

StubHub

MAY 8, 2019

At the heart of the program is an online portal that provides our business partners, system integrators and third-party developers an entirely new set of application programming interfaces (APIs) to bring innovative ticketing solutions to fans of all stripes. Self-service: Developers are now able to get going faster than before.

Reporting Tools 8

Reporting Tools Analytic Tools Feedback Software Data Visualization 8

Userpilot

NOVEMBER 2, 2022

Today’s SaaS market is highly competitive, and in this industry with a lot of similar products and prices, superior customer service makes all the difference. All of these concerns can be easily resolved with AI in customer service. AI is changing the way customers interact with brands.

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? Well, it’s actually a pinnacle of user retention and customer experience! A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

DECEMBER 10, 2022

Have you ever calculated the cost of scaling customer support and wondered if it was even worth it? In this guide, we’re going to go over the signs that it’s time to start scaling and the tangible steps you need to deliver a great customer service experience that retains users. What is customer support?

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Data Visualization 98

Userpilot

DECEMBER 19, 2022

Indeed, customer retention becomes even more important as your business grows and customer acquisition costs soar. Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback Product Research 98

Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. In this article you'll read about: what implementing self-service support can help you achieve (hint: it improves customer satisfaction). when to mix self-service support with human interaction. What is self-service support in SaaS?

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

JUNE 30, 2023

Most SaaS companies know that customers expect a personalized experience across multiple channels. That said, not all customer engagement teams are able to leverage customer data and put together an effective customer personalization strategy. After all, product usage lies at the heart of all personalized services.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

FEBRUARY 14, 2021

Speaking of adoption: Lifecycle marketing is a great strategy for catering to customers focusing on the unique aspects of each stage of the life cycle. The six stages of a SaaS Customer Lifecycle include Awareness, Conversion, Purchase, Activation, Renewal, and Referral. Provide and constantly improve self-serve customer support.

Feedback Software 98

Feedback Software Research Software Customer Experience User Testing 98

Userpilot

OCTOBER 25, 2022

Companies are prioritizing customer service to boost their user experience, and self-service portals are an integral part of that. The crux of self-service support is proactively creating help that customers can use when they need it—without the trouble of contacting a human agent.

Data Visualization 98

Data Visualization Analytic Tools Customer Communications Customer Experience 98

Modus Create

FEBRUARY 3, 2021

However, just like Jira, Confluence can be customized and extended with third-party plug-ins and custom scripts. Using these plugins, along with Confluence’s native features, you can build custom solutions and support portals for your own teams. Custom theme and CSS to match AIA’s branding. Problems to Solve.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Customer Experience 98

The Product Coalition

NOVEMBER 23, 2021

Photo by Launchpresso on Unsplash WordPress is a well-known content management system (CMS) that lets you construct websites and blogs for a variety of purposes. Users may sell items and services straight from their WordPress site thanks to the WordPress LMS connection.

Reporting Tools 88

Reporting Tools Data Visualization Construction Certifications 88

eG Innovations

JANUARY 28, 2022

eG Innovations works with Managed Service Providers (MSPs) across the world, who use eG Enterprise to deliver value-added services to improve their customers’ resilience and business outcomes. Many of these service providers choose eG Enterprise for its secure and granular role-based multi-tenancy support.

Reporting Tools 59

Reporting Tools Data Visualization Analytic Tools Enterprise 59

Userpilot

MAY 19, 2022

What help desk metrics should you use for your SaaS business to track your customer support team performance and see how often your customers need help? Help desk metrics measure customer satisfaction and evaluate the performance of your customer support efforts. This will lead to better customer satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

DECEMBER 11, 2022

A B2B marketing strategy is any marketing activity aimed at turning other companies into customers. Next, you need to formulate your key message using your customers’ pain points and their resolvent with your product. Defining your target audience helps you reach your potential customers with the right channels.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. But how do you provide top-notch customer service? This metric measures the company’s ability to resolve a customer’s problem within the first interaction, with no follow-up.

Feedback Software 98

Feedback Software Research Software Reporting Tools User Testing 98