Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 97

Userpilot

JANUARY 23, 2023

Why is retention important in SaaS? Customer retention in SaaS means keeping a customer over the long term. Localize your product for a better user experience – automatically translate content into different languages or localize your pricing page for different currencies. Most common types of customer segmentation.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits. There are a huge number of examples to draw from across the SaaS world. Most SaaS products have a global market.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

JANUARY 26, 2023

We also look at a few excellent examples of inclusive product design in SaaS. Localizing your product and user experience will make your product accessible to users speaking different languages and from different cultural backgrounds. To address them, comprehensive product localization is necessary. The concept of localization.

Product Research 98

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Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. What is a SaaS learning management system? A SaaS LMS is a cloud-based LMS.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Userpilot

JUNE 30, 2023

Localization – displaying information in a user’s native language – is another great option. A SaaS resource center is a dedicated place within your app that provides users access to a centralized repository of useful information and resources. Leverage localization with Userpilot.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization User Testing 98

Userpilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. You can also trigger personalized follow-up questions based on previous answers and localize your survey to reach global audiences. Want to see how it works in practice? Book the demo !

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 19, 2022

Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Combining segmentation and personalization is one of the most effective ways to drive engagement for your SaaS company: – Drive your conversion rate with a personalized marketing strategy. What is personalization? Here’s why.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 28, 2022

Localize your guides to drive more engagement. These are aimed at educating prospects and new users on how to use a SaaS product. The average SaaS company has many use cases. Localize your guides. SaaS products are global by nature, so don’t limit yourself. Content localization with Userpilot.

Feedback Software 98

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Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. We’re taking a look at The State of SaaS Onboarding , Mixpanel Product Benchmark Report, Satmetrix 2021 NPS Benchmarks, and Openview Benchmarks and Research. Best blogs for product managers.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

Userpilot

DECEMBER 3, 2022

In this article, we cover the following: What UX design is and why UX is important in SaaS. To make your product more accessible on a global scale, try Userpilot’s localization feature to auto-translate your product to different languages. 12 easy UX improvements for SaaS that can make a huge difference.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

SEPTEMBER 2, 2022

In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. SaaS companies need instructional design software tools because they make it easier and cheaper to create eLearning resources. Why do you need instructional design software for your SaaS? Content localization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Userpilot

NOVEMBER 30, 2022

Provide a flexible onboarding experience , use targeted tooltips to drive attention toward new features, deliver personalized customer service, leverage localization wherever you can, or let customers build their own bespoke dashboards. Key benefits of delivering personalized customer experiences in SaaS. The first order of business?

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Userpilot

JANUARY 5, 2023

The Net Promoter Score (NPS) is one of the key SaaS metrics. Some best practices for creating NPS follow-up questions include personalizing the follow-up questions, using branding colors, localizing the question, and adding a “Thank You” page. Let’s see how it helps your SaaS business in different aspects.

Data Visualization 96

Data Visualization Feedback Software Customer Feedback Customer Experience 96

Userpilot

APRIL 8, 2022

As with many bootstrapped SaaS startups, they needed to create a Minimum Viable Product (MVP). As a team from Poland, they tested their local market. It’s actually good we started locally. Finding PMF outside of Poland with SaaS localization. After initial success, they were ready to go global.

User Testing 98

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Userpilot

SEPTEMBER 21, 2022

Your SaaS business also benefits from knowledge bases through reduced support costs and improved customer retention. Why do you need a knowledge base tool for your SaaS? Extensive localization options should also be available. Userpilot – Best SaaS Knowledge Base Software. Let’s dive in.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

NOVEMBER 29, 2022

An ecosystem in SaaS is a group of related apps, 3rd party components, and content that seamlessly work together to solve user pain points. They provide customers services that SaaS companies would struggle to deliver at scale. Plug-ins give endless opportunities to customize SaaS applications to the needs of specific user segments.

Customer Experience 98

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Userpilot

DECEMBER 22, 2023

Microcopy localization is an opportunity to make the user experience more inclusive. Localize UX messages for different audiences The odds are that the user base of your SaaS product is spread all over the place. Localization. In-app message localization in Userpilot. Make it an instruction manual, not a poem.

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Analytic Tools Feedback Software UX Data Visualization 106

Userpilot

JANUARY 23, 2023

In this article, we cover: What real-time personalization is and why it’s beneficial for SaaS. To implement real-time personalization in your SaaS, start by collecting customer data from multiple sources using surveys and customer analytics tools. There are some great examples of real-time personalization in the SaaS industry.

