Userpilot

OCTOBER 20, 2022

The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. It helps you track customer satisfaction and loyalty.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Alchemer Mobile

DECEMBER 22, 2020

COVID-19 dramatically impacted how we live, learn, work, socialize, shop, and entertain ourselves. Here are some of the top mobile customer trends from 2020 and what they mean for your brand. Customer expectations have never been higher. We see strong customer relationships built off of conversations, not transactions.

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Feedback Software User Testing Reporting Tools Data Visualization 245

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. They share insights applicable across the mobile landscape, as well as benchmarks specific to your industry.

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Data Visualization Entertainment Healthcare Webinar 246

Userpilot

NOVEMBER 17, 2022

And what can product managers do to build quality products that really delight users ? Apart from being great at satisfying big user needs, delightful products give users that little bit extra that exceeds their expectations. By adding delight to the product, you increase product stickiness and enhance customer satisfaction.

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User Testing Customer Experience Feedback Software Customer Feedback 84

Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

OCTOBER 11, 2022

Customer engagement loops can serve as extensions of your CS and marketing teams. Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. It follows the customer activity outlined above. And you know what that means—free customers without the extra CAC.

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Feedback Software Analytic Tools User Testing Customer Experience 77

The Product Coalition

FEBRUARY 21, 2023

Others would rather collaborate, opting for commercial partnerships to jumpstart new user acquisitions. Regardless of the model you choose, it’s still a good idea to determine whether the product’s value aligns with user sentiments. In doing so, you have the potential to expand your user base. Think user-centric optimization.

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User Testing Customer Experience Product Research Research Software 120

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. You can’t always get what you quant: Bringing numbers to life through user research.

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Customer Communications User Testing Research Software Technical Review 196

Userpilot

SEPTEMBER 1, 2021

SaaS product marketing is the strategies and tactics applied to software products and apps to create demand and drive the adoption and retention of said product by the end-user. best practices include: user-centered mindset, personalized messaging, continuous feedback loops, data-informed decisions. moment more quickly.

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Feedback Software Research Software User Testing Customer Feedback 85

Intercom, Inc.

APRIL 6, 2020

Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. It’s an honest and entertaining talk that anyone who manages people will benefit from. The key takeaway for me? The medium matters.

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Customer Feedback User Testing Entertainment Management 181

Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Sports Apps. Telco Apps. Working in Mobile Media in 2021.

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Feedback Software Research Software Technical Review User Testing 246

Business of Software Conference

DECEMBER 28, 2023

Search Amazon for customer reviews on industry-related products or books. At the end of the day, we all want to be entertained. One study tested how bottled water brands can use personality in their branding to improve consumer brand recognition and preference. How to Write Copy for Your Software Company 1.

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Software Review Research Software Feedback Software User Testing 59

Innovatemap

DECEMBER 20, 2023

From insights keeping us informed on product trends to friendly competition around the Village Table, here’s a list of a few favorites from our team. Fons Mans Tressa Janes, Brand Designer For anyone who appreciates the power of design, add Fons Mans to your list. Users can customize content to focus on their interests.

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Research Software Customer Feedback Entertainment User Testing 52

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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User Testing Research Software Product Research Customer Feedback 122

Mind the Product

MARCH 14, 2019

You’ve bugs to fix, marketing to fund, and a user feedback log as long as your arm. They could be the magic ingredient that binds your product together, and keeps your users loyal. Illustrations can Reduce User Frustration by Humanising Your Product. Illustrations can Increase Customer Satisfaction. Here’s why: 1.

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Customer Satisfaction User Testing Banking Customer Experience 170

Mixpanel

MARCH 11, 2024

But just because Benn tells me his writing isn’t “useful” in the ways that most content marketing strategies would hope for, that doesn’t mean it doesn’t offer business value alongside its obvious entertaining and edifying values. They helped us establish a brand, and brand matters.” I just loathed writing. .

