Userpilot

APRIL 30, 2024

Wondering what a marketing growth strategy is? From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. Next, map out customer journey stages and define corresponding metrics to track. If so, we’ve got you covered.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 96

Userpilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Userpilot is the best tool for predesigned and custom dashboard visualization.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Dashboard 83

Userpilot

DECEMBER 10, 2023

TL;DR Product-led growth (PLG) uses product usage as the main driver of customer acquisition and account expansion. However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. However, it requires a lot of effort that wouldn’t be justified for smaller clients. Product-led growth.

Analytic Tools 95

Analytic Tools Feedback Software Customer Experience Data Visualization 95

Userpilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? TL;DR CES measures the perceived effort customers exert when interacting with your product or teams. TL;DR CES measures the perceived effort customers exert when interacting with your product or teams.

Customer Experience 73

Customer Experience Product Research Customer Feedback Data Visualization 73

Userpilot

DECEMBER 3, 2022

What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Customer satisfaction metrics, such as CSAT, CES, and NPS, help you measure customer loyalty and satisfaction. Implementing the Voice of the Customer program to make customers feel heard.

Customer Satisfaction 95

Customer Satisfaction Customer Experience Onboarding KPIs Customer Feedback 95

Userpilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? You can then make more informed decisions to improve customer satisfaction and retain more customers. TL;DR Customer satisfaction measures how satisfied your customers are with your products.

Customer Satisfaction 87

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 87

Userpilot

JANUARY 8, 2024

What is a product adoption dashboard? What is a product adoption dashboard? Benefits of using a product adoption dashboard An adoption dashboard is a pivotal tool for businesses aiming to enhance their understanding of customer engagement and optimize product performance. Book a demo now to discuss your needs with our team.

Data Visualization 90

Data Visualization Onboarding KPIs Dashboard Analytic Tools 90

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. The RICE framework weighs the Reach of the features, their Impact , and Confidence level against the Effort needed to build them.

Framework 84

Framework Feedback Software Onboarding KPIs User Testing 84

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services. Smiley face customer satisfaction survey to gather user feedback using smiley faces to represent satisfaction levels.

Product Research 90

Product Research Feedback Software User Testing Customer Feedback 90

Userpilot

OCTOBER 3, 2023

Wondering what customer journey KPIs align with your business goals? Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This article will explore 15 essential customer journey KPIs that help you better understand your customers and make data-driven strategies.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

JULY 30, 2023

This game-changer can help you foster customer relationships, drive engagement, and boost business growth. TL;DR Customer segmentation in marketing automation involves grouping leads and customers based on shared characteristics to personalize marketing messages. Lead scoring-based segmentation. Behavioral segmentation.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Customer Experience 87

Userpilot

JUNE 25, 2023

TL;DR The customer satisfaction (CSAT) score is a metric that measures how customers feel about your product and how many satisfied customers you have across your total user pool. Measuring customer satisfaction comes down to dividing the number of happy customers by the total number of customers surveyed.

Customer Satisfaction 88

Customer Satisfaction Product Research Customer Feedback Customer Experience 88

Userpilot

DECEMBER 6, 2022

Most probably you already know how important it is for a brand to offer superior experiences, but how exactly can you measure customer experience? Something as abstract as customer experience cannot be measured directly. What is customer experience? Why should you measure customer experience?

Customer Experience 90

Customer Experience User Testing Customer Feedback Data Visualization 90

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Click here to read the blog.

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

Userpilot

MAY 27, 2024

Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Customer support. Let’s get started!

Data Visualization 68

Data Visualization Product Research User Testing Customer Experience 68

Userpilot

DECEMBER 15, 2022

How does tracking NPS give you the insight you need on how to better engage customers ? By asking customers how likely they are to recommend your product to others, you get an honest look at customer satisfaction. In this article, we’ll cover: What NPS is and why it’s important to track.

Feedback Software 87

Feedback Software Analytic Tools Research Software Data Visualization 87

Userpilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Customer Feedback 80

Customer Feedback User Testing Customer Satisfaction Customer Experience 80

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Uncover customer behavior and preferences.

Data Visualization 93

Data Visualization Customer Experience Analytic Tools Customer Feedback 93

Userpilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts. Lifetime value determines revenue potential from each customer.

Onboarding KPIs 77

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 77

The Product Coalition

MAY 8, 2023

Let’s talk about how CS teams drive value in logging customer feedback, product roadmapping, and closing the loop. Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Don’t forget to include your customer success team — they’re critical.

