Intercom, Inc.

MAY 8, 2018

With so many options, the considerations are similar to building an entire landing page ! Demonstrate best practices for using Messenger. Next, our blog is a popular destination for website visitors, so we wanted to spotlight a subscription form. Position #3 Mailchimp Capture app to capture blog subscribers.

Messaging 176

Messaging Customer Experience Customer Communications Positioning 176

Userpilot

JUNE 20, 2023

This is why testimonials are so important on landing pages. Include testimonials on landing pages to foster user trust. What the user sees first will shape their first impression of you, so it’s always best to start with a warm, personalized welcome message. A warm welcome message goes a long way.

User Testing 90

User Testing Customer Feedback Customer Experience UX 90

Userpilot

DECEMBER 22, 2023

Tips for writing better microcopy for a great user experience Considering how important microcopy is for robust UX, let’s have a look at a few tips and best practices that will help you improve it. Localize UX messages for different audiences The odds are that the user base of your SaaS product is spread all over the place.

Analytic Tools 97

Analytic Tools Feedback Software UX Data Visualization 97

Userpilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? In practice, all 3 often overlap. For best results, use multiple acquisition channels , like SEO, PPC adverts, or WOM. In practice, the funnels overlap a lot. There are a few good reasons why SaaS organizations love product funnels. Its different stages.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. SaaS Pirate Metrics framework. Users start digging down on your landing pages, blogs, etc.

Analytic Tools 94

Analytic Tools Feedback Software User Testing Customer Experience 94

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? Sounds simple, right? Not necessarily.

Feedback Software 109

Feedback Software User Testing Product Research Customer Experience 109

Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. A/B testing is a quantitative research method for choosing the best versions of a product or feature. If so, you’re in the right place! Book the demo!

User Testing 94

User Testing Product Research Research Software Feedback Software 94

Userpilot

FEBRUARY 15, 2023

You’ve landed at the right place. We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job. They practice what they preach by showing video tutorials in their interactive guides. Why use them?

Feedback Software 89

Feedback Software Analytic Tools Onboarding KPIs User Testing 89

Userpilot

NOVEMBER 14, 2022

From a child reminding herself to be on her best behavior to receive mentorship in return for loyalty, we all engage in reciprocity marketing. Userpilot : Educational resources to gather an audience well-educated on SaaS so they can understand the value of our products and use them. Make it memorable.

Feedback Software 93

Feedback Software Research Software Marketing User Testing 93

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. In this article, we cover: What SaaS customer onboarding is and why it’s important.

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience Data Visualization 95

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Customer Feedback 92

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How do you develop and implement a SaaS localization strategy? To localize your marketing strategy , research the best channels, SEO-optimize the translated content, and involve local influencers. This was what similar US PR SaaS companies were offering.

Research Software 96

Research Software Feedback Software User Testing Product Research 96

Userpilot

DECEMBER 19, 2022

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. Apple is the best example of a company with B2B marketing and B2C marketing. The most common B2B SaaS metrics are: Customer acquisition cost. Churn rate.

B2B 99

B2B User Testing Research Software Analytic Tools 99

Userpilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? To successfully implement PLS in your SaaS, you need a product that can sell itself, resources to support the necessary teams , solid data infrastructure, patience to let users explore the product themselves, and help, not sell mentality. Let’s dive right in! Playbooks in PLS.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. What are the benefits of an onboarding process in SaaS. Where does the onboarding process fit into other SaaS processes? 3 – Time to Value.

Analytic Tools 90

Analytic Tools Feedback Software Onboarding KPIs User Testing 90

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. Every new product launch is equal parts intimidating and exciting.

Product launches 85

Product launches User Testing Product Research ChatGPT 85

Userpilot

APRIL 30, 2022

Choosing the right growth strategy is important for all SaaS companies because it plays a role in how successful your company will be. It lets you shape your product, customer experiences, and sales process in the very best way. In this blog post, you’ll learn an honest opinion about both growth strategies.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

MARCH 31, 2022

In this article, we’re going to explore some best practices and principles around how you can use this handy UI pattern as a way of boosting product adoption through great onboarding experiences. Tooltips are a neat little feature designed to draw attention and help users understand how to interact with your SaaS product.

Analytic Tools 93

Analytic Tools Customer Experience User Testing Customer Feedback 93

Userpilot

AUGUST 29, 2022

Best practices for implementing it. They also feature some of their most popular wedding-related products on this page to promote sales. Engineering as marketing is the practice of using your engineering time to develop complementary free tools that provide value to your target audience and generate leads for your main product.

Research Software 83

Research Software Engineering User Testing Marketing 83

Userpilot

MARCH 21, 2023

Let’s face it, product growth is just a broad term for turning prospective visitors into users for your SaaS product. But how do you actually convert visitors into paying customers for your SaaS business? There are many ways, but mastering SaaS landing page best practices is certainly one.

