Userpilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

FEBRUARY 26, 2024

TL;DR Marketing funnel analysis is the process of evaluating how customers progress from the moment they learn about your product til they convert to paid accounts , and beyond. It also helps them seal any leaks in the funnel resulting in the loss of potential customers. Let's get right into it! What is marketing funnel analysis?

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. There’s no simple answer to this question.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

APRIL 27, 2022

Many people tend to use the terms customer service vs customer experience interchangeably. I’m here to tell you that’s wrong; the two terms, although known to boost customer engagement and loyalty , are not synonymous. Customer service is the assistance a customer receives throughout their customer lifecycle.

Customer Experience 98

Customer Experience Feedback Software Data Visualization Analytic Tools 98

Userpilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. Analytics collects and analyzes data to understand customer engagement with your products. Categories of customer analytics.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

OCTOBER 1, 2022

Are you a SaaS customer success manager torn between self-serve and white-glove onboarding methods? Many SaaS businesses struggle to decide on the approach that’s most likely to engage customers and turn them into repeat buyers. There’s just one that’s most suitable for your product and customers. You’re not alone.

Feedback Software 97

Feedback Software Data Visualization Customer Experience User Testing 97

Userpilot

APRIL 8, 2022

Userpilot vs Appcues as your new user onboarding tool ? Userpilot is a digital adoption platform that allows teams to build custom user onboarding experiences without any coding. Userpilot offers more UI patterns and driven actions that can be used to build flows (6 UI patterns and 4 actions vs. 4 UI patterns and 1 action in Appcues).

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Userpilot

JUNE 30, 2022

While everyone talks about product-market fit, finding product-customer fit is equally important when it comes to engaging the right customers and driving success. So, how can you determine customer fit and get the right user feedback to ensure customer success? What is customer fit?

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Userpilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Much of the success here depends on how competent and motivated the CTO and their team is.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

MARCH 16, 2023

However, the Basic package has strict limitations like only 1 user seat and no custom branding. It offers a range of features, such as letting customers create custom onboarding flows, analyze product adoption metrics, and create interactive product tours. This package allows up to 20,000 MAUs.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 4, 2023

Customer segments enable you to find/understand your target audience and boost engagement, making them an important marketing tool. It differs from demographic segmentation, which focuses on who the customer is, and behavioral segmentation , which focuses on what the customer does. What is psychographic segmentation?

Product Research 104

Product Research Data Visualization User Testing Research Software 104

Userpilot

APRIL 28, 2022

Appcues vs Pendo? This article is going to dive into the Appcues vs Pendo debate and try to answer a key question… Which is the better tool for driving customer success? Appcues and Pendo are both types of onboarding software, designed to help boost customer engagement. Let’s get started!

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JANUARY 27, 2023

The success of your product, the future of your company, and your future as a PM depend on paying customers. However, it would be naive to expect customers to part with their hard-earned cash without first trying out the product. If the customers see the value, they are happy to pay for their subscriptions. Book a demo !

Feedback Software 98

Feedback Software Analytic Tools B2B Data Visualization 98

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). So what’s successful onboarding in a nutshell?

Feedback Software 105

Feedback Software Customer Experience User Testing Customer Feedback 105

Userpilot

OCTOBER 30, 2022

There’s just one secret: keep the customer happy and satisfied at every point in their journey. That sounds basic, but it can get complicated as your customer base grows. Customer retention is a company’s ability to create experiences that drive repeat business. Adapt your tactics to the customer experience lifecycle.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

FEBRUARY 4, 2023

To stay ahead of the competition and drive customer retention , feature adoption, etc, you need to systematically build strategic initiatives and complete them. You can use examples of strategic initiatives in your SaaS business to improve customer retention rates and drive feature discovery.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

The Product Coalition

JULY 13, 2022

Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. Creating custom events requires technical expertise and new users who aren’t data-savvy will need a bit of time trying to understand the platform. UXCam vs FullStory G2 rating: 4.7/5

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Reporting Tools 110

Userpilot

MAY 26, 2022

Customer engagement is a key factor in SaaS growth. A proactive engagement strategy is a great way to keep your customers fully engaged with your product. In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Let’s get started!

