Userpilot

MARCH 15, 2023

How does tracking user activity in web applications help your product grow ? In this article, we cover how to monitor user activity to make data-informed decisions. TLDR; User activity tracking is the process of monitoring in-app user behavior.

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Customer Feedback 95

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. What is digital analytics?

Data Visualization 89

Data Visualization Analytic Tools Embedded Analytics Feedback Software 89

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? Next, you need to map out the customer journey , indicating every touchpoint, potential friction points , and how to improve the journey. Use onboarding surveys to personalize user onboarding and increase the user’s chances of success.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

FEBRUARY 21, 2023

Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is currently working on similar functionality.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

FEBRUARY 20, 2023

How does this sound? TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. What is product analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. Appcues click-to-track events allow you to monitor user engagement with different features in your product.

Data Visualization 95

Data Visualization Analytic Tools Onboarding KPIs Software Review 95

Userpilot

MAY 3, 2023

We look at the onboarding features Pendo offers, how to use them, and their pros and cons. We also check out Pendo’s pricing plans and what its users think about it. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. Analyze your user needs.

Onboarding KPIs 97

Onboarding KPIs Software Review Analytic Tools Data Visualization 97

Userpilot

DECEMBER 10, 2023

However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. It’s made up of user activation , engagement, and resurrection. Book the demo to see how!

Analytic Tools 102

Analytic Tools Feedback Software Customer Experience Data Visualization 102

Userpilot

DECEMBER 16, 2021

Recognizing user behavioral patterns and introducing UX behavior-based improvements is the future of all “user-friendly” activities. Fortunately, we can improve and automate analytical processes to maximize their efficiency and minimize their time consumption. What exactly is user behavior analysis?

User Testing 97

User Testing Data Visualization Customer Experience Analytic Tools 97

Userpilot

AUGUST 6, 2023

How do you calculate marketing automation ROI? More importantly, how can marketing teams maximize it? Effective marketing automation enables teams to deliver personalized experiences for different user segments. Resource centers and chatbots are another way to provide automated guidance and support to users.

Analytic Tools 92

Analytic Tools Feedback Software Research Software Data Visualization 92

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. What is churn analytics? Let’s begin!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Intercom, Inc.

DECEMBER 10, 2019

Our industry is in the midst of a big philosophical debate about the fundamental way of thinking about how we build our products, with the focus shifting from the outputs of what we build to the business outcomes generated by those outputs. But knowing how these steps work is not the same as making it happen, and we think we know why. .

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track. And, how to analyze product usage data to enhance the product experience. There’s a whole host of analytics metrics that you could track.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 66

The Product Coalition

OCTOBER 20, 2023

One of the main benefits of AI transformation in marketing is gaining a deeper comprehension of customer behavior. AI and its subfields, such as machine learning (ML), also identify and predict future behavior based on extant behavioral patterns. How does AI assist businesses in such an uncertain industry?

Data Visualization 104

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 104

Userpilot

JULY 18, 2023

TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs. Customer feedback tools facilitate the collection and analysis of user feedback for customer-centric decision-making. Let’s get right to it!

Analytic Tools 95

Analytic Tools Feedback Software Research Software Reporting Tools 95

Userpilot

MARCH 8, 2022

What is user analytics, and how can it help you drive product growth ? User analytics provides actionable insights into user behavior. With smart strategies and the right user analytics tools, you can leverage user analytics to improve SaaS metrics and unlock growth.

Analytic Tools 97

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 97

Userpilot

MAY 30, 2023

Every successful product marketer has at some point wondered how to create a persona. Good user personas are critical to any successful product marketing campaign. Put simply, user personas impact your entire business model. In this article, we take an in-depth look at the user persona creation process.

Data Visualization 97

Data Visualization Analytic Tools Research Software User Testing 97

Userpilot

SEPTEMBER 30, 2022

Is there such a thing as analytics for product managers? Data analytics is a must for every team in a SaaS company if you want to make decisions based on data. This article explicitly explains what metrics are essential to product management teams and how to collect the data. What is product analytics?

