Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Read a blog daily, set a weekly time slot on your calendar to watch a webinar, or listen to a podcast episode while doing chores. Customer Success Team Management. Churn and Risk Management. Customer Experience.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. What is customer relationship management?

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Userpilot

SEPTEMBER 2, 2022

In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. SaaS companies need instructional design software tools because they make it easier and cheaper to create eLearning resources. Why do you need instructional design software for your SaaS? Let’s go!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Software Review 97

Intercom, Inc.

JANUARY 14, 2021

And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products. I started as a product manager and ended up as the VP of product. I’m going to learn all these new approaches and theories.” A CRM for Product.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Userpilot

SEPTEMBER 12, 2022

They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on.

Analytic Tools 97

Analytic Tools Feedback Software User Testing Customer Experience 97

Userpilot

JULY 31, 2023

TL;DR Teams may look for Intercom alternatives because of its steep learning curve, counterintuitive and cluttered UI , low speed, limited customization, and high costs. Freshdesk is one of the free Intercom alternatives focusing on in-app support , with features like multichannel support, a ticketing system, and collision detection.

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Data Visualization 89

Reveal

JANUARY 9, 2023

In this blog, we go through the top 5 ways in which ISVs can benefit from strong analytics offerings. . An ISV partner is a software vendor that delivers all types of software and/or SaaS (software-as-a-service) offerings that provide additional functionality that is not available with the standard version of another software.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Customer Feedback 98

Userpilot

NOVEMBER 29, 2022

What is an ecosystem moat and how can product managers build one? These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. They provide customers services that SaaS companies would struggle to deliver at scale. Are you intrigued?

Customer Experience 95

Customer Experience Technical Advisors User Friction Education 95

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 87

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 87

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How can product managers prepare products for expansion into other markets? How do you develop and implement a SaaS localization strategy? Payment system localization ensures local users can use payment methods they are used to. Payment System Localization.

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

OCTOBER 29, 2023

We also look at: how to calculate willingness to pay factors that influence it how product managers can boost it Let’s get right to it! WTP helps SaaS companies choose optimum prices for their products to maximize profit. SaaS product teams also use it to prioritize features and evaluate the feasibility of new motions.

Research Software 101

Research Software Feedback Software Analytic Tools User Testing 101

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 104

Analytic Tools Research Software Feedback Software Data Visualization 104

Userpilot

JANUARY 12, 2023

Second, you’ll learn the best tools to use for behavioral analytics. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. Other ways include artificial intelligence and machine learning. Ready to practice?

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Customer Feedback 97

Roy Madden

JUNE 29, 2021

We’re looking for a hands-on Marketing Automation Manager with Hubspot expertise to help us level up our B2B marketing efforts. Set up and publish blog posts in WordPress. Maintain and create Zapier integrations between several systems, including but not limited to Feedly, Hubspot, Copper CRM, Typeform, Slack and more.

Analytic Tools 133

Analytic Tools Technical Advisors Research Software Data Visualization 133

Userpilot

DECEMBER 15, 2022

The article explores what product managers need to consider when choosing the localization tool for their SaaS product. In addition to linguistic and cultural changes, localization often requires changes to the pricing plans , payment systems, functionality, in-app experiences, or software/hardware customization.

Research Software 97

Research Software Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. Many of them will leave the moment they encounter friction or perceive the SaaS product as too complex for them. Best SaaS tools for user onboarding: Userpilot, WalkMe, Pendo, Appcues. Types of end-user training for a SaaS product?

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

SEPTEMBER 10, 2022

Involuntary churn vs. voluntary churn: How do they affect SaaS businesses? And in today’s post, you’ll learn what factors lead to customer churn, like user sentiment , product experience, or payment issues. More importantly, you’ll learn how to deal with customer churn, whether involuntary or not.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience User Testing 95

Userpilot

APRIL 30, 2022

Choosing the right growth strategy is important for all SaaS companies because it plays a role in how successful your company will be. In this blog post, you’ll learn an honest opinion about both growth strategies. What is product-led growth in SaaS? Product-led growth in SaaS.

