Userpilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. With access to your CRM data, you can easily get an insight into the customer lifecycle to better understand your customers. You can, thus, extend the power of both tools via this connection.

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 95

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. Here’s how to perform conversion funnel analysis for a specific user journey: Create your user personas. Map out each stage in the customer journey. Visualize the journey with a funnel analysis chart.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

MAY 29, 2023

So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. Reading retention tables is just the tip of the iceberg when analyzing customer retention, and many other beneficial retention analysis alternatives are available. What is a retention table?

Data Visualization 84

Data Visualization Customer Experience Analytic Tools Customer Feedback 84

Userpilot

JULY 25, 2022

Customer onboarding journey maps take the guesswork out of user onboarding. With a detailed journey map, you’ll know best to onboard new users, so they experience value and reach activation quickly. You’ll also easily find friction points and optimize the user experience to drive customer success.

User Testing 98

User Testing User Friction Feedback Software Analytic Tools 98

Userpilot

APRIL 28, 2023

For example, it can optimize the onboarding experience to reduce the time to value and help users discover more advanced features later on. You can leverage AI to analyze customer and product usage data for personalization of the customer experience inside the product. Why use AI during the customer onboarding process?

Artificial Inteligence 84

Artificial Inteligence User Testing Feedback Software Analytic Tools 84

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Feedback 96

Indicative

SEPTEMBER 8, 2020

The second section covers how to use each chart to visualize user journeys, what information is in each, and why you would use one over the other. Funnels act like a map of how your customers navigate through your platform. The chart above (Chart 1) has the pie charts grouped by the customers’ device types.

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Data Visualization Analytic Tools Customer Experience Customer Feedback 126

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. A user journey is a similar visual representation, but they’re usually far broader and encompass an entire experience. Of course, none of this is possible without the right tool for the job.

Data Visualization 90

Data Visualization Analytic Tools User Testing Customer Experience 90

Userpilot

DECEMBER 20, 2022

This makes it crucial for them to map their marketing efforts based on the customer journey and grow the business efficiently. A marketing funnel is a visualization of a customer’s journey with your business, from acquiring them to turning them into loyal brand advocates. What is a marketing funnel?

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 95

Userpilot

JUNE 8, 2023

TL;DR Event data refers to customer-generated information that indicates specific customer activities. TL;DR Event data refers to customer-generated information that indicates specific customer activities. You should also collect event data at the adoption stage to analyze customer behavior. What is event data?

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Events 88

Intercom, Inc.

DECEMBER 14, 2022

Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year. With a modern and flexible no-code design, you can support and engage customers with speed, ease, and versatility.

Data Visualization 104

Data Visualization Feedback Software User Testing Customer Communications 104

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

Userpilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Want to check it out? Book the demo!

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Userpilot

DECEMBER 15, 2022

In this blog post, we’ll be discussing 11 examples of heatmaps to understand customer engagement better and create more enticing products. Heat maps help locate areas of improvement or optimization within a website and product. With heatmaps, you can also optimize web page design and conversion rates.

Data Visualization 91

Data Visualization Customer Feedback Analytic Tools User Testing 91

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. What is the customer lifecycle?

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Customer Feedback 95

Userpilot

JUNE 30, 2023

However, it often requires wider changes like cultural adaptation, search engine optimization, or adjustments to the UI, date formatting, currencies, and payment systems. Benefits of localized content for SaaS companies include extending the market reach and improving customer experience and satisfaction. Let’s get right to it.

Research Software 87

Research Software Analytic Tools User Testing Onboarding KPIs 87

Userpilot

MAY 22, 2023

Searching for a customer experience (CX) strategy to set you apart from the competition? A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Product Research 80

The Product Coalition

JULY 13, 2022

UXCam : Best for detailed mobile app analytics and powerful integrations. Best for AI-powered future outcomes predictions. Advanced record and playback tools enable customer experience (CX) teams to capture user sessions across browsers, interfaces, and devices. Learn how the other solutions compare. What is FullStory used for?

Data Visualization 110

Data Visualization Analytic Tools Feedback Software Reporting Tools 110

Userpilot

DECEMBER 11, 2022

Wondering how you can use conversion analysis to optimize your user funnels and increase conversions? Conversion analysis is a method to track your customers’ actions to see whether they will do what you expect them to do (convert) or drop off. Understanding the customer journey and mapping out all touchpoints.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization User Testing 97

Userpilot

MAY 10, 2023

AI-powered marketing tools. to analyze customer data and predict customer actions. SurferSEO uses NLP to offer suggestions for content optimization, providing insight into ideal keywords, content length, headers, etc. Marketers are now making AI an integral part of their marketing strategies. Marketing AI best practices.

