Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. Onboarding starts before users sign up for the product.

Onboarding KPIs 74

Onboarding KPIs Customer Experience User Testing User Friction 74

Userpilot

NOVEMBER 29, 2022

An ecosystem in SaaS is a group of related apps, 3rd party components, and content that seamlessly work together to solve user pain points. Ecosystems allow companies to better satisfy user needs and improve user experience. Common levers used to build ecosystems include user-generated templates, experts, and plug-ins.

Customer Experience 89

Customer Experience Technical Advisors User Friction Education 89

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. But it’s an absolutely critical step for any SaaS strategy. In this article, we’ll take a quick look over what a user persona is and how to create one.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Dashboard 83

Userpilot

OCTOBER 26, 2022

Actors , or user personas , are the people who can have an impact on your chances of achieving your goals. In SaaS, these are usually the users. Some teams also add user stories and experiments to the impact map. Some teams also add user stories and experiments to the impact map. User Journey Map Template.

Onboarding KPIs 92

Onboarding KPIs Customer Experience Product Research User Testing 92

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 99

Analytic Tools Research Software Feedback Software Customer Experience 99

Usersnap

SEPTEMBER 12, 2023

In this article, we’ll look at examples of lean pricing surveys, trends of SaaS companies’ pricing changes, and strategic insights from our special guest John Kotowski. Product monetization is the process of deriving revenue from the value you offer to your users. What is product monetization? The answer is almost always “it depends”.

Product Research 52

Product Research User Testing Research Software Feedback Software 52

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Closed-loop marketing can lower your customer acquisition cost, improve the user experience, increase conversion rates , and shorten the sales cycle. Get your user persona free template.

Analytic Tools 88

Analytic Tools Data Visualization Customer Experience Reporting Tools 88

Userpilot

MARCH 25, 2021

A focus on the user journey helps teams create more dedicated and personalized onboarding, increase product adoption, and drive product-led growth. That’s what user journey tools are for! As your product grows and matures, so will the need to provide more customized experiences for your users and each of their different use cases.

Customer Experience 98

Customer Experience User Testing Customer Feedback User Friction 98

Userpilot

FEBRUARY 3, 2021

In the mission to solve your users’ most significant pain points, a user journey template can be your greatest asset. Sure, user personas are helpful. But they don’t answer where the sources of friction are coming from as your users explore your product. What Is a User Journey?

Analytic Tools 96

Analytic Tools User Testing Customer Experience Research Software 96

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization Customer Feedback 91

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Ask users to rate from 1 to 5 how easy it is to use your product.

Product Research 78

Product Research Data Visualization Analytic Tools Feedback Software 78

Userpilot

NOVEMBER 19, 2022

By dividing your users into segments and then personalizing the experience for each group, you can create frictionless customer experiences. Personalization in SaaS is about delivering relevant experiences to relevant customer segments. – Help users stay engaged and experience the "Aha! . User persona template.

Feedback Software 92

Feedback Software User Testing Customer Experience Customer Feedback 92

Userpilot

FEBRUARY 21, 2022

What does a successful SaaS product launch look like? What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? A successful SaaS product launch campaign consists of three stages: the pre-launch stage, the launch stage, and the post-launch stage. The post-launch phase is all about user onboarding.

Research Software 91

Research Software Feedback Software Onboarding KPIs Product launches 91

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. 17 practical strategies for improving your user experience. Engagement: Ensure every interaction with your product or team solves user problems and leaves them happier.

Feedback Software 79

Feedback Software Research Software Customer Experience User Testing 79

Userpilot

JANUARY 14, 2023

Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems.

Customer Experience 95

Customer Experience Feedback Software Education Customer Feedback 95

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product. What is user experience?

Customer Experience 83

Customer Experience User Testing Analytic Tools Feedback Software 83

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. So we’ve classified the different alternative onboarding tools by a) user persona b) JTBD (Job-To-Be-Done – in other words, what you want to use the tool for). Look – why not just be honest?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? Effective SaaS marketing strategies can be hard to pull off if you don't know where to start, but I'm here to help. What is SaaS marketing? What are SaaS best practices? Not necessarily.

Feedback Software 107

Feedback Software User Testing Product Research Customer Experience 107

Userpilot

APRIL 7, 2023

What are the different types of B2B customer insights for SaaS businesses? Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. User persona example: Product Manager.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Research Software 85

Userpilot

AUGUST 6, 2023

Effective marketing automation enables teams to deliver personalized experiences for different user segments. Resource centers and chatbots are another way to provide automated guidance and support to users. Automatically triggered in-app surveys can be used to collect user feedback and track trends. Book the demo to see how!

