Gainsight

NOVEMBER 11, 2018

One question that surfaced a number of times: as a company that’s branded around Customer Success, what is Gainsight doing to preserve Aptrinsic’s high velocity and orientation towards Product? The question behind the question is: “The Aptrinsic product, team, and message resonates with me. No, it’s not. Encourage startup mentality.

Development Team Review 45

Development Team Review Technical Review Software Review Customer Experience 45

The Product Coalition

NOVEMBER 7, 2019

The history of Slack, the most widely used workplace messaging app, is often referred to as a classic startup success story. Stewart Butterfield, the company’s CEO, saw the commercial potential in a new messaging application that would utilize bots and integrations with other tools frequently used in software development.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Gainsight

OCTOBER 5, 2020

” Recently, April sat with Ryan Toben, Senior Vice-President and General Manager for Gainsight in EMEA, and Mickey Alon, Gainsight’s Chief Technology Officer, to discuss product positioning, especially during an economic downturn. . It isn’t the same thing as messaging, which is a common misconception. .

Positioning 59

Positioning Analytic Tools Data Visualization Strategy 59

Gainsight

AUGUST 26, 2022

If you weren’t able to attend the product-specific sessions, you can access everything in our brand-new Pulse Library. Teams must constantly evaluate which features deliver value and ensure that they are delivering the right feature and message to the right customer at the right time to create those habits.

Feedback Software 52

Feedback Software Customer Experience Fractional CTO Customer Feedback 52

BrainMates

APRIL 30, 2018

The panellists were: Mark Cohen, CTO at Domain. Mark Cohen (CTO): The first thing is to understand who else is actively doing something in the space, and try and get your head around how they’re doing it. Mark Cohen (CTO): I’m gonna start crossing over into product land. Marie Kellett, former CPO eftpos.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

Product Talk

MAY 10, 2023

For many product teams , continuous discovery is a brand-new way of working. An admin might create a user on the web console and then that user logs in on the mobile app and then they send a message through to other members of their group. Teresa: Who are your typical customers? Who was deciding on that output?

Product Research 130

Product Research User Testing Feedback Software Research Software 130

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. And Digg is an iconic brand, really amazing products in its time.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Usersnap

SEPTEMBER 29, 2022

Since the product itself plays a much more critical role in revenue compared to customer service, sales, and branding. Establish a strong messaging to communicate with existing and potential customers. The metric helps identify the number of loyal customers likely to refer and recommend your brand to others. Perceptual Mapping.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Atomic Spin PM

JANUARY 20, 2019

A handwritten note in the mail elevates the message above the digital fray. Showing gratitude builds your brand. Finding someone’s address requires a different headspace from coming up with a sincere message of thanks, so segment the jobs. During difficult times, it’s easy to focus on what’s wrong.

Research Software 40

Research Software CTO Coach User Testing Naming 40

Business of Software Conference

MARCH 11, 2020

You know that was fun times and so by the time I sort of Drift to fast forward I was obsessed about some trends that were happening; one of them was messaging. Basically the fact that messaging from a technology standpoint I say hasn’t changed in my career. So I think in this phase you have to build a brand.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

svpg

SEPTEMBER 30, 2016

Hate mail started streaming in from everywhere - including emails directly to Bill Gates who would forward them on to the team with messages like "this is depressing MSFT's stock price. Enter Martina Lauchengco, a young product manager recently out of Stanford, whose job it was to help turn this around.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Business of Software Conference

FEBRUARY 16, 2021

And I think, part of that comes from, I think one of the best speakers you’ve had in the last couple years is April Dunford, and her talks about positioning and where she talks about positioning , it’s not as much about the brand and your name, right, it’s like, where you’re positioning yourself in the market.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Business of Software Conference

JUNE 20, 2019

And that was great because for 10 years maybe some of you can relate to this – How many times have you done this where you go to Twitter you search for your brand and you scroll and maybe you like… I’ve been doing this seriously four times a day for ten years. So some more time has passed and the team started getting the message.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

JULY 2, 2019

A very large taxi company, a very large sports brand, AirBnB as well as lots and lots of other businesses. Your work environment conveys a message about what you value, who you are, and where you are going. Actually the most significant part of our business is the B2B. She said space defines a culture. It was absolutely brilliant.

Weak Development Team 40

Weak Development Team Research Software User Testing Analytic Tools 40

Business of Software Conference

NOVEMBER 19, 2019

All of their data would run through our technology because at the other end of that there are brands and businesses that really wanted to understand what was happening on social media; what was happening around their brand, their industry, their market. We had one of our execs in our New York office.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Business of Software Conference

JUNE 27, 2019

Mikey Trafton, CTO, Alamo Drafthouse Cinemas. If there’s a public slack channel you know a message that says hey have you guys seen the user interface that Fred is working on it. There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. They don’t know what you want them to do.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58