Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? What are SaaS best practices? Not necessarily.

Feedback Software 103

Feedback Software User Testing Product Research Customer Experience 103

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 84

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 84

Userpilot

APRIL 26, 2023

The signup page is a crucial part of trying to convince visitors to try your software out. As such, having a great signup form is paramount if you’re trying to maximize the conversion rate on your landing pages. After all, a single landing page could very well mark the difference between hordes of signups and sluggish growth.

Customer Experience 69

Customer Experience ChatGPT User Testing User Friction 69

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. What the best customer data platform is for SaaS companies. Userpilot is the best customer data platform for SaaS with powerful features that make analysis easy. Build a frictionless signup experience with SSO sign-in options.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Customer Feedback 93

Userpilot

APRIL 26, 2023

The onboarding flow is a series of tooltips, modals, screens, etc. The onboarding screen is typically the first part of this flow. This includes signup forms , welcome pages , and empty states , each serving a different purpose in your onboarding flow. Meanwhile, onboarding screens are part of the entire onboarding flow.

Data Visualization 81

Data Visualization Product Research Customer Experience User Testing 81

Userpilot

MAY 2, 2023

In this guide, we’ll take you through 15 best onboarding experiences in SaaS that will show you what a good user onboarding flow for new users looks like! The user onboarding experience consists of the steps and flows that new users go through upon signing up and learning how to use the product.

Analytic Tools 69

Analytic Tools Feedback Software Customer Experience Data Visualization 69

Userpilot

JANUARY 7, 2022

The majority of SaaS executives are so concerned with engineering and raising money that they don’t give enough thought to building a SaaS onboarding process. Box, Salesflare and Productboard all have good onboarding flows that we can learn from. What are the benefits of an onboarding process in SaaS.

Analytic Tools 85

Analytic Tools Feedback Software Onboarding KPIs User Testing 85

Userpilot

NOVEMBER 19, 2022

Personalization in SaaS is about delivering relevant experiences to relevant customer segments. Examples include showing relevant content and recommendations, personalizing the onboarding flow based on their goals, etc. – Tailor product experiences to your target audience with interactive walkthroughs and in-app flows.

Feedback Software 89

Feedback Software User Testing Customer Experience Customer Feedback 89

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. Create contextual and personalized onboarding flows with Userpilot.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Data Visualization 91

Userpilot

JANUARY 29, 2023

FullStory uses gamification elements to keep its – otherwise lengthy – signup flow engaging. What is product experience in SaaS? Why is product experience important for SaaS companies? Like most SaaS companies, Sked offers a temporary free trial for new users. Consider a few of them.

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Data Visualization 95

Userpilot

APRIL 30, 2024

Growth marketing is essential for SaaS businesses to build lasting customer relationships , adapt quickly to market shifts, and drive consistent revenue. Landing and signup pages optimized for different user personas and use cases increase conversions. Why should SaaS companies invest in growth marketing?

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 92

Userpilot

SEPTEMBER 15, 2022

It’s where you convince people to try your SaaS product by signing up for a free trial. Keeping your signup page simple will reduce friction and increase your signup conversion rate. An effective signup page contains a few elements: a persuasive headline, a short registration form, and a strong call to action button.

Customer Experience 68

Customer Experience User Testing Data Visualization User Friction 68

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. Here are some UX trends you should pay attention to: The shift toward multiple SSO signups will help SaaS companies create frictionless signup flow.

Feedback Software 104

Feedback Software UX User Testing Embedded Analytics 104

Userpilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS?

Feedback Software 75

Feedback Software Research Software User Testing Onboarding KPIs 75

Userpilot

JANUARY 24, 2022

So it’s in the interests of all SaaS companies to create Wow Moments for their users. It’s connected to important SaaS metrics like activation , retention , and feature usage. It’s connected to important SaaS metrics like activation , retention , and feature usage. Segmentation matters. What is a Wow Moment?

Analytic Tools 92

Analytic Tools Research Software Data Visualization Customer Experience 92

Userpilot

APRIL 14, 2022

User onboarding describes the series of activities helping users to get value from your product as quickly as possible (whether that user is a new employee of your company or a user who’s just signed up for your SaaS ). Every SaaS out there will have some kind of onboarding experience process.

Customer Experience 90

Customer Experience Analytic Tools Customer Feedback Data Visualization 90

Userpilot

MARCH 16, 2022

Creating an effective onboarding user flow is one of the most important tasks for any savvy SaaS owner. In this article, we’re going to look at the onboarding experience for 11 different SaaS companies and draw out valuable lessons you can apply to your own onboarding flows. What is a user onboarding flow?

Data Visualization 94

Data Visualization Customer Experience User Testing Customer Feedback 94

Userpilot

JANUARY 11, 2022

So let’s look at Slack’s onboarding as a case study and see what other SaaS businesses can glean from it. Rather than trying to reinvent the wheel with your onboarding process, it’s always a good idea to take inspiration from how top SaaS companies are onboarding their users right now. Slack onboarding signup page.

Customer Experience 91

Customer Experience Data Visualization Product Research Messaging 91

Userpilot

JUNE 5, 2023

TL;DR A free trial landing page can help you convert traffic into signups, provide the information they need to make a final decision, keep leads engaged during the signup journey, and target the right demographics to bring in more SQLs. The core purpose of free trial landing pages is to turn website traffic into product signups.

Feedback Software 71

Feedback Software Data Visualization User Testing Product Research 71

Userpilot

JANUARY 17, 2023

Best practices for frictionless customer experiences: Simplify the signup process — don’t make it unnecessarily long. Create personalized onboarding flows — use welcome surveys to collect user data to help with proper segmentation and personalization. Look into the flow and identify what could be causing the friction.