Analytic Tools 84

Analytic Tools Feedback Software Research Software Data Visualization 84

Userpilot

NOVEMBER 22, 2022

Then, determine your user personas and their jobs to be done to make sure you’re creating customer training materials that help them achieve their objectives. Use tooltips to increase product adoption by contextually showing users new features. Step 2: Determine user personas and their JTBD. Sales team.

Education 88

Education User Testing Customer Feedback Customer Experience 88

Userpilot

NOVEMBER 28, 2022

So, having an interactive guide in your arsenal is a no-brainer because it helps to drive better user satisfaction while keeping costs low. The self-serve approach to customer service provides users with the guidance and resources they need to learn and use the product themselves. This article takes a deep look at interactive guides.

Feedback Software 91

Feedback Software Customer Experience Analytic Tools Embedded Analytics 91

Userpilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. Use email marketing campaigns to bring back inactive users. The process begins during onboarding and typically involves studying user behavior to identify improvement opportunities at every stage of their journey. But look no further!

Feedback Software 90

Feedback Software Analytic Tools Data Visualization Customer Feedback 90

Userpilot

JANUARY 5, 2021

A similar experience happens in many SaaS products. And it makes nearly a third of your users drop out before they have even started! Simply put: you are scaring your users away by showing them a blank dashboard and zero instructions after they sign up. So how do you make sure you don’t scare your users away?

Customer Experience 105

Customer Experience Data Visualization Dashboard Marketing 105

Userpilot

FEBRUARY 3, 2023

After completing your customer analysis, create user personas based on real customer traits. Buyer personas are great to turn to when planning your marketing campaigns or when you want to make product improvements. You can then build segments and create user personas. Creating user segments in Userpilot.

Analytic Tools 93

Analytic Tools User Testing Research Software Feedback Software 93

Userpilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. In this article, we’ll cover what contextual onboarding is, why it’s important for SaaS businesses, and how successful companies have implemented it by leveraging user onboarding software.

User Testing 72

User Testing Customer Experience Data Visualization Demo 72

Userpilot

MARCH 8, 2022

What is user analytics, and how can it help you drive product growth ? User analytics provides actionable insights into user behavior. With smart strategies and the right user analytics tools, you can leverage user analytics to improve SaaS metrics and unlock growth. What is user analytics in SaaS?

Analytic Tools 93

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 93

Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. We’re taking a look at The State of SaaS Onboarding , Mixpanel Product Benchmark Report, Satmetrix 2021 NPS Benchmarks, and Openview Benchmarks and Research. Best blogs for product managers.

Analytic Tools 91

Analytic Tools Data Visualization Research Software Feedback Software 91

Userpilot

JUNE 29, 2022

Product storytelling is a method of communicating the value of your product by focusing on the user’s problem rather than the product’s features. As part of the development process, product stories are derived from the user stories and product roadmaps created by the product manager. Product storytelling vs. user story.

Feedback Software 94

Feedback Software User Friction User Testing Customer Experience 94

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. Otherwise, it feels overwhelming and demotivating for users.

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience Data Visualization 94

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 93

Feedback Software Research Software Reporting Tools Onboarding KPIs 93

Userpilot

MARCH 22, 2021

Product Marketing Tools For User Analytics Product Marketing Tools For User Onboarding Product Marketing Tools For User Engagement Product Marketing Tools For User Retention Product Marketing Tools For Email Conclusion. Thus, product marketing is integral to the success of any SaaS product.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. Collect user feedback and see how well your product was received.

Product launches 83

Product launches User Testing Product Research ChatGPT 83

Userpilot

JANUARY 3, 2023

A marketing-qualified lead (MQL) is a potential customer who fits your buyer persona. You can also try creating user personas for ABM campaigns. User persona example. You can also develop microsurveys by using its wide range of microsurvey templates. What is a Marketing Qualified Lead (MQL)? Conclusion.

User Testing 93

User Testing Feedback Software Research Software Customer Experience 93

Userpilot

JANUARY 17, 2023

If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think. Where you need to determine the meaning of your customers’ success by creating user personas. Realization.

Feedback Software 90

Feedback Software Research Software Onboarding KPIs Customer Experience 90

Userpilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 96

User Testing Customer Experience Customer Feedback Analytic Tools 96