Customer Experience 98

Customer Experience User Testing Customer Feedback Feedback Software 98

Userpilot

AUGUST 19, 2022

Empathy map vs persona: what are these and what’s the difference between them? In this article, we’ll outline the differences between a user persona vs empathy map and dive deeper into the why, how, and when to use each one to get the best results. Creating user personas is part of a customer research process.

Data Visualization 98

Data Visualization Feedback Software Research Software Analytic Tools 98

Userpilot

JANUARY 31, 2023

Have you ever used Customer Success Qualified Lead (CSQL) to drive product growth and increase your revenue? In this article, we’ll go over what a know what customer-qualified lead is, why it’s important to track them and how can this help increase revenue. What is Customer Success Qualified Lead (CSQL)?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Feedback 98

Userpilot

DECEMBER 17, 2021

Product marketing vs marketing? And this blog post will look at both concepts and answer every question you have about them. Product marketing sits at the intersection of different teams, from sales enablement to customer support. Don’t they have the same skill sets? Which does your company need? Source: Userpilot.

Feedback Software 105

Feedback Software Research Software Product Marketing Marketing 105

Userpilot

OCTOBER 4, 2022

These UX KPIs consist of real user monitoring metrics that can help you discover multiple user errors, deliver a better customer experience to your users, get valuable insights, and make decisions regarding UX design. UX KPIs vs UX metrics: What’s the difference? Google Analytics – for quantifying user and website data.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Examining user activity and customer interaction to identify and eliminate friction points.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MARCH 9, 2023

You can also easily create in-app guides and customize them in the Visual Design Studio. You can filter the data using a range of criteria and get detailed insights about retained and dropped customers. This doesn’t require any coding as you get access to a WYSIWYG editor that enables you to fully customize your in-app messages.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

OCTOBER 27, 2021

WalkMe provides better user analytics and customer support. Both platforms can be used without programming knowledge, but coding is necessary to fully customize them. If you’re looking for an affordable, code-free SaaS customer onboarding solution, Userpilot is a terrific alternative to Whatfix and WalkMe. What is WalkMe?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Userpilot

MAY 24, 2022

Which is best for self-service support : chatbots vs knowledge bases? In today’s competitive business landscape, outstanding customer support is what can help you not only retain existing customers but attract new ones and boost retention. Want to start offering in-app self-service support?

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

OCTOBER 10, 2022

What made them successful? Product marketing involves bringing a product to market and aligning its messaging with customer needs. Whereas traditional marketing focuses on customer acquisition alone, product marketing drives everything from acquisition to activation , adoption, and retention. Let’s dig in!

Feedback Software 98

Feedback Software Research Software Product Research User Testing 98

Userpilot

APRIL 10, 2023

And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. The benefits of the freemium model include lower customer acquisition costs and access to vast amounts of customer data. The main downsides are high support costs and low conversion rates of 5 %.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

SEPTEMBER 14, 2022

Learn about your customer- who is your target audience? Sales and support collaterals. Boosting customer retention. Launching a product is a team effort, so it’s essential to assemble a group of people who are passionate about your product and have the skills and experience needed to make the launch a success.

Product Research 98

Product Research Feedback Software Research Software Product Marketing 98

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. What is customer experience? CX encompasses a wider range of target audiences than UX Both UX and CX are customer-centric.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

MARCH 30, 2022

Adoption vs engagement metrics: how are they different or are they the same? Product adoption and customer engagement are not the same. Your customers must stay engaged with your product so you can earn revenue from your SaaS company. The shorter the TTV, the greater the customer success and the lower the churn.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 98

Usersnap

JULY 18, 2021

A lot has been written on how companies can grow their business through customer success. The terms “ customer success ” or “ customer experience ” seem to be the new buzzwords in the growth-driven tech world. And one of these questions is this: Is email still the best customer support channel?

User Testing 52

User Testing Customer Experience Customer Feedback Feedback Software 52

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. Let’s see what it means to love your customers.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

AUGUST 10, 2023

Understanding NPS types will help you measure customer sentiment the right way. You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. Transactional NPS surveys gather feedback at a granular level after a specific customer interaction.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Userpilot

JULY 7, 2022

Without customer stickiness: You’ll find it impossible to generate brand advocates. Customer retention will be harder to improve. You won’t be able to engage customers with your product. For all these reasons, we’ve built this guide on how to drive stickiness and use it to improve customer loyalty.

Research Software 98

Research Software Feedback Software Customer Experience User Testing 98