Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Analytic Tools 83

Analytic Tools Feedback Software Onboarding KPIs User Testing 83

Userpilot

DECEMBER 19, 2023

A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling. User persona example. These goals may vary across client accounts.

Feedback Software 87

Feedback Software Analytic Tools Product Research User Friction 87

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. Ready to dive in?

Customer Experience 94

Customer Experience User Testing Data Visualization Construction 94

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 100

Analytic Tools Data Visualization User Testing Reporting Tools 100

Userpilot

JULY 20, 2023

Poor onboarding. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value.

Customer Experience 89

Customer Experience Feedback Software Analytic Tools Data Visualization 89

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 95

ChatGPT Data Visualization Onboarding KPIs Research Software 95

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Sharing industry-specific knowledge and offering support via active digital communities.

Customer Experience 97

Customer Experience Feedback Software Education Customer Feedback 97

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow?

Data Visualization 91

Data Visualization Analytic Tools User Testing Customer Experience 91

Userpilot

JULY 30, 2023

Marketing automation software lets you segment based on shared characteristics and automates various in-app marketing flows. Different types of customer segmentation are: User attribute-based segmentation. You can segment customers by: Segmenting trial customers to improve onboarding , user experience , and conversion rates.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Customer Experience 93

Userpilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. Good friction can be introduced at various points in the onboarding process to increase adoption.

Product Research 97

Product Research Customer Experience User Friction Data Visualization 97

Userpilot

NOVEMBER 19, 2022

By dividing your users into segments and then personalizing the experience for each group, you can create frictionless customer experiences. Examples include showing relevant content and recommendations, personalizing the onboarding flow based on their goals, etc. User persona template. " moment faster.

Feedback Software 96

Feedback Software User Testing Customer Experience Customer Feedback 96

Userpilot

MARCH 6, 2024

For example, at the Retention stage, you could track the churn rate and CSAT. This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. Why the term funnel? What distinguishes them is their focus.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Onboarding KPIs 90

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product.

Feedback Software 95

Feedback Software Research Software User Testing Customer Experience 95

Userpilot

OCTOBER 31, 2023

You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. However, our focus today is on free trial users. Trials can be tricky.

Feedback Software 86

Feedback Software Research Software User Testing Onboarding KPIs 86

Userpilot

APRIL 14, 2022

In this article, we’re going to do a deep dive into the Airtable onboarding experience and how you can recreate it for your users. How users get to know your product is critically important (whether they are new employees or just using your product). Helping users help themselves is a fantastic way of automating support.

Customer Experience 97

Customer Experience Analytic Tools Customer Feedback Data Visualization 97

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. Onboarding starts before users sign up for the product.

Onboarding KPIs 81

Onboarding KPIs Customer Experience User Testing User Friction 81

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. A/B test your user flows and iterates your strategy. A/B test your user flows and iterates your strategy.

Feedback Software 85

Feedback Software User Testing Customer Experience User Friction 85

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager.

Onboarding KPIs 96

Onboarding KPIs User Testing Analytic Tools Feedback Software 96

Userpilot

MARCH 14, 2023

User segmentation is an essential strategy in product management. But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users. JBTDs, user roles, etc.). In SaaS, there are free, trial, and paid users.

Analytic Tools 95

Analytic Tools User Testing Customer Feedback Feedback Software 95

Userpilot

DECEMBER 3, 2022

In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Use live demos to showcase your product and free trials and freemium models to attract potential users at the acquisition stage. Example of a user persona.

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Use email marketing campaigns to bring back inactive users.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

APRIL 14, 2023

TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Best if they can be personalized for different user segments. Besides these, teams need analytics features to assess their effectiveness and analyze user behavior.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Data Visualization 96

Userpilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Onboarding checklist in Userpilot.

Customer Experience 91

Customer Experience Onboarding KPIs User Testing Customer Feedback 91

Userpilot

JANUARY 29, 2023

What do good product experience examples have in common? It also examines some good customer experience examples and how you can design one. It also examines some good customer experience examples and how you can design one. Sked Social uses an onboarding checklist to drive product adoption. What is product experience?

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

NOVEMBER 16, 2022

One great example of B2B marketing automation is growth loops – a self-sustaining approach where users fuel future growth with their outputs. Use an automated survey in your welcome screen to collect data about users’ jobs to be done. Afterward, personalize their onboarding experience relevantly.

Feedback Software 96

Feedback Software Analytic Tools B2B Embedded Analytics 96

Userpilot

FEBRUARY 24, 2023

We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. TL;DR Appcues is a product adoption platform that allows you to track and analyze product usage and design onboarding experiences to drive feature and product adoption. Let’s get right to it, shall we?

Data Visualization 94

Data Visualization Analytic Tools Onboarding KPIs Software Review 94

Userpilot

JULY 6, 2022

How can progressive onboarding help you create a personalized user onboarding experience ? Is it a better way to onboard new users? How’s it different from function-oriented app onboarding? This article will guide you through how to use progressive onboarding to boost customer engagement in your app.

UX 104

UX Customer Experience User Testing Data Visualization 104

Userpilot

JUNE 22, 2023

You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance. Number of visits analytics in Userpilot.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. Customer onboarding is proactively guiding and nurturing new users through your product.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

OCTOBER 31, 2022

In today’s article, you’ll find seven engagement strategies that use customer analytics to boost user engagement, increase retention, and reduce churn. Customer engagement refers to all interactions a user has with your product through its app or website. build relationships with your users. Ready to get started?

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Research Software 97

Userpilot

OCTOBER 10, 2022

How about some product marketing examples? In this article, we consider 10 SaaS product marketing examples. Some useful product marketing examples include: Postfity’s use of welcome screens to collect customer data and personalize their experience. Loom uses onboarding checklists to encourage users to get fully activated.

Feedback Software 94

Feedback Software Research Software Product Research User Testing 94

Userpilot

NOVEMBER 21, 2023

One such platform is Userpilot, a no-code product growth software for analyzing user behavior and creating personalized user experiences. For example, you can use the Hubspot contact and company data to optimize Pendo’s user segmentation feature. Discover trends in user behavior and the customer lifecycle.

Data Visualization 96

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 96

Userpilot

SEPTEMBER 15, 2022

Customer intelligence (CI) is the process of collecting data at every stage of the user journey and from external sources. Use microsurveys in the welcome flow to capture basic info such as objectives, company size, departments, etc. Conduct user interviews to make customers’ voices heard. Keep reading this piece!

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

OCTOBER 1, 2022

In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Notifications are used to inform users about product updates, enhance customer engagement , guide users throughout their customer journey , and collect valuable feedback. What are notifications?

Customer Experience 97

Customer Experience User Testing User Experience Customer Feedback 97