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 89

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product. What is user experience (UX) in SaaS?

Analytic Tools 104

Analytic Tools Research Software Feedback Software Data Visualization 104

Userpilot

JULY 31, 2023

What does a product marketing manager (PMM) do? But what exactly does this entail? Product marketing management requires many skills: to be proficient at research, highly organized, empathetic (able to put themselves in their user’s shoes), storytelling and communication, and a foundation of product management.

Product Marketing 92

Product Marketing Onboarding KPIs User Testing Marketing 92

Userpilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job.

Analytic Tools 89

Analytic Tools Feedback Software Framework Onboarding KPIs 89

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness. What’s the value of it?

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

MAY 22, 2023

Creating customer empathy maps to capture what the user says, thinks, feels, and does. Analyze customer behavior and eliminate friction from the customer journey. You can book a Userpilot demo to utilize A/B testing, NPS surveys , user segmentation, and more to create an effective CX strategy. How to build a CX strategy?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Product Research 83

Userpilot

OCTOBER 7, 2021

In fact, we would encourage you to have a good look at all the user onboarding software products on the market to see how they compare to each other. In order to learn how Pendo itself works, you have a couple of options. The product insights and analytics from this part of Pendo are mostly vanity data.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Experience 97

Userpilot

OCTOBER 8, 2021

Many SaaS businesses rate Pendo Analytics among the best in the industry. There's certainly a lot of buzz about their analytics in the onboarding world at the moment. We previously discussed them in our blog post about Pendo here. The question is: do the analytics features offered by Pendo live up to the hype?

Data Visualization 97

Data Visualization Analytic Tools Software Review Feedback Software 97

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

Analytic Tools 102

Analytic Tools Feedback Software UX Data Visualization 102

Userpilot

DECEMBER 22, 2022

You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Use NPS and CSAT to measure satisfaction along the user journey. Identify detractors and reach out to them.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software User Testing 94

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Feature releases make products more useful and valuable for users. Book the demo to see how!

Onboarding KPIs 84

Onboarding KPIs Feedback Software User Testing Product Research 84

Userpilot

DECEMBER 15, 2022

How does it help product managers and how to carry it out? Feature audit is a tool that PMs can use to evaluate how good features are at satisfying user needs. A typical feature audit is a graph with data about how many users engage with all the features and how often they do it.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

APRIL 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey , and leveraging it to drive growth, are two separate things. When it comes to software products, we must rely on user analytics. Table of Contents.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

FEBRUARY 24, 2023

If you’re wondering how to create a feedback loop in your product, you’re in the right place! In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Want to see how? Let’s get right to it!

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

OCTOBER 31, 2022

Are you planning on using analytics to improve customer engagement and gain a competitive advantage? In today’s article, you’ll find seven engagement strategies that use customer analytics to boost user engagement, increase retention, and reduce churn. identifying emerging trends. Ready to get started?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Research Software 98

Mixpanel

APRIL 14, 2022

Features, and their adoption, are an extremely important element of both product analytics and product-led growth. Feature adoption is the act of a product user “adopting”—i.e., Why does feature adoption matter? Probably a better question is: Why does measuring feature adoption matter? What is feature adoption?

Data Visualization 65

Data Visualization Analytic Tools Development Customer Feedback 65

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. TL;DR Customer experience (CX) encompasses the entire user journey and even broader than that, the wider perception customers have of your product. Book a demo to learn more.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Customer Experience 90

Userpilot

JULY 27, 2023

To measure customer retention , you divide the difference between the users you have at the end of a given time period and the total customers you’ve acquired by the number of users you started the time period with. Driving users toward activation with checklists. Winning users back with targeted emails.

Product Research 84

Product Research Onboarding KPIs Customer Experience Data Visualization 84

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Customer retention analytics identify rates and sources of churn among your customer segments. There are two kinds of customer retention analytics: periodic and retrospective. What is customer retention analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98