Analytic Tools 52

Analytic Tools Research Software User Testing Data Visualization 52

Userpilot

JANUARY 31, 2023

In this article, we’ll decompose a comprehensive customer onboarding template ( produced by Userpilot-get your template copy here ) you can use to craft a smooth onboarding flow for your own SaaS. a personal message on a welcome page ) and using engaging UX patterns like checklists, guides, and gamification.

Onboarding KPIs 94

Onboarding KPIs User Testing Analytic Tools Feedback Software 94

Userpilot

JANUARY 23, 2023

Why is retention important in SaaS? Customer retention in SaaS means keeping a customer over the long term. Localize your product for a better user experience – automatically translate content into different languages or localize your pricing page for different currencies. What is retention and why is it important for SaaS?

Customer Experience 93

Customer Experience User Testing Feedback Software Customer Feedback 93

Userpilot

NOVEMBER 2, 2022

10 ways to add value to products in SaaS. Customers expect the best experience, and they’ll turn to your company if you can provide it over competitors. 10 ways of adding value to products in SaaS. To add value to your SaaS product, follow these ten best practices: Adjust your marketing strategy.

Feedback Software 88

Feedback Software Research Software User Testing Product Research 88

Userpilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. Activation is one of the most important metrics for product managers and SaaS owners to focus on (and get right). Let’s dive straight into it!

Customer Experience 86

Customer Experience Analytic Tools User Testing Customer Feedback 86

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Userpilot analytics page. It may take time to build a SaaS Rolex or Bentley, but once you make it, this is the strategy for you. A no-code SaaS development platform.

Research Software 96

Research Software Feedback Software Analytic Tools Positioning 96

Userpilot

JULY 15, 2022

Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. What is the dark funnel in SaaS? Some of these data sources include: Industry blogs. SaaSholic Blog. SaaSholic Blog. This is the dark funnel.

Analytic Tools 90

Analytic Tools Research Software Feedback Software Data Visualization 90

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. In this article, we’re going to look at the onboarding experience for 11 different SaaS companies and draw out valuable lessons you can apply to your own onboarding flows. Teach new users how your application works.

Data Visualization 99

Data Visualization Customer Experience User Testing Customer Feedback 99

Userpilot

JANUARY 11, 2022

So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it. Rather than trying to reinvent the wheel with your onboarding process, it’s always a good idea to take inspiration from how top SaaS companies are onboarding their users right now. Slack onboarding signup page.

Customer Experience 95

Customer Experience Data Visualization Product Research Messaging 95

Userpilot

APRIL 14, 2022

User onboarding describes the series of activities helping users to get value from your product as quickly as possible (whether that user is a new employee of your company or a user who’s just signed up for your SaaS ). Every SaaS out there will have some kind of onboarding experience process. Get a Userpilot demo and see how.

Customer Experience 94

Customer Experience Analytic Tools Customer Feedback Data Visualization 94

Userpilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Source: userpilot.com. Pros of Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Userpilot

FEBRUARY 9, 2023

What are the best product optimization practices? The goal of product optimization in SaaS is to create a product that effectively addresses customer pain points and provides a smooth user experience , translating into increased adoption , customer loyalty , and overall product success. Let’s look at a few best practices.

Product Research 85

Product Research User Testing Feedback Software Analytic Tools 85

The Product Coalition

JULY 13, 2022

If you’re shopping around for a mobile app analytics platform before biting the bullet with Fullstory, you’ve landed in the right place. In this article, we will go over 5 of the best FullStory alternatives on the market, explain what each one does best and how they compare to help you narrow down your choices.

Data Visualization 112

Data Visualization Analytic Tools Feedback Software Reporting Tools 112

Userpilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? In this blog post, you’ll learn everything about go-to-market strategies. We will cover what they are, why you need them, and how to create one for your SaaS business using real examples. SaaS go-to-market plans can be used in several use cases.

Research Software 82

Research Software Strategy Customer Experience User Testing 82

Lenny Rachitsky

FEBRUARY 13, 2024

Subscribe now P.S. Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. In that case, a quantitative pricing study is your best bet. What if we annoy users?

Data Visualization 105

Data Visualization Product Research User Testing Research Software 105

Usersnap

FEBRUARY 23, 2022

Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. Which one wouldn’t?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Userpilot

MARCH 25, 2022

We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Benefits of using in-app surveys for gathering feedback in SaaS. Don’t just hope for the best. In-app survey design best practices. Get user feedback faster.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Product Research 88

Userpilot

NOVEMBER 16, 2022

What are the best practices for success? Other examples include user-generated content, social shares, and “built with” badges on landing pages. Reduce your SaaS churn with automated churn surveys. Can it provide personalized user experiences – a must-have in the SaaS industry?

Feedback Software 93

Feedback Software Analytic Tools B2B Embedded Analytics 93