Userpilot

APRIL 10, 2023

TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Instead of offering only basic features or limited usage, a free trial gives access to the full product for a limited period. It comes with limited features, usage limits, limited storage space, or limited support.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software User Testing 93

Userpilot

NOVEMBER 21, 2023

We’ll also examine Hubspot’s integration feature and the different tools that extend Hubspot’s product analytics functions. Hubspot’s powerful integration feature enables you to extend the power of this feature by throwing more powerful product analytics software into the mix. How do they perform?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

Userpilot

DECEMBER 6, 2022

Product usage data plays a critical role in your organization’s growth. In this article, we’ll cover the product usage metrics you need to track, ways to capture this data, and make use of it. In this article, we’ll cover the product usage metrics you need to track, ways to capture this data, and make use of it.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

MAY 31, 2023

Feature adoption metrics are important for understanding where users are dropping off , what users find valuable to inform the product roadmap and optimize user personas , and to know where to offer more guidance. Using feature tags to understand how users interact with your core features. What is product adoption?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Userpilot

AUGUST 5, 2023

Use feature tagging to track feature usage. Below is an example of a feature analytics dashboard by Userpilot. You can use this dashboard to determine which features are the most popular among users and which show poor engagement. Feature analytics dashboard in Userpilot. which indicate feature usage.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

FEBRUARY 28, 2023

Shorten the learning path and deliver value faster with step-by-step guides that handhold users through their first-time interaction with specific product features. Use onboarding checklists to prompt users to discover and try relevant features for their specific use case and stage in the user journey. What is user adoption?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

FEBRUARY 25, 2024

Based on this information, you can prioritize features and updates that improve the user experience. Features heatmap generated with Userpilot. They might visit your website, read blog posts , or check review platforms to learn more about what you offer. They were able to bring about a 37.5% Customer review funnel.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JULY 15, 2022

How can SaaS companies benefit from usage rate segmentation and what’s the point of it? Usage rate segmentation is the key to having a clear understanding of how much customers actually use your product. In this piece, we’re going to break down every step of usage segmentation. Hotjar – for visualizing product usage.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Experience 98

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. You can also measure the adoption rate of newly launched features and timely create modals to get users to discover them quickly if there’s a negative trend.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

APRIL 23, 2023

Feature usage rate calculates the percentage of users repeatedly using important product features. The feature adoption rate represents the percentage of users who adopt a feature. The data will also be useful for prioritizing features requiring improvement. Formula – Feature usage rate.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 97

Userpilot

AUGUST 30, 2023

Analyzing feature usage and monitoring user behavior to offer proactive help. You can book a free demo of Userpilot to create and trigger in-app surveys, analyze feature usage, understand user behavior, etc., The knowledge base can include blog posts, case studies, videos, etc. What is time to resolution?

Customer Experience 104

Customer Experience Onboarding KPIs User Testing Customer Feedback 104

Userpilot

JUNE 26, 2023

Product engagement metrics , such as the feature adoption rate, help you identify features with high/low engagement and personalize the onboarding to increase engagement. You can also prioritize features based on the product roadmap’s strategic goals. A critical feature usage metric is the feature adoption rate.

Onboarding KPIs 96

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 96

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features. What is Mixpanel?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

Userpilot

MARCH 14, 2023

TL;DR Freemium is a customer acquisition strategy that gives users access to basic functionality without paying while hiding the more advanced features behind the paywall. This allows them to collect usage data and customer feedback to improve the product. Use product usage data to trigger contextual prompts to upgrade.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

APRIL 26, 2023

Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement. Userpilot is the best customer data platform for SaaS with powerful features that make analysis easy. You can also track in-app behavior with feature tags, goals, and custom events.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MAY 3, 2023

We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Is it to help with feature discovery and adoption ? What is it? Read on to find out! Book the demo!

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

AUGUST 5, 2023

It is a valuable tool for identifying potential passive customers, as it offers visibility into user engagement, feature adoption , and product usage. Tagging specific features within your product will help you track how customers use different functionalities. Feature tag event data with Userpilot.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

JANUARY 12, 2023

Common types of behavioral segmentation include product usage segmentation, time-based, and occasion-based segmentation, JTBDs-based segmentation, and more. Behavioral data segmentation based on positive behavioral patterns is used for collecting high-quality user feedback on a particular occasion or for prompting a feature request.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 5, 2023

Then, personalize their onboarding by matching their jobs to be done (JTBDs) with relevant features. Use an onboarding checklist to help users learn about key features Personalized onboarding checklists should form a key part of your onboarding process. A great checklist helps users to identify key features of your product.

