Mind the Product

JULY 14, 2020

Since this episode first aired, Nandini has stepped down from Sleeping Giants and has also launched Check My Ads , a brand safety consultancy. Brand reputation. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Moral ethics.

Feedback Software 102

Feedback Software Customer Experience Product Research Technical Review 102

Mind the Product

MAY 5, 2020

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Have you seen someone give a great talk? Suggest a guest to us here.

Product Research 125

Product Research Feedback Software Technical Review Entertainment 125

Mind the Product

FEBRUARY 13, 2019

Even if your brand is cool. Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Even if your brand is cool.

Product Research 164

Product Research Entertainment Customer Experience User Testing 164

Mind the Product

APRIL 7, 2020

A longtime consultant, author and teacher, we grabbed him for a chat focusing on some of the lessons contained in his fourth book, How to Lead in Product Management. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Quote of the Episode. Talk to us.

Feedback Software 161

Feedback Software Leadership Product Research Technical Review 161

Mind the Product

APRIL 28, 2020

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Have you seen someone give a great talk? Suggest a guest to us here.

Product Research 121

Product Research Feedback Software Technical Review Entertainment 121

Mind the Product

SEPTEMBER 24, 2019

Brand reputation. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Brand reputation. Moral ethics.

Product Research 111

Product Research Customer Experience Entertainment Consulting 111

Mind the Product

SEPTEMBER 24, 2019

Brand reputation. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Brand reputation. Moral ethics.

Product Research 99

Product Research Customer Experience Entertainment Consulting 99

Mind the Product

AUGUST 27, 2019

Understanding that, and the context our product exists within, let’s us let go of our ego, ignore how cool our brand is, and focus on whether we’re actually adding value to our customers’ lives or not. Even if your brand is cool. Even if your brand is cool. Quote of the Episode. Quote of the Episode.

Product Research 86

Product Research Entertainment User Testing Customer Experience 86

Mind the Product

MARCH 31, 2020

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Have you seen someone give a great talk? Suggest a guest to us here.

Customer Experience 121

Customer Experience Product Research Feedback Software Data Visualization 121

Mind the Product

AUGUST 20, 2019

Once you start thinking of users as “bad actors”, it makes you frame their intentions really negatively – and it makes you challenge the brand and design decisions you’re making to build for this [specific] case. The Product Experience is hosted by Lily Smith and Randy Silver.

Customer Experience 88

Customer Experience Product Research Entertainment User Testing 88

Mind the Product

JANUARY 30, 2019

Once you start thinking of users as “bad actors”, it makes you frame their intentions really negatively – and it makes you challenge the brand and design decisions you’re making to build for this [specific] case. Quote of the Episode. Quote of the Episode. Using metrics to drive product decisions. * Fur babies!

Product Research 80

Product Research B2C Technical Review Entertainment 80

The Accidental Product Manager

MARCH 6, 2023

Product managers are saying that in addition to marketing tactics like search-optimizing web pages and targeting users on social media, brands must also take the more elaborate steps of developing community among customers or an identity that consumers deem authentic. However, lately the bar has become a lot higher to be unique online.

User Testing 65

User Testing Product Management Product Manager Advertising 65

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Managing churn and customer retention , making sure that users stay with the brand as much as possible. But what strategies work? an engagement loop ).

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Mind the Product

MARCH 17, 2020

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Have you seen someone give a great talk? Suggest a guest to us here.

Product Research 36

Product Research Research Software Feedback Software Customer Experience 36

Intercom, Inc.

APRIL 5, 2018

Gina: Yeah, I was a consultant, but the role wasn’t really called PR. That helped so much because we were able to A/B test very early on, which is something a lot of smaller startups struggle with. Adam: What are some of those early A/B tests that stick with you most? Basically, we tested a lot of different variations.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Mind the Product

APRIL 14, 2020

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Have you seen someone give a great talk? Suggest a guest to us here.

Feedback Software 26

Feedback Software Product Research Technical Review Entertainment 26

Userzoom

DECEMBER 17, 2019

You can do this by sourcing third party data, or running a small test to prove the results. Other stakeholders are motivated by social proof , so you can demonstrate how other brands they look up to use these techniques. Harry Brignull, User Experience Consultant, brignull.com. Do one project really well.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

freshtrax

JULY 23, 2019

This means that you might want to change your tone of voice accordingly for your brand communication. Leisure and Entertainment. Mitsubishi UFJ Research and Consulting, 2018 ). Mitsubishi UFJ Research and Consulting, 20189 ). The population of Japan is about 126.8 million (3 times greater than California’s population).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

PMLesson's Ace the PM Interview

NOVEMBER 15, 2019

We talk to Katja Muradyan , an Exponent alumnus, on her journey to breaking into product management from a consulting background and her experiences building various products in Europe. Right after university, I worked as an IT consultant for big and small companies. Katja is currently PM at Google in Europe, working on Wear OS.

Analytic Tools 40

Analytic Tools Data Visualization Product Management Product Manager 40

Gainsight

FEBRUARY 2, 2024

In the past few years, Northpass has helped some of the world’s most innovative brands (Uber, Shopify, Airbnb, and The Economist) with developing their online learning centers. ” One-on-One Consulting Most customer training efforts begin as one-on-one consulting. However, one-on-one consulting has some downsides.

Education 52

Education User Testing Customer Experience Research Software 52

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Intercom, Inc.

MARCH 19, 2020

Coaches, not consultants. Dee: Have you guys ever come across a potential client that you’ve decided not to work with because you didn’t actually think that they could build a meaningful community around their brand? The other groups that I’ve been really impressed with are entertainers. Bailey: Yeah.

Customer Experience 37

Customer Experience User Testing Customer Feedback Research Software 37