Alchemer Mobile

AUGUST 1, 2025

Customer feedback is the backbone of customer-centric business. This blog breaks down the most common questions about customer feedback so you can build your feedback strategy with confidence and clarity. When we say customer feedback, we mean more than just customers in the traditional sense. Timeliness matters.

Customer Feedback

Lenny Rachitsky

NOVEMBER 24, 2024

Simplify security • Paragon —Ship every SaaS integration your customers want — Jen Abel is the co-founder of JJELLYFISH, where she and her team have worked with over 300 early-stage founders to learn how to sell, do early customer discovery, and set up a repeatable sales motion on the way to their first $1M ARR.

User Testing

Userpilot

NOVEMBER 27, 2024

Identify points of user frustration and friction Session replays allow you to see where users experience friction and diagnose the causes of their frustration. You can use the insights to optimize critical user flows and touchpoints like onboarding processes or signup forms.

Data Visualization

People-First Product Leadership

NOVEMBER 19, 2024

It’s great if customers are signing up for your free trial at rates exceeding expectations. Existing users: Retention, New account growth (free to paid), Increased adoption + engagement of revenue-generating features, Improved customer satisfaction via net promoter score, Activation of newly launched “a-ha” capabilities.

Product Research

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. The message feels careless, and the customer loses trust.

Data Visualization

Userpilot

NOVEMBER 7, 2024

An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. This both shortens the sales process and enhances the customer experience. Look for patterns in customer behavior, common questions, and recurring challenges.

Demo

The Product Manager Coach Blog

MARCH 4, 2025

Become the Go-To Expert on the User If stakeholders trust that your decisions are rooted in user needs, theyll be more likely to support your ideas. How to Do It: Regularly Share User Insights: Keep everyone aligned with the customers voice through research and feedback. Book a call today to get started!

Customer Feedback

Reveal

DECEMBER 23, 2024

Increased User Retention: Understanding user behavior allows you to personalize the user experience, keeping them engaged for longer. Users who feel like a product “understands” them are more likely to stick around and become loyal customers. Drive business growth through better decision-making.

Data Visualization

Userpilot

MARCH 9, 2025

What happens when you build a product or service around what you think potential customers want, only for them to buy something else? For starters, it shows you dont know your customers well enough. But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. The short answer: yes.

Research Software

BrainMates

JUNE 22, 2025

To sustain growth, products must outpace the competition by understanding customer segments deeply, moving swiftly in response to needs, and strategically innovating. You will also be able to identify closely related customer markets that you can expand into. This means investments in: Understanding customers better than anyone else.

User Testing

UX Planet

MARCH 3, 2025

7 Best Landing Page Design Practices to Boost Conversions Landing pages are vital for businesses aiming to convert visitors into customers or leads. The evidence leans toward continuous A/B testing and fast loading times (under 3 seconds on mobile) to enhance user experience and conversions. 5 by over 1,000 customers.

User Testing

Userpilot

APRIL 30, 2025

Of course, none of this will work if you dont have the customer reviews to back it up. When users encounter too many form fields, vague instructions, or irrelevant steps, they tend to bounce. I suggest you improve onboarding by reducing user friction in the signup process. Custom design templates.

Feedback Software

UX Planet

JUNE 9, 2025

Validate themes against user goals By cross-checking themes with personas and journey maps to check that they address the problem space, it helps you to avoid prematurely jumping to solutions. Keep focus on Users’ intent and goals always. When identifying patterns, best to ask, ‘ What is the user trying to accomplish here?’

Data Visualization

UX Planet

JUNE 19, 2025

They are not always the same as user goals. Example: To get more customers on the platform? For example, before train ticketing apps, people used to book tickets from ticket windows. Listen and understand their pain points and happy points. Listen and understand their pain points and happy points.

Research Software

Userpilot

OCTOBER 31, 2024

Different types of product feedback software When we say “product feedback tool,” we may mean various types of software: Survey tools : Tools designed to create and distribute surveys, collect feedback , and analyze responses to understand customer opinions and needs.

Feedback Software

Centercode

JULY 25, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. Qualitative Methods Interviews : Talk to 5 to 10 users in each segment. Observation sessions : Watch users complete tasks in their own environments.

User Testing

Userpilot

MAY 17, 2025

In this guide, Ill share those findings and show you how to use Userpilot to craft seamless, engaging mobile in-app experiences that keep users coming back. When I map that story, patterns jump out that help me understand user behavior better. Tie design, engineering, and marketing research to real user behavior.

Analytic Tools

Reveal

DECEMBER 30, 2024

Whether you’re building internal tools or customer-facing products, embedded business intelligence (BI) brings the power of data for all users. Introduction to Embedded Analytics Embedded analytics delivers real-time data insights directly within the applications your teams or customers use every day.