Analytic Tools 104

Analytic Tools Feedback Software Customer Experience User Testing 104

Userpilot

FEBRUARY 10, 2023

First, collect different data types, including customer feedback and product usage data. For example, segment based on features they’ve engaged with or their lifecycle stage. You can track product usage analytics. You can look at transactional and behavioral data to view purchase history, feature usage , and more.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MARCH 9, 2022

What is product usage ? How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? This guide will help you get a basic understanding of different types of usage data and how you can use them to improve your product and user experience. What is product usage?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

JUNE 9, 2023

Analyzing feature usage helps you identify features with high/low engagement and provide in-app guidance to improve feature engagement. Contextual secondary onboarding lets you onboard active users onto secondary features and drives continuous value. Highlight new features during secondary onboarding.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

MARCH 27, 2023

TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Feature usage tracking and heatmaps can help you identify the most valuable features. Tracking product usage, on the other hand, enables you to identify actual user behaviors.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

MAY 21, 2023

Delivering a successful feature release is no easy task. In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Let’s get right to it!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

MARCH 26, 2023

Using feature heatmaps to get better insights into the feature usage. Pairing feature heatmaps analysis with session recordings to understand the friction points in the user experience. With its wide range of features , Userpilot is the perfect choice for conversion funnel analysis. Group events – Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

JUNE 7, 2023

A feature feedback survey template makes the feedback process easier. In this article, we’ll show you several feature feedback templates to use and questions to ask. TL;DR A feature survey is a method of collecting user feedback about existing or upcoming features of your product. What is a feature survey?

User Testing 98

User Testing Customer Feedback Product Research Feedback Software 98

Userpilot

DECEMBER 19, 2023

Only when you take good care of your key user accounts will you be able to enjoy repeat usage and more revenue? Develop an effective onboarding flow to drive customer success An onboarding flow is a way of introducing new customers to your SaaS products or existing customers to new tools and features.

Feedback Software 103

Feedback Software Analytic Tools Product Research User Friction 103

Userpilot

FEBRUARY 9, 2023

You can collect data for predictive analytics using feature tagging and combining product usage data with heatmaps for more insights. Use feature tagging to track in-app customer interactions Predictive customer analytics depend on accurate and relevant data. Feature tagging with Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98

Userpilot

DECEMBER 15, 2022

In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. The upgrade page click map shows which features are driving users to upgrade from a basic plan to one of the higher tiers. Key feature adoption heat map. Userpilot‘s feature heat map.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

MARCH 15, 2023

When you track in-app product interactions, you measure how users engage with features. You learn what the most valuable features are to your users, as well as the most neglected. There are three main methods to track user activity – feature tagging, session recordings, and heat maps.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

APRIL 7, 2023

Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback. Their challenges and pain points.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

DECEMBER 31, 2022

This could include login frequency, how many products they’ve purchased, or how often they’re using features. Track frequency with product usage data and the monetary value with CLV coupled with product usage data. You can get this metric by tracking product usage. But how exactly?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

JUNE 22, 2023

TL;DR Customer churn refers to customers discontinuing their usage or subscription to your product. Using segmentation and tracking feature usage to measure engagement. Trigger new feature announcements and send webinar invitations to educate relevant user segments. Spotting friction points with funnel analysis.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

NOVEMBER 3, 2022

The 4 ways to monitor user behavior include tracking feature usage, setting custom goals, using heatmaps, and collecting user feedback via microsurveys. Create behavioral cohorts to know what increases engagement and product usage. You can use: Userpilot for tracking in-product usage and collecting feedback.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Feedback 98

Userpilot

JULY 20, 2023

Track feature usage to understand customer engagement. For example, you can inquire about the ease of navigation, the performance of certain features, or any bugs they have experienced. Track feature usage to understand customer engagement Use tools like Userpilot to tag features and monitor how users engage with them.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

APRIL 29, 2022

By identifying and analyzing it, you can have better insight into which of your features users value the most?. This will help the customers realize that you recognize their uniqueness and show them only the most relevant features. Low feature usage: If users are not engaged with those features, your product activation is low.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98