Feedback Software 101

Feedback Software User Testing Customer Feedback Customer Experience 101

Userpilot

JANUARY 14, 2023

Successful customer education program examples in SaaS. Customer education should be at the center of all your business systems. The course teaches product managers how to boost adoption levels for their products. And, while we chose to deliver its content via mail, you may prefer a learning platform.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

JULY 23, 2023

Key members of the GTM team: Go-to-Market Manager: Responsible for overseeing and coordinating the entire GTM process , ensuring alignment across go-to-market teams and successful product launches. Create a productive environment with a project management tool like Trello, Jira, or Asana. Who is part of the GTM team?

Research Software 81

Research Software Data Visualization User Testing Marketing 81

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. The fact is that coding an onboarding process from scratch is near-impossible for most SaaS businesses, both in terms of cost and in terms of having enough free developers available.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 97

Userpilot

APRIL 25, 2022

In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Use a color-coded system for a handy visual aid. Let’s dive in!

Feedback Software 97

Feedback Software Analytic Tools Data Visualization User Testing 97

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. It’s a major part of customer experience management. Implement a tracking system. What is customer experience improvement in SaaS? Look no further. Let’s roll.

Feedback Software 88

Feedback Software Research Software Customer Experience User Testing 88

Userpilot

JULY 15, 2021

Despite its growing popularity, many people are still unfamiliar with SaaS product marketing. A common question is: what is SaaS product marketing? Most importantly, how does it benefit your SaaS business? In this post, I will give you an overview of what SaaS product marketing is and what it entails.

Research Software 98

Research Software Onboarding KPIs Definition Product Marketing 98

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 95

Analytic Tools Feedback Software Research Software Reporting Tools 95

Userpilot

MARCH 22, 2021

Product marketing is different compared to general marketing in that product marketing teams know all the technical details of your SaaS product and communicates it through launch, feature announcements, white papers, and other mediums. Every one of these aspects can be systemized using a platform like Userpilot. Here’s why.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MAY 24, 2022

But which will be the most effective for your SaaS? Why are chatbots important for SaaS customer support? Chatbots can be used in a variety of channels like websites, chat systems, or in-app. Your SaaS users can rely on customer services of consistent quality 24/7. This is particularly important for onboarding a new user.

Feedback Software 95

Feedback Software Reporting Tools Customer Experience Data Visualization 95

Usersnap

APRIL 29, 2023

Product managers have a lot of ground to cover. From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. You’ll be able to understand how chatGPT can be a great tool for product management. What is ChatGPT?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

DECEMBER 21, 2022

How relevant is it to SaaS product management ? We also look at how to carry out the RFM analysis and some SaaS-specific examples. The RFM analysis can help product managers identify the features that bring the most value and prioritize their development in the future. How does the RFM analysis help product managers?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 97

Department of Product

OCTOBER 12, 2023

Is freemium the most effective monetization model for SaaS businesses? Space OS, from Berlin-based startup Deta, thinks there’s a better way to run your desktop’s operating system. It imagines operating systems as an infinite canvas on which you can take notes, watch movies or run full apps just by drawing on the screen.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Intercom, Inc.

DECEMBER 28, 2022

After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly. We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space. Davin O’Dwyer , Senior Managing Editor.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Gainsight

DECEMBER 27, 2019

With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019. Top 10 Product Experience Blog Posts of 2019. 6 Important Product Management Metrics (and How to Improve Them). As a product manager, metrics affect every move you make.

Customer Experience 97

Customer Experience Article Feedback Software Analytic Tools 97

eG Innovations

DECEMBER 16, 2021

Cloud computing service models come in three broad categories: Software as a Service (SaaS). In a SaaS solution, the service provider manages everything, and you can change some configurations once you sign-up. With PaaS solutions, you control the application and data while the service provider manages the rest of the stack.

Analytic Tools 59

Analytic Tools Data Visualization Software Review Customer Experience 59

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. let customers learn at their own pace and preference. Then, you’ve come to the right place! What is a knowledge base?

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Userpilot

JUNE 29, 2022

But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse. As part of the development process, product stories are derived from the user stories and product roadmaps created by the product manager. Ask for feedback and learn why customers buy your product.

Feedback Software 97

Feedback Software User Friction User Testing Customer Experience 97

Usersnap

FEBRUARY 23, 2022

Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. Which one wouldn’t?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Intercom, Inc.

DECEMBER 19, 2018

The best of the blog. Significant digits: 240 blog posts, 18 videos. Lessons learned from scaling a team. When it comes to managing complex systems, the famous economist F.A. Cindy Chang, Senior Product Designer and Ulaize Hernandez Troyas, Product Manager. ” On Product Management.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150