Data Visualization 66

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 66

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance. What is B2B marketing?

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B2B User Testing Research Software Analytic Tools 102

Userpilot

AUGUST 2, 2023

Whereas data-driven email marketing uses valuable customer data to send the right email at the right time to assist with your product’s growth. TL;DR Data-driven email marketing relies on customer data insights to drive decisions to help increase email metrics. Don’t overload the customer with emails.

Data Visualization 90

Data Visualization Analytic Tools Customer Experience User Testing 90

Userpilot

OCTOBER 18, 2022

How do you lean on your customer analytics insights to spark faster product growth ? To make continuous improvements, you need to collect customer data, analyze it, and act on the customer insights you gain. In this article, we’ll cover: The importance of customer analytics. Let’s get started.

Data Visualization 96

Data Visualization Customer Feedback Analytic Tools User Testing 96

Userpilot

NOVEMBER 24, 2022

The four stages of the RACE framework implement marketing strategies to Reach new customers, encourage them to Act or interact with your website or social media pages, drive Conversion , and boost long-term Engagement. It helps you implement a customer-centric approach that encourages a long-term customer relationship.

Feedback Software 97

Feedback Software Analytic Tools Framework Onboarding KPIs 97

Userpilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction.

Data Visualization 87

Data Visualization User Testing Customer Feedback Analytic Tools 87

Userpilot

AUGUST 29, 2022

With marketing insights, product marketing teams can locate marketing channels that bring the most valuable customers. Product managers can use marketing data to improve customer experience. In a nutshell, insights help SaaS companies understand the customer journey better and find growth opportunities.

Data Visualization 96

Data Visualization Customer Feedback Customer Experience User Testing 96

Userpilot

DECEMBER 21, 2022

In this article, we will discuss product analytics, what metrics to track, what to avoid, and how to optimize them. Product analytics help you understand customers better, identify trends, and find friction points that block the customer journey. But how to do it right? Let’s dive in! What is Product Analytics?

Analytic Tools 95

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 95

Userpilot

FEBRUARY 9, 2023

What is product optimization? How should product managers go about optimizing their products? What are the best product optimization practices? TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals.

Product Research 89

Product Research User Testing Feedback Software Analytic Tools 89

Userpilot

JULY 15, 2022

The buyer’s journey is not a linear path and that leaves companies and marketers with an enormous attribution blind spot. Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. What is the dark funnel in SaaS? The Dark Iceberg.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Data Visualization 93

Userpilot

MAY 31, 2022

As a SaaS marketer, you are probably thinking of the conversion of a visitor into a paying customer. Paying and loyal customers are indeed the main goal for SaaS companies as it’s directly related to revenue. Google Analytics is one of the most powerful and cheapest tools to track micro-conversions.

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Customer Feedback 91

Userpilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI can greatly improve the customer experience. What is AI customer experience?

Analytic Tools 88

Analytic Tools Feedback Software Research Software Customer Experience 88

Userpilot

JUNE 6, 2023

We also look at various tools that can help you harness the power of analytics to drive your product growth. TL;DR Product data analytics is the process of collecting and analyzing product performance and behavioral data at all stages of the journey. Product data analytics and product management are inseparable.

Data Visualization 64

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 64

Userpilot

FEBRUARY 26, 2023

TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features. You can then identify your customers’ pain points and work on eliminating them.

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Data Visualization Analytic Tools Feedback Software Software Review 94

Userpilot

OCTOBER 1, 2022

How can you stop losing customers in your user funnel and start getting to convert them faster? User funnel optimization is the key to improving your conversion rate. In this article, we’ll be discussing top strategies to optimize your user funnel, as well as 3 tools to help you do a funnel analysis to boost retention.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience User Testing 91

Userpilot

SEPTEMBER 12, 2022

It’s aimed to understand how likely customers are to recommend your product to a friend/colleague on a scale of 1-10. The greater the score, the more satisfied your customers are and the more loyalty they feel towards your brand. Userpilot can help you create rNPS and tNPS surveys to measure customer loyalty code-free.

Feedback Software 94

Feedback Software Product Research Onboarding KPIs User Testing 94

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 84

Userpilot

JANUARY 18, 2023

TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. Simplifying the onboarding experience , personalizing the journey based on the JTBD, and optimizing in-app messaging can all boost your product-led growth rate. What is product-led growth?

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Marketing 94