Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Who can we turn to for some inspiration?

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

MAY 30, 2022

Does UI feedback affect the in-app experience for your users? UI design is one of the most valuable ways you can enhance users’ experience and drive product adoption. User interface (UI) feedback refers to how your product UI is designed to respond, and the type of output it generates based on how users interact with it.

Feedback Software 69

Feedback Software User Testing Customer Feedback Data Visualization 69

Userpilot

FEBRUARY 15, 2023

Good friction can be introduced at various points in the onboarding process to increase adoption. HubSpot uses a long sign-up form to add good friction as it creates a personalized onboarding that shortens TTV. Harvest greys out premium features on the UI to nudge users to upgrade their plan to use them. What is user friction?

Product Research 92

Product Research Customer Experience User Friction Data Visualization 92

Userpilot

MARCH 16, 2023

TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. UserGuiding is a cloud-based digital platform that provides onboarding solutions for teams.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers. What is user onboarding?

Research Software 84

Research Software Onboarding KPIs Data Visualization Customer Experience 84

Userpilot

OCTOBER 1, 2022

Let’s take a look at how you can design effective notifications that seamlessly blend into your product experience. There are different use cases for notifications, including: Guide new users to discover relevant features during the onboarding process. Varieties of notification design. What are notifications?

Customer Experience 92

Customer Experience User Testing User Experience Customer Feedback 92

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. The example we’ll explore from Airtable is primarily focused on app user onboarding. If you are looking for ways to use Airtable for employee onboarding this article doesn’t cover that.

Customer Experience 90

Customer Experience Analytic Tools Customer Feedback Data Visualization 90

Userpilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Feedback Software 84

Feedback Software Analytic Tools Onboarding KPIs User Testing 84

Userpilot

JUNE 20, 2023

It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. Is the UI cluttered and confusing?

User Testing 86

User Testing Customer Feedback Customer Experience UX 86

Userpilot

MAY 17, 2023

Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information. Rocketbots delivers an outstanding PX by onboarding users with interactive walkthroughs. With the right tools, it’s easy to design. Who owns product experience?

Customer Experience 80

Customer Experience User Testing Analytic Tools Feedback Software 80

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. In this article, we cover the following: What UX design is and why UX is important in SaaS. How to identify opportunities to improve your UX design. How to identify opportunities to improve your UX design. Test different UI elements with smaller segments of users.

Feedback Software 91

Feedback Software Research Software Analytic Tools User Testing 91

Userpilot

JUNE 22, 2022

Can you UX designers improve your product’s blank slate UI design and drive more engagement? Getting users started on a blank slate is a great way to go, but if designed badly, it could lead to poor user experience and overall confusion. Use a blank slate design that prompts a user to take a specific action.

Analytic Tools 59

Analytic Tools Data Visualization Customer Experience User Testing 59

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. TLDR; Screen complexity describes the difficulty of navigating a UI, considering factors like how intuitive it is, how time-consuming it is and how much confusion it causes. Why is reducing complexity important in UI design?

Customer Experience 72

Customer Experience User Testing User Experience Data Visualization 72

Userpilot

JANUARY 11, 2022

From Amazon’s navigation bar to Whatsapp’s deleted messages: bad UX design is something that we’re all familiar with as consumers. So it’s crucial to know what design pitfalls to watch out for. That way you can eliminate them from your product, or, better still, not design in that way in the first place.

Analytic Tools 99

Analytic Tools Research Software UX Customer Experience 99

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 87

Onboarding KPIs Customer Experience Data Visualization Certifications 87

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 93

Feedback Software Customer Experience Analytic Tools Research Software 93

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption. What are onboarding tooltips? Ready to get started? Let’s dive in!

Analytic Tools 88

Analytic Tools Customer Experience User Testing Customer Feedback 88

Userpilot

JANUARY 9, 2023

Personalize the onboarding process according to users’ JTBD. Some helpful strategies include: Personalize the onboarding process for new customers. Nailing the onboarding process is a crucial customer retention strategy. To successfully personalize each user’s onboarding flow, you must first understand their needs.

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Experience 84

Userpilot

FEBRUARY 7, 2023

Modals, tooltips, and checklists are all examples of in-app UI elements that can streamline the user experience. Combining all of them to create an interactive walkthrough can make the onboarding process go a lot smoother for new users. You should also tailor these design elements to specific use cases. Source: Kommunicate.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo dashboard. Who can use the Pendo app?

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Reporting Tools 75

The Product Coalition

JULY 6, 2023

This blog post will cover what precisely product-led growth is and how you can implement it. Traditionally, SaaS products are notorious for being clunky, challenging to onboard onto, and lacking modern UI/UX best practices. Investing in User Research within your design and product teams is one way to do this.

