Userpilot

MARCH 14, 2023

How do you boost your freemium conversion rate and accelerate your SaaS growth? This allows them to collect usage data and customer feedback to improve the product. A SaaS conversion rate normally ranges between 1% and 10%. For many companies, the ideal freemium conversion rate is around 2-5%. What is the freemium model?

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

APRIL 16, 2024

When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can even use trend analysis reports to identify common patterns in product usage.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Using feature heatmaps to get better insights into the feature usage.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Track feature usage to understand customer engagement. Analyze customer behavior using in-depth segmentation.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

FEBRUARY 25, 2024

By visualizing the conversion rate at each step, funnel analysis identifies where users drop off and highlights opportunities for improving the user experience and increasing conversions. It allows you to closely observe how different user segments interact with your product. Funnel analysis report showing drop-off rate in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 28, 2023

Your feature usage analytics are a gold mine for adoption insights. Analyze feature usage to see where adoption is low. Track feature usage for different segments and understand which drives value. Is there a feature relevant for a specific segment with a low user adoption rate? What is user adoption?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Data Visualization 98

Userpilot

FEBRUARY 4, 2023

Product analytics measures specific in-app actions, like feature usage. Meanwhile, growth analytics is more concerned with overall user behavior , such as average revenue, conversion rates, retention rates, and more. To perform growth analysis, start by segmenting your users with similar characteristics and jobs to be done.

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience User Testing 98

Userpilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? You’ll also learn the best ways and tools to perform behavioral segmentation. You’ll also learn the best ways and tools to perform behavioral segmentation. What is behavioral segmentation?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

DECEMBER 21, 2022

Key product metrics to track and optimize include Customer Acquisition Cost, Number of Active Users, Time to Value , Feature Usage Rate , Net Promoter Score , Customer Lifetime Value , Customer Retention Rate , Churn Rate, Customer Satisfaction Score, and Monthly Recurring Revenue. Feature Usage Rate.

Analytic Tools 98

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 98

Userpilot

NOVEMBER 3, 2022

Some key behavioral metrics include activation rate, adoption rate, retention rate, churn rate, monthly recurring revenue, and referral rate. The 4 ways to monitor user behavior include tracking feature usage, setting custom goals, using heatmaps, and collecting user feedback via microsurveys. Adoption rate.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Feedback 98

Userpilot

DECEMBER 11, 2022

You can measure different conversions, such as the Visitor-to-Signup Rate, Signup-to-PQL Rate, PQL-to-Customer Rate, and Signup-to-Customer Rate. Segmenting customers based on product usage and identifying usage trends. Running A/B tests to evaluate and optimize the conversion rate.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Different types of customer segmentation are: User attribute-based segmentation.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

APRIL 23, 2023

Conversion rate measures the percentage of users performing the desired action. The retention rate measures the percentage of paying users retained over a period. Product onboarding engagement rate measures the percentage of newly engaged users who actively complete the onboarding process.

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 97

Userpilot

DECEMBER 6, 2022

Product usage data plays a critical role in your organization’s growth. In this article, we’ll cover the product usage metrics you need to track, ways to capture this data, and make use of it. In this article, we’ll cover the product usage metrics you need to track, ways to capture this data, and make use of it.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Userpilot

AUGUST 5, 2023

Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Segment passive customers and offer them targeted offerings through in-app messages. They provide a high rating of 9 or 10 on the NPS survey. Analyzing the feature usage data, you can detect changes or trends over time.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

MARCH 9, 2022

What is product usage ? How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? This guide will help you get a basic understanding of different types of usage data and how you can use them to improve your product and user experience. What is product usage?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

APRIL 14, 2023

Best if they can be personalized for different user segments. Segmentation Segmentation allows you to group users with similar needs or preferences together so that you can personalize their product experiences to make them more relevant. G2 rating: 4.6

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JANUARY 12, 2023

The 4 principal ways to monitor user behavior in SaaS include tracking feature usage, custom behavior tracking with events, using heatmaps , and user funnel analytics. You can also measure the adoption rate of newly launched features and timely create modals to get users to discover them quickly if there’s a negative trend.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. However, the average customer retention rate by industry varies wildly. How do you measure customer retention rate?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