Feedback Software 129

Feedback Software User Testing Research Software Customer Feedback 129

Userpilot

JANUARY 31, 2023

Userpilot can help you track product launch success with in-app engagement tracking, customer segmentation , and real-time analytics. Userpilot can help you track product launch success with in-app engagement tracking, customer segmentation , and real-time analytics. What is a product launch? SaaS Product Launch Phases.

Onboarding KPIs 87

Onboarding KPIs Product launches Analytic Tools Feedback Software 87

Userpilot

MAY 16, 2023

How can customer experience analytics help you achieve product growth ? According to a research study by Zendesk, 52% of customers will defect to competitors after having a single bad experience. Therefore, meeting customer expectations with each experience with your product is crucial. What is customer experience analytics?

Analytic Tools 74

Analytic Tools Data Visualization Feedback Software Customer Experience 74

Userpilot

AUGUST 30, 2023

Wondering how to improve satisfaction by reducing your time to resolution for customer issues? Time to resolution is a critical customer service metric that can make or break your customer support’s reputation. Building a knowledge base to offer customer self-service and empower users with resources for common problems.

Customer Experience 84

Customer Experience Onboarding KPIs User Testing Customer Feedback 84

Userpilot

SEPTEMBER 13, 2022

Knowing how to measure customer satisfaction is the key to unlocking insights that improve user sentiment , boost customer retention, and speed up growth. In this article, we cover: Why you need to measure customer satisfaction. The key metrics involved in customer satisfaction. Let’s get started.

Customer Satisfaction 94

Customer Satisfaction Feedback Software Analytic Tools User Testing 94

Userpilot

JULY 13, 2023

The important metrics you should use to measure the growth of a company are: Customer acquisition cost (CAC) assesses the average cost to acquire new customers and evaluates the efficiency of sales and marketing efforts. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Onboarding KPIs 87

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 87

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? What’s the value of it? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics?

Data Visualization 97

Data Visualization Analytic Tools Customer Experience Feedback Software 97

Sachin Rekhi

JANUARY 26, 2020

After spending the last 8 years implementing OKRs at both large organizations like LinkedIn and small startups like Notejoy , I wanted to share what I've come to appreciate is required to develop an effective OKR program. An objective details what you hope to accomplish with a given initiative. Writing Effective OKRs. Quarterly OKRs.

Customer Experience 205

Customer Experience User Testing Customer Feedback Weak Development Team 205

Userpilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates. We got you covered!

Customer Satisfaction 86

Customer Satisfaction Product Research Feedback Software Research Software 86

Userpilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is end-user behavior monitoring? It also helps identify better ways to engage users. NPS survey in Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

JUNE 25, 2023

With the right customer experience insights, you can remove the barriers that have been stunting your product growth for ages. But how exactly do you leverage the goldmine of customer experience data to grow your SaaS? Watch over product analytics to track customer interactions and use in-app guidance to improve their experience.

Data Visualization 82

Data Visualization Customer Feedback Analytic Tools Customer Experience 82

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 93

Feedback Software Analytic Tools Data Visualization Research Software 93

Userpilot

NOVEMBER 28, 2022

Do you have a process in place to automate customer feedback collection? Automation is crucial for taking a customer-centric approach to product growth. Customer feedback automation is the process used to automate the user feedback collection so you can act on it. What is customer feedback automation?

User Testing 87

User Testing Feedback Software Customer Feedback Data Visualization 87

Userpilot

JUNE 12, 2023

Marketing surveys let you understand brand perception, analyze customer sentiment , and identify improvement areas. But what kind of surveys should you be sending, and how do you frame your questions to elicit the right answers from respondents? What are marketing surveys? What are marketing surveys?

Data Visualization 76

Data Visualization Product Research Research Software Analytic Tools 76

Userpilot

JUNE 30, 2022

For example, what is your customer retention rate this year compared to last year? You can use different metrics to measure different aspects of your business, such as marketing, customer success, and product management. What are some key success metrics you should track to gauge the health of your business?

Onboarding KPIs 87

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 87

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 91

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 91

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention. Let’s begin.

Product Research 92

Product Research Customer Satisfaction User Testing Customer Feedback 92

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty in SaaS? What is customer loyalty analytics?

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Customer Experience 93