Userpilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Research Software 97

Research Software Feedback Software Analytic Tools Onboarding KPIs 97

Gainsight

NOVEMBER 20, 2019

To truly excel in product management, you need to have a respect for design, an understanding of countless processes, a passion for problem-solving, excellent communication skills—the list goes on and on. Blogs for Product Managers. Mastering Product Experience in SaaS —Nick Bonfiglio, Mickey Alon, and Myk Pono [Free].

Books 80

Books Blog Feedback Software User Testing 80

Userpilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. Accessibility features are making UX design more inclusive. Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer.

Analytic Tools 101

Analytic Tools Data Visualization User Testing Reporting Tools 101

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 104

Analytic Tools Research Software Feedback Software Data Visualization 104

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 97

Feedback Software Research Software Analytic Tools User Testing 97

Userpilot

MARCH 27, 2024

That said, let’s explore some secondary navigation examples, the role of secondary navigation in UX, the key differences between primary and secondary navigation, and share some strategies to aid your navigation. For complex websites or apps, a well-designed secondary navigation system leads to a more intuitive and efficient user journey.

Feedback Software 102

Feedback Software Research Software Data Visualization Product Research 102

Mind the Product

JUNE 30, 2020

He woke up one day and realised that his path forward as a design leader [.]. He woke up one day and realised that his path forward as a design leader might be a dead end. It’s a long way from his first book ( Lean UX ), and his personal retrospective is highly relevant for anyone trying to figure out what they want to do next.

Product Research 209

Product Research Feedback Software Technical Review UX 209

The Product Coalition

JULY 6, 2023

The competitive landscape is more intense than ever for technology businesses, particularly SaaS (Software as a Service) companies. To build a successful SaaS company today, you must understand product-led growth and build it into your business and product from the very beginning.

Research Software 112

Research Software Feedback Software User Testing Product Research 112

Userpilot

MAY 30, 2022

First impressions count, so getting your onboarding UI design right is critically important for any savvy SaaS owner. Onboarding UI design is the cornerstone of good user onboarding. It’s about the physical screen design (off informed by careful user research). What is onboarding UX/UI? Ready to dive in?

Feedback Software 96

Feedback Software Research Software User Testing Customer Experience 96

Userpilot

SEPTEMBER 14, 2022

SaaS billing dark patterns are like the proverbial quick fix: instant results that don’t last and don’t solve the underlying problems. But the worst part is many SaaS providers use these design patterns without knowing the negative long-term impact on their business. This UX pattern is often used on forms.

Customer Experience 98

Customer Experience User Testing Banking Technical Review 98

Userpilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? That’s what our guide to microcopy in UX design covers, so if you’re after the answer, you’re in the right place! What is microcopy UX? Why is it important to write a great UX microcopy?

Analytic Tools 102

Analytic Tools Feedback Software UX Data Visualization 102

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. In this guide, we’ll touch upon various heatmap examples and their benefits for SaaS use cases.

Analytic Tools 97

Analytic Tools Data Visualization User Testing Customer Feedback 97

Userpilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. It’s a multi-faceted, multi-dimensional process designed to drive customer success throughout the entire customer lifecycle.

Research Software 94

Research Software Onboarding KPIs Data Visualization Customer Experience 94

TryMyUI

JUNE 16, 2022

User interface (UI) and UX design are critical components in any industry, especially for SaaS brands. The SaaS market is highly competitive. This is why it’s crucial to take your time doing UI and UX research to make sure your product and marketing efforts are more thorough and check all the right boxes.

Research Software 59

Research Software Marketing Customer Experience User Testing 59

Userpilot

DECEMBER 3, 2021

Google’s HEART framework has been designed to enhance product experience at every stage of the user journey. It helps to not only improve the UX but also drive revenue. Let’s go over how you can leverage the HEART framework to improve your SaaS product. Engagement. Task success. This brings us to the next category.

Research Software 97

Research Software Analytic Tools Feedback Software Product Research 97

Userpilot

JUNE 3, 2022

As the market gets more competitive, SaaS companies are increasingly relying on product-led marketing strategies to gain traction. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Design your marketing emails to match your brand style. Let’s get started!

Research Software 95

Research Software Analytic Tools Feedback Software Data Visualization 95

Userpilot

JUNE 20, 2023

It is also one of the central goals of the user experience design process. So, how can you build trust with UX design ? This article examines the concept of trust in UX design and its importance. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust?

User Testing 95

User Testing Customer Feedback Customer Experience UX 95

Userpilot

APRIL 23, 2021

But it’s an absolutely critical step for any SaaS strategy. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. SaaS User Persona Example -Userpilot: Product Manager 2. Source UXPressia.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This can be a broken link, poor onboarding , confusing UX, etc. The most valuable types of data to track are email click tracking, link click tracking, and UX click tracking.