NOVEMBER 19, 2022

Curious how effective engagement through segmentation and personalization can contribute to your product growth ? By dividing your users into segments and then personalizing the experience for each group, you can create frictionless customer experiences. What is segmentation? User persona template.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. Create NPS surveys with Userpilot.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Userpilot

NOVEMBER 29, 2022

Formulas to measure customer churn rate. Customer churn rate is the ratio of the number of customers lost in a given timeframe to the number of customers present at the start of that timeframe, multiplied by 100. – Analyze customers by segment to understand what types of customers are prone to attrition.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

MARCH 27, 2023

TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Segment analysis focuses on common qualities shared by similar users. Feature usage tracking and heatmaps can help you identify the most valuable features. Let’s get right to it.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 98

Userpilot

SEPTEMBER 30, 2022

The product manager or data scientists use analytics tools to perform behavioral analysis and segment customers based on shared traits to perform an in-depth analysis. Product management analytics lead to improved retention and conversation rates, resulting in revenue growth. What is the churn rate, and how to decrease it?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

MARCH 29, 2023

feature usage), digital marketing data (e.g., social media engagement or email click-through rate), or feedback data (e.g., You should use the data to segment your users and analyze their behavior in more detail for actionable insights. Digital analytics relies on data from various digital sources. NPS scores or bug reports).

Data Visualization 98

Data Visualization Analytic Tools Embedded Analytics Feedback Software 98

Userpilot

MAY 3, 2023

Pendo allows you to segment your users so that you can personalize their onboarding, for example by their JTBDs. Customer segmentation With Pendo segmentation , you can group your users based on their needs and preferences to deliver personalized onboarding experiences. What criteria can you use to segment users in Pendo?

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

JULY 30, 2023

So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. You should put more focus on acquisition than retention when you’re launching new features /products or aiming to expand your customer base, or when the market share or churn rate is low.

Customer Experience 98

Customer Experience Customer Feedback User Testing Data Visualization 98

Userpilot

DECEMBER 31, 2022

Curious about how to turn RFM segmentation into a powerful marketing technique for understanding customer behavior and driving growth? In this article, we’ll explain what RFM segmentation is and how you can use it to improve your SaaS business results. We also added RFM segmentation examples. You came to the right place!

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 98

Userpilot

DECEMBER 12, 2022

Types of user engagement metrics to track using the engagement dashboard are but are not limited to: Product usage metrics: product onboarding engagement rate, product activation rate , time to value, user engagement score, product stickiness, etc. Product usage metrics. The shorter the better.

Data Visualization 98

Data Visualization Onboarding KPIs Dashboard User Testing 98

Userpilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software User Testing 93

Userpilot

DECEMBER 15, 2022

As a result, you can drive their engagement and improve adoption rates. To collect data on feature usage , tag the relevant UI elements. Heatmaps allow you to quickly identify which features are most popular with different user segments. Userpilot can help you track product usage and supplement the data with user feedback.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Product Research 98

Userpilot

APRIL 10, 2023

TL;DR A freemium strategy is based on a free plan that offers limited functionality or usage for unlimited time. Instead of offering only basic features or limited usage, a free trial gives access to the full product for a limited period. The main downsides are high support costs and low conversion rates of 5 %.

Feedback Software 97

Feedback Software Analytic Tools User Testing Strategy 97

Userpilot

JUNE 8, 2023

It encompasses a wealth of data like user actions, feature usage, and beyond. After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Tag features and custom events let you track feature usage and adoption progress.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Events 98

Userpilot

MAY 11, 2022

Are you aware that product user segmentation affects all stages of the user journey and the overall growth of a business? You can use product usage data to develop an effective marketing strategy, improve products, retain customers , as well as to accelerate customer adoption. Want to implement user segmentation to your SaaS?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

MAY 31, 2023

Experiment with different user journeys to see which ones increase retention rates. Product adoption is an important metric for businesses as it indicates the level of acceptance and usage of their offerings among the target market. Using feature tags to understand how users interact with your core features.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98