Customer Experience 98

Customer Experience Analytic Tools Feedback Software Data Visualization 98

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. You can follow her insights from her professional career on her Medium blog. CEO of Product Labs.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

MARCH 16, 2023

UserGuiding doesn’t have a standard localization (translation) feature. While UserGuiding is a great solution for small SaaS companies, it might not be the right choice for your business if you want to: Create customer segments without any coding. So users need to create 4 different guides to support 4 languages.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base? Why do SaaS companies need a knowledge base?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

JULY 31, 2023

Intercom is a messaging platform and onboarding tool that enables SaaS businesses to communicate with their customers in an efficient way. HubSpot Service Hub – best Intercom alternative for growing businesses HubSpot is a well-established brand in the SaaS space. To see how Userpilot could replace Intercom, book the demo!

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

FEBRUARY 26, 2023

Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. Mixpanel Analytics vs Google Analytics Both Mixpanel Analytics and Google Analytics are popular tools available for SaaS companies. It offers localization of up to 5 languages and 25 feature tags besides allowing 10 members.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

Userpilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Userpilot is a product adoption platform that offers an AI-powered writing assistant to generate SaaS microcopy. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

MAY 5, 2022

There are several reasons why a SaaS business will choose a micromarketing campaign over traditional marketing strategies to engage existing users and attract new ones. In this blog post, you’ll learn: What micromarketing is. What is micromarketing in SaaS? This could help your SaaS growth. What is micromarketing.

Research Software 98

Research Software User Testing Customer Experience Data Visualization 98

eG Innovations

MARCH 14, 2023

Cloud Outages do Happen Over the past few months, I’ve written a couple of blogs analyzing significant Azure outages that affected multiple services. When using a SaaS monitoring platform especially those hosted on public clouds such as Azure or AWS, you should seek formal confirmation where and how a failover will occur.

Analytic Tools 52

Analytic Tools Data Visualization Enterprise Customer Experience 52

Userpilot

APRIL 8, 2022

Which of them is more suitable for your SaaS and gives more bang for your buck? The checklist builder in Userpilot offers greater theme customization; you can also trigger more action tasks than in Appcues, and localize them. Best at meeting the needs of SaaS businesses. Userpilot supports checklist localization.

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. In the SaaS world, when you have one plan or one product, you miss out on an opportunity to give a personalized customer experience.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

MARCH 11, 2022

Tracking user behavior in SaaS helps you understand what brings value to users, identify friction points in the user journey, remove blockers and shorten time to value for your tool. This is something user analytics helps you to replicate for your SaaS product and website visitors. Customer effort score. Net Promoter Score (NPS).

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

Userpilot

MAY 30, 2023

Make the survey more relevant to different target audiences with localization. Typical examples of SaaS include access to premium features and discounts. Make the survey more relevant to different target audiences with localization Localization is about adapting to the culture and language of customers in different target markets.

User Testing 98

User Testing Product Research Customer Feedback Feedback Software 98

Userpilot

MAY 3, 2023

Designed strictly to help you shape your product experience , Userpilot helps you reach just the right customer, even allowing for localization into a target customer’s language. Improve customer feedback by localizing your surveys. What is Intercom? Let’s examine some of the features that make it stand out.

Data Visualization 96

Data Visualization Product Research Software Review Feedback Software 96

ProductPlan

OCTOBER 1, 2020

From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more). This event grew as an outcropping from the highly popular SaaStr blog started in 2012 by EchoSign’s Jason Lemkin. Women in Product.

Research Software 89

Research Software Onboarding KPIs Technical Review Agile 89

Userpilot

OCTOBER 1, 2022

Localize product and in-app messaging to suit the culture, location, and language of users in various target markets. What are notifications used for in SaaS? Here are some typical use-cases of the notification types we discussed in SaaS: Onboard new users. Let users have more granular control over your app’s notifications.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

SEPTEMBER 16, 2022

Examples of customer-focused strategies for your SaaS. Common examples of personalization in SaaS: Users who just registered haven’t yet reached the activation stage. Localization : This means adapting your product to a customer’s language and culture. SaaS localization example.

User Testing 98

User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

MAY 30, 2023

Configure your surveys to target specific segments that you’ve created earlier with welcome surveys, users that match specific conditions, and customers who speak other languages (with localization). So, while you can try to stay above 50%, aiming for more than 65% is what’s going to keep you competitive in SaaS. CSAT survey example.

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Customer Feedback User Testing Feedback Software Product Research 95

Userpilot

JANUARY 14, 2023

Successful customer education program examples in SaaS. Userpilot blog welcome mail. You can subscribe directly to this newsletter on the Userpilot blog and begin receiving the lighthearted, easy-to-read content delivered weekly to your email. Userpilot is an all-in-one no-code product growth platform for SaaS companies.

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