Data Visualization

Userpilot

MARCH 23, 2025

The competition for customer attention in app stores is intense , to say the least. million apps on Google Play for Android users to choose from and 2 million on the Apple App Store for iOS users, user engagement is being pulled in a million directions (literally). That’s where NPS and user sentiment come in.

Onboarding KPIs

Userpilot

MAY 27, 2025

Next, use a product analytics tool like Userpilot to tag these events, capture event data, and visualize how many users move or drop off between each stage. Build custom events you want to track in Userpilot. ” Now, suppose a large number of users create a project but never share it.

Analytic Tools

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

Feedback Software

Userpilot

APRIL 16, 2025

Here, we look at the best help desk software so you can choose the right fit and continue giving your customers the best experience. Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time.

Analytic Tools

Userpilot

MARCH 4, 2025

Now lets discuss in more detail how Userpilot features help product teams diagnose user friction and optimize user experiences. Custom dashboards: Custom dashboards help you gather crucial metricslike average session duration, recurring revenue, or funnel conversions all in one place.

Data Visualization

Userpilot

JULY 17, 2025

Every touchpoint pushes users toward actual product adoption. The different types of PLG email campaigns I deploy across the customer journey Every PLG email has one job: to meet users where they are in the lifecycle and help them make meaningful progress inside the product. ” which is a perfect pain point for the readers.

Customer Experience

Userpilot

MARCH 30, 2025

A successful mobile app must consistently transform fleeting interactions into lasting customer relationships. 4 Key steps to building a successful mobile app engagement strategy Building a successful user engagement strategy requires an in-depth understanding of your users and their goals with your product.

Analytic Tools

Userpilot

JULY 22, 2025

By collecting in-app feedback through surveys and watching session replays, you can understand the ‘why’ behind user actions and make more informed decisions to enhance the user journey from start to finish. Customer data in Salesforce. And it’s not just the user experience that suffers. Why is this a problem?

Onboarding KPIs

Userpilot

JANUARY 19, 2025

I couldnt see which feature the user interacted with, which guide they used, or what stage of the customer journey they were in. You will gather limited insights without the necessary context Session replay tools might show you what a user did click a button, scroll past a section, or abandon a task. Thats when it hit me.

Data Visualization

Userpilot

MARCH 21, 2025

Screen View Tracking helps pinpoint which screens drive engagement and where users drop off. Custom Event Tracking records key in-app events , such as button clicks and form submissions. These insights allow me to encourage users, improve retention, and make data-driven optimizations without relying on gut instinct.

Analytic Tools

Userpilot

MAY 30, 2025

Instead, choose actionable metrics that reflect your apps unique value, user behaviours , and business model. It could be very basic at first if a customer has never used a mobile growth platform before, maybe you want to validate your hypothesis on what your most popular feature is. Customer acquisition cost formula.

Onboarding KPIs

Userpilot

MARCH 30, 2025

Integrate product-led growth in your acquisition strategy I said earlier that you shouldnt rely on your product alone to attract mobile users. But it doesnt mean its not worth implementing product-led strategies to compel users to convert into paid customers and increase the reach of your app organically. Leverage video content.

Research Software

Centercode

JUNE 11, 2025

Delta is the next generation of beta testing, leveraging Centercode technology to automate time consuming tasks while increasing user engagement and test results. You uncovered valuable customer insights. This challenge came up often during a recent Customer Validation Brain Trust. Schedule a demo to talk with an expert.

User Testing

Userpilot

MAY 17, 2025

Understand your mobile users Before I even begin designing anything, my absolute first step is to conduct extensive user research. I want to know who my users are. And, I dont mean just knowing their age or location; I need to know what pain points theyre trying to solve with the app. Want to see how it works?

Research Software

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. It answers questions like: What do users think about a new feature?

Data Visualization

Userpilot

JULY 24, 2025

What’s your biggest challenge with customer retention emails? Understanding your main hurdle helps in crafting a better strategy for your customer retention emails. Driving engagement & opens Personalizing emails at scale Measuring the ROI of my emails How do you currently segment users for your customer retention emails?

Customer Experience

Userpilot

JUNE 30, 2025

But videos provide a more human way to guide and demonstrate how your app works, and drive customer retention. In this article, we’ll show you how to use video content in your product management strategy to help users learn at their own pace. Our inboxes can easily become flooded with text, from newsletters to promotions.

Onboarding KPIs

Userpilot

MAY 28, 2025

But when mobile onboarding flows are personalized to user needs, they tend to stick around. Suggesting next steps in complex user flows. Userpilot’s slideout builder allows you to design these helpful elements with customized messaging, appearance, and targeting. User feedback collection in Userpilot.

Analytic Tools

Userpilot

JANUARY 21, 2025

To diagnose and fix user frustration, you need product analytics that goes beyond surface-level metrics. In this article, I’ll show you how to identify those frustrated users and, more importantly, how to address them for product growth and customer retention. Are you overlooking user frustration?

Data Visualization