Customer Experience 87

Customer Experience Analytic Tools Feedback Software Data Visualization 87

Userpilot

MAY 16, 2022

Product-led onboarding is something of a revolution in the SaaS industry. As you’d expect, different SaaS companies adopt slightly different approaches around product-led onboarding. First, signup should be as fast, smooth, and as frictionless as possible. What is product-led onboarding?

User Testing 89

User Testing Customer Feedback Customer Experience Feedback Software 89

Userpilot

AUGUST 16, 2021

Wondering how you can optimize user activation for your SaaS to increase your trial to paid conversion rates? User activation is one of the most important SaaS metrics for determining long-term revenue and success. What is user activation in SaaS? User activation vs. the AHA moment in SaaS. SaaS user activation metrics.

Analytic Tools 98

Analytic Tools Customer Experience Onboarding KPIs User Testing 98

Userpilot

JULY 15, 2021

Good user onboarding for SaaS is part science, part art. A step-by-step recipe for building a great onboarding flow. A step-by-step recipe for building a great onboarding flow. It’s an essential topic for SaaS because of how closely onboarding correlates with financially significant metrics like activation and retention.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 9, 2022

New user onboarding is the process of educating first-time users into deriving value from your product through contextually triggered in-app onboarding flows. New users onboarding focuses on helping new users, while the user onboarding process refers to the onboarding experience as a whole- from new trial signup to account cancelation.

Analytic Tools 84

Analytic Tools Research Software Onboarding KPIs Customer Experience 84

Userpilot

MARCH 27, 2023

Plus, learn the proven strategies that help SaaS companies increase their customer adoption rates. To boost user adoption, create a frictionless signup flow and personalize the onboarding process. SaaS users are individual users, and customers are accounts. monday.com’s signup flow.

Onboarding KPIs 79

Onboarding KPIs User Testing Customer Experience Customer Feedback 79

Userpilot

JANUARY 17, 2022

Look to reduce customer friction wherever possible, especially in the signup phase. When most SaaS executives think of onboarding, they associate it with primary onboarding. Each onboarding flow is subjective. Why is product onboarding important for SaaS companies? Gamification can also help keep your users engaged.

Onboarding KPIs 94

Onboarding KPIs Analytic Tools Research Software Feedback Software 94

Userpilot

MAY 8, 2023

Userpilot’s State of SaaS Onboarding 2023 has just landed and we’re sharing the key insights. Frictionless sign-up flows reduce time to value, so eliminate unnecessary steps, collect only key user details, and consider enabling SSO and delaying email confirmations. Fasten your seatbelts and let’s get right to it!

Feedback Software 74

Feedback Software Analytic Tools Customer Feedback Data Visualization 74

Userpilot

JUNE 20, 2023

But what exactly is an onboarding time, and how do you improve it for your SaaS? TL;DR The customer onboarding time is the amount of time it takes SaaS companies to educate and turn new users into regular customers. But it’s impractical for most B2B SaaS products. Userpilot’s simple signup page. Book a demo to try it out.

Customer Experience 86

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 86

Userpilot

NOVEMBER 1, 2021

Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. The ingredients to a typical SaaS onboarding process include a signup flow , a welcome screen , checklists , tooltips , emails and webinars. If this is you, you're in luck.

Onboarding KPIs 88

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 88

Userpilot

DECEMBER 13, 2022

Start to encourage users by telling an effective story with your signup page : get it right, and you can have a big impact on user acquisition. Another good rule of thumb for effective user onboarding experiences: when it comes to building a signup form … keep it simple and seamless. First impressions count. It never stops!

Onboarding KPIs 87

Onboarding KPIs Feedback Software UX Data Visualization 87

Userpilot

MAY 16, 2022

But the opposite will happen when your UX flows are friction-infested and leave the user unhappy. If you’re curious about UX happy paths or want to create flows that lead to increased product/feature adoption, this short guide is for you! Happy flow simply refers to a visual representation of the happy path.

Research Software 85

Research Software UX User Testing Customer Experience 85

Userpilot

JANUARY 19, 2023

You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue.

Onboarding KPIs 90

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 90

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? An example of a detailed user flow diagram.

Data Visualization 80

Data Visualization Analytic Tools User Testing Customer Experience 80

Userpilot

JULY 24, 2023

What is SaaS marketing? We’re all familiar with the basics of SaaS product marketing such as attracting users to a SaaS product with a subscription business model. That said, there are key differences between a SaaS marketing strategy and standard digital marketing. Increasing signups with a free trial.

Analytic Tools 66

Analytic Tools Feedback Software Data Visualization Marketing 66

Userpilot

JULY 22, 2022

SaaS businesses should use both models together. Frictionless signup flows to speed up the time-to-value. This is where the SaaS reverse trial comes in. Use frictionless signup flows and get users into the product as soon as possible. Check out Airtable’s frictionless signup flow.

Feedback Software 84

Feedback Software Analytic Tools User Testing Product Research 84

Userpilot

AUGUST 18, 2022

In this article, we’re going to explore what an interactive walkthrough is, dive into some practical industry examples, and unpack how you can create similar experiences in your own SaaS. An onboarding process describes the activities and flows that help users get value out of your product or SaaS. Ready to dive in?

Customer Experience 85

Customer Experience User Testing Data Visualization Construction 85

Userpilot

OCTOBER 15, 2021

Looking for SaaS conversion rate benchmarks? In this article, we'll talk about types of SaaS conversion rates, the industry benchmarks for each of them, and 10 conversion rate optimization tactics to help you grow your SaaS business steadily. What is a conversion rate in SaaS? Industry benchmarks.

Feedback Software 95

Feedback Software Customer Experience Customer Feedback Data Visualization 95