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

Userpilot

APRIL 8, 2021

We’re not going to pretend here you can prevent UX debt. Let’s face it: UX debt, just like technical debt, is unavoidable. Especially if your SaaS company originated as (or still is!) a high-growth bootstrapped startup – you will know the pain of not always being *able* to make the best design decisions.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Userpilot

MARCH 16, 2023

Userpilot enables you to create multiple no-code onboarding UX patterns , segment users, and track product and behavior analytics. Onboarding includes: Sign-up form: A simple form designed to gather details about your users during sign-up. Welcome screen: A screen designed to welcome users to your app. Book a demo now.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience User Testing 94

Userpilot

JUNE 20, 2023

An exceptional user onboarding experience can make all the difference for your SaaS company's growth. Author: Krystal Higgins is an accomplished UX designer and consultant. She has helped several successful SaaS companies improve their onboarding processes. But where do you begin? Rating: It has a 4.7

Onboarding KPIs 94

Onboarding KPIs Feedback Software Research Software Books 94

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

APRIL 14, 2023

This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. UX patterns for in-app communication (tooltips, banners, modals, slideouts, driven actions, and hotspots) Interactive walkthroughs Onboarding checklists Self-help resource center A/B testing for in-app guidance Userpilot UX patterns.

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JUNE 8, 2022

Why is it important in UX design ? A critical user journey is a UX tool that maps out the key interactions between users and a product. Use UX analytics to find unhappy paths causing a drop-off in user engagement and optimize to put users on the right happy path. What is a critical user journey? Let’s dive right in.

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

JULY 27, 2021

Onboarding UX patterns might just be the unsung hero of the SaaS world. But what are the must-have onboarding UX patterns to build an effective interactive walkthrough ? And how can you tell whether you’ve designed them properly? Onboarding UX patterns come in 3 varieties: annotated UX, embedded UX, and dedicated UX.

UX 98

UX Customer Experience Data Visualization User Testing 98

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Let’s take a look at how you can design effective notifications that seamlessly blend into your product experience. Carry out A/B testing on multiple notification design variations to find one that your users respond to best.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

JUNE 30, 2022

What are UX surveys and when should you, as a UX designer use them? Conducting UX research and analyzing customer feedback helps you stay relevant to your customers and drive retention. Isn’t that what every SaaS company is aiming for? Make sure you avoid bias when designing your questions.

Product Research 97

Product Research User Testing Feedback Software Research Software 97

Userpilot

APRIL 6, 2022

That’s because first impressions matter, especially in the SaaS world, where users can easily switch to alternative solutions when they perceive yours to be too difficult to engage with. Your SaaS first-time users go through the same experience. First-time user experience is a crucial part of the overall UX onboarding process.

Customer Experience 105

Customer Experience Feedback Software User Testing Customer Feedback 105

Userpilot

OCTOBER 14, 2021

At its core, UX design comes down to helping customers solve their problems. But what if you could make that journey more engaging by using UX gamification? A proper UX gamification system uses the following components: goals/objectives, rules, feedback rewards, motivation, freedom of choice, and freedom to fail.

Feedback Software 93

Feedback Software Customer Experience User Testing UX 93

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? The problem is that every SaaS is unique, each with their own Aha! As a result each SaaS Onboarding flow has to be unique. Productboard. StoryChief. Salesflare.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

APRIL 1, 2022

What does the SaaS product localization process involve? How do you develop and implement a SaaS localization strategy? A product localization strategy should cover all the aspects of UX like marketing , sales , features , or UI changes. How can product managers prepare products for expansion into other markets?

Research Software 98

Research Software Feedback Software User Testing Product Research 98

Userpilot

MARCH 21, 2023

For any SaaS owner or product manager, understanding your customers’ daily lives and the user tasks they need to complete to achieve their goals is vital. Additionally, task analysis helps you design without bias, and identify friction points. Let’s get straight into it! a layered task diagram). User task analysis process.

User Testing 86

User Testing Research Software Customer Experience Data Visualization 86

Userpilot

FEBRUARY 4, 2023

Growth metrics are helpful across multiple departments, especially with product teams, marketing teams, and UI/UX designers. Growth metrics are valuable for product teams, marketing teams, and UI/UX designers. UI/UX designers : Create more user-friendly experiences by tracking user behavior during a specific period.

Analytic Tools 97

Analytic Tools Data Visualization Customer Experience User Testing 97

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 97

Analytic Tools Feedback Software Customer Experience Data Visualization 97

Userpilot

SEPTEMBER 10, 2022

You can differentiate your product through quality, pricing , customization levels, product design, service quality, and features. It also enables you to design onboarding experiences that enhance user experience. However, in SaaS, if you play your cards well, you may be able to charge more for your product.

Differentiation 97

Differentiation Feedback Software Research Software User Testing 97

Userpilot

DECEMBER 7, 2021

Product designer vs UX designer—how do these two roles measure up against each other? While product designers and UX designers often have intertwined responsibilities, they are not the same. This article will walk you through all you need to know about a product designer vs a UX designer.

UX 96

UX Research Software User Testing Analytic Tools 96