Userpilot

FEBRUARY 25, 2024

Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer. User behavior is primarily focused on SaaS platforms and how users leverage them. Here are some examples of great sign-up pages. Sign-up form of Userpilot.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

MAY 24, 2022

Which is best for self-service support : chatbots vs knowledge bases? This is where chatbots and knowledge bases come into play as two of the most effective self-service solutions. But which will be the most effective for your SaaS? Why are chatbots important for SaaS customer support? Let’s get started.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. Our article provides guidance for SaaS teams on how to effectively localize their content. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

Research Software 97

Research Software Analytic Tools User Testing Onboarding KPIs 97

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! What is a customer service knowledge base?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. Real-life examples of personalization to inspire you. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems. Successful customer education program examples in SaaS.

Customer Experience 98

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Userpilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? Some SaaS companies also offer paid trials , asking users to pay a small fee to test the product. How to choose the right free trial model for your SaaS?

Feedback Software 97

Feedback Software Research Software User Testing Onboarding KPIs 97

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. Conduct thorough research to determine your knowledge base structure. What is a knowledge base?

Analytic Tools 93

Analytic Tools Feedback Software Research Software Data Visualization 93

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Some prefer getting help by turning to a self-serve knowledge base, whereas others want to talk to your team directly.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JANUARY 23, 2023

Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. Why is retention important in SaaS? Customer retention in SaaS means keeping a customer over the long term. What is retention and why is it important for SaaS?

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. To provide after-hours support, start by building a self-service knowledge base. For example, create a Facebook group where customers can ask questions any time of day and fellow members respond. Case studies.

Embedded Analytics 98

Embedded Analytics Customer Experience Customer Satisfaction Software Review 98

Userpilot

NOVEMBER 2, 2022

10 ways to add value to products in SaaS. For example, ClickUp lets users customize the product UI to show/hide features that are relevant to them. Meet them where they want with multiple support options, including a self-serve knowledge base. 10 ways of adding value to products in SaaS. Let’s get started.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

AUGUST 30, 2023

Building a knowledge base to offer customer self-service and empower users with resources for common problems. Perform A/B tests to see which flow works for users and optimize customer experience based on the outcome. For example, urgent technical glitches in a financial SaaS product might require a faster turnaround.

Customer Experience 103

Customer Experience Onboarding KPIs User Testing Customer Feedback 103

Userpilot

OCTOBER 30, 2022

That sounds basic, but it can get complicated as your customer base grows. Proven strategies to grow retention in SaaS: Refine the onboarding experience. One common example of customer retention is hyper-personalization. Proven strategies to drive retention in SaaS. Don’t neglect it. Choose a data-driven approach.

Feedback Software 98

Feedback Software Data Visualization Customer Communications Customer Experience 98

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. There are four different types of free trial models in SaaS: freemium, opt-in, opt-out, and reverse trial.

Feedback Software 98

Feedback Software Onboarding KPIs Strategy Customer Experience 98

Userpilot

NOVEMBER 22, 2022

For example, you don’t want to show advanced segmentation tips to customers who haven’t even done basic segmentation yet. This process can take many forms, including webinars, interactive guides, blogs, or knowledge bases. Example of a user persona for a Product Manager. Step 3: Set goals.

Education 98

Education User Testing Customer Feedback Customer Experience 98

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. There are many fantastic examples to draw from across the SaaS marketplace. Knowledge base. Release notes example from ClickUp. User persona example. But great documentation doesn’t happen by accident. Release notes.

Document 98

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Userpilot

MARCH 29, 2022

The main difference between a help center and a knowledge base is that the latter is a section on your website, while the former is an in-app resource. Help center vs Knowledge base. Both help centers and knowledge bases have similar functions, so people tend to confuse one for the other. Let’s get started!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

MARCH 21, 2023

For any SaaS owner or product manager, understanding your customers’ daily lives and the user tasks they need to complete to achieve their goals is vital. User task analysis describes the process of observing users, building base knowledge about the actions they take within your product, and analyzing how they contribute toward goals.

User Testing 96

User Testing Research Software Customer Experience Data Visualization 96

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

MAY 31, 2022

Because SaaS customers are savvy. This article takes a deep dive into proactive support, showing you how it’s different from the traditional approach and how you can implement it at your SaaS company. Provide better customer service by creating a comprehensive knowledge base that guides users through common issues.

Feedback Software 98

Feedback Software Reporting Tools User Testing Customer Feedback 98

Userpilot

DECEMBER 31, 2022

In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. We also added RFM segmentation examples. RFM segmentation factors into high-performing marketing campaigns based on knowledge about in-app user behavior , improved revenue, and customer satisfaction.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. In this blog post, you’ll learn: What micromarketing is. Segment all users based on needs and user journey stages. What is micromarketing in SaaS?

Research Software 98

Research Software User Testing Customer Experience Data Visualization 98

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JUNE 20, 2023

Looking to level up your user onboarding knowledge with onboarding books? An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Onboarding books can offer you the knowledge and insights necessary to craft a remarkable onboarding process. But where do you begin? on Goodreads.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Research Software Books 98

Userpilot

APRIL 29, 2022

Wondering what the value gap is and how it affects your SaaS product? In today’s article, we’ll be talking about the value gap in SaaS, how to identify it, and the tools and techniques you can use to close this gap. You can use also interactive walkthroughs and an in-app knowledge base to help users get more value from your product.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Customer Feedback 98

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits. There are a huge number of examples to draw from across the SaaS world. AI can greatly improve the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. Let's dive into how to craft amazing release notes that not only engage your existing users but also attract new users to your SaaS. An example of a funny release note. Why are release notes important for SaaS?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

DECEMBER 31, 2022

Are you curious about what the average churn rate for SaaS is? SaaS businesses are typically subscription-based, where they should provide continuous value to customers and ensure repeat purchases. Thus, one of the most important goals for SaaS companies is to reduce churn and retain as many existing customers as possible.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JANUARY 12, 2023

You’ll also learn how to calculate user engagement for your SaaS. Enhanced user engagement helps to: Increase your base of loyal customers. How to improve user engagement in SaaS: Use live demos to showcase your product. What is an engaged user in SaaS? Increase customer retention rate. Offer self-service options.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

MAY 26, 2022

Customer engagement is a key factor in SaaS growth. In this blog post, you’ll learn exactly what a proactive engagement strategy is, its benefits, and how you can create one. Next is to segment users based on their needs so you can deliver a personalized experience to each. What is proactive engagement in SaaS?

Customer Experience 98

Customer Experience User Testing Customer Feedback Feedback Software 98

Userpilot

JULY 20, 2023

For example, you can inquire about the ease of navigation, the performance of certain features, or any bugs they have experienced. Spot friction and drop-offs with a funnel analysis Start by clearly defining the stages of your SaaS funnel. Trigger the guidance in real-time, based on user behavior. NPS survey design on Userpilot.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

NOVEMBER 22, 2022

While segments and personas are not mutually exclusive, they have different purposes in the SaaS industry. The 6 main types of customer segmentation are behavioral segmentation , demographic, psychographic, geographic, firmographic, and need-based segmentation. User persona example. Need-based segmentation.

User Testing 98

User Testing Research Software Customer Experience Feedback Software 98

Userpilot

DECEMBER 19, 2022

This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! Apple is the best example of a company with B2B marketing and B2C marketing. What are B2B marketing examples? What is B2B marketing?

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