Research Software 112

Research Software Feedback Software User Testing Product Research 112

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. If simplified, click tracking is an act of observing and measuring user behavior in-app by counting mouse clicks, moves, and taps on different website UI elements. link clicks tracking.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Customer Feedback 85

Userpilot

APRIL 8, 2022

Userpilot vs Appcues as your new user onboarding tool ? Userpilot is a digital adoption platform that allows teams to build custom user onboarding experiences without any coding. Appcues is a great product experience tool that you can use to onboard users with product tours. Appcues offers good onboarding templates.

Analytic Tools 90

Analytic Tools Data Visualization Software Review Customer Experience 90

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. Today’s article is going to discuss the onboarding phases and their importance for product adoption. Customer onboarding is the process of guiding users through your product and showing them how everything works.

Analytic Tools 90

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 90

Userpilot

MARCH 16, 2023

If you’re a product manager who doesn’t have a firm grasp over your customer onboarding cost, stop right there – you’re putting your business in danger. In this article, we’re going to explore the ‘build vs buy’ argument, and break down what that means for creating a powerful onboarding experience.

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience User Testing 84

Userpilot

JULY 26, 2021

Benefits of product-led growth include the creation of a marketing flywheel, better-designed products, and more alignment among different teams within a company. Another great product growth tool is Appcues with its wide range of onboarding elements but has become pricey and bloated as a product over the years. What is product growth?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

DECEMBER 1, 2021

Although most SaaS businesses understand that tooltips are an important part of an effective onboarding system , designing the tooltip UI correctly is often a challenge. A tooltip is a short section of text that pops up to explain a particular UI element after you hover over it. What should the descriptive text say?

Customer Experience 88

Customer Experience Messaging Education Reference 88

Userpilot

JANUARY 26, 2023

What is inclusive product design? We also look at a few excellent examples of inclusive product design in SaaS. TL;DR Inclusive product design involves building products that are easy to adapt and allow users with different needs to complete their tasks. Accessibility is one objective of inclusive product design.

Product Research 90

Product Research Feedback Software Research Software User Testing 90

Userpilot

FEBRUARY 1, 2022

Appcues features include most used user onboarding UI patterns such as flows, NPS, and checklists that best product adoption tools on the market provide. Appcues is an onboarding software that’s been on the market for quite some time, mostly known for the ability to create product tours using an intuitive UI.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Reporting Tools 90

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. An interactive onboarding experience is user-driven and is influenced by their actions.

Customer Experience 86

Customer Experience User Testing Data Visualization Construction 86

Userpilot

APRIL 1, 2022

A product localization strategy should cover all the aspects of UX like marketing , sales , features , or UI changes. Your in-app user onboarding experiences can be localized using tools like Userpilot. Language string length and script affect the UI, so to future-proof your product , test the UI from this angle at the design stage.

Research Software 94

Research Software Feedback Software User Testing Product Research 94

Userpilot

JUNE 19, 2023

The main features of a good LMS are an intuitive UI, support for different content types, course management features, assessment and certification functionalities, tracking and reporting, collaboration features, and gamification. To see how Userpilot can help you onboard and educate your customers, book the demo! Userpilot UI patterns.

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Systems Review 82

Userpilot

AUGUST 10, 2022

Bad UI product design negatively impacts your CPV. Customers subconsciously associate a bad aesthetic design with low product value. Leave a great first impression with a seamless onboarding experience. Tons of factors affect how customers perceive products at SaaS companies, including: The product's UI design.

Feedback Software 84

Feedback Software Customer Experience User Testing Customer Feedback 84

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. User onboarding. Onboarding checklists. NPS surveys.

Analytic Tools 82

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 82

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? Appcues is a well-established digital adoption platform that’s known for its ease of use in creating product walkthroughs for SaaS customer onboarding. Luckily, strong user onboarding strategies like interactive walkthroughs can make a huge difference here.

Analytic Tools 92

Analytic Tools Reporting Tools Data Visualization Software Review 92

Userpilot

OCTOBER 10, 2022

Loom uses onboarding checklists to encourage users to get fully activated. Userpilot helps you nail your product marketing campaigns by: Providing lots of onboarding UI patterns and styling options for your interactive onboarding walkthrough. Loom uses onboarding checklists to drive users to the activation point.

Feedback Software 85

Feedback Software Research Software Product Research User Testing 85

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 72

Onboarding KPIs Feedback Software User Testing Analytic Tools 72