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Data Visualization Leadership Entertainment Analytic Tools 52

Usersnap

APRIL 15, 2020

Roger Dooley , the author of Friction and Brainfluence , is an expert in behavioral science and customer experience. He joined the Feedback Tribe ‘s slack group yesterday for a round of Ask Me Anything. Q: Friction in the customer experience causes drop-offs, what are some ways to identify and measure friction?

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Feedback Software User Testing Customer Feedback Customer Experience 52

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

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Feedback Software Research Software User Testing Customer Experience 147

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. Product Intelligence is a response to these shifts—changes in how we interact with products, and how companies are competing to retain, delight, and engage customers. They lose customers. Which is really where it all starts….

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Data Visualization Reporting Tools Analytic Tools User Testing 140

Mind the Product

APRIL 21, 2020

You’re not working the same way, and your customers have different needs than they did a month ago. What are we learning from customers that we don’t have to worry about learning over and over again, versus what’s the part that can be disrupted at any moment? Customer Discovery. Customer Discovery.

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Product Research Customer Experience Feedback Software Research Software 164

The Product Coalition

MAY 3, 2022

Along with Youtube’s core mission, people go to Youtube for entertainment , to consume educational content , and to learn new things about various topics. if users like something they will be willing to pay for it. Number of videos watched (Per user and Overall topline numbers) ii. Average watch time per user?—?Letting

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Reporting Tools Product Management Product Manager Customer Feedback 130

Mind the Product

MARCH 31, 2020

How to make good user stories. Throughout the event, they’re making sure you can visit them digitally, and access their resources and insights, from wherever you are in the world. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. How to make good user stories. Sponsor us.

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Customer Experience Product Research Feedback Software Data Visualization 121

Mind the Product

JULY 14, 2020

Since this episode first aired, Nandini has stepped down from Sleeping Giants and has also launched Check My Ads , a brand safety consultancy. Brand reputation. Review us on your podcast app so that we can use your feedback to be better. Listen if you’d like to learn more about: * Acceptable use policies. Moral ethics.

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Feedback Software Customer Experience Product Research Technical Review 102

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Notable clients in our portfolio include Google, Netflix, Cisco, The United Nations World Food Programme (WFP), and other brands from around the world like from New York or San Francisco.

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Research Software Data Visualization User Testing Technical Review 65

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. A pivot doesn’t mean you need to completely revamp; it could just mean adding new features, rebranding, or attracting a new type of customer. Customers are unhappy. They’ve even won Oscars ….

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Data Visualization Research Software Analytic Tools Customer Experience 84

Intercom, Inc.

MARCH 12, 2020

What hasn’t changed is people’s innate desire to be treated as the valued customers they are while having their problem solved. There are now more ways than ever to help your customers solve their problems. Customers don’t mind knowing it’s automated, but they like it when the experience feels natural and personalized.

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Customer Experience User Testing Customer Feedback Feedback Software 164

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. This means that you might want to change your tone of voice accordingly for your brand communication. OECD, 2019 ).

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User Testing Data Visualization Customer Feedback Product Research 88

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? We, at UX studio , collected three methods that provide more insights than general AB testing. We also gathered some tips from around the web to help you implement testing UX copy into your user experience research processes like a pro. Think about UX copy as a conversation with your users.

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User Testing Product Research Testing UX 110

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

JANUARY 14, 2019

“How Brands Grow: What Marketers Don’t Know” by Byron Sharp. At its heart, How Brands Grow argues that customers are hyper-rational, unsentimental and willing to forget your product at a moment’s notice. . – Jarell Cardoza, Product Marketing Manager ( @jarcardoza ).

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Books Technical Review Marketing User Testing 150

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. It may sound obvious but emotionally-engaged customers are more likely to recommend, more likely to repurchase, and are less price sensitive.

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Data Visualization Reporting Tools Analytic Tools User Testing 128

The Product Coalition

APRIL 17, 2023

By facilitating the quick and efficient development of new content and data, this technology can potentially transform various industries, from entertainment to healthcare. It has the potential to transform industries like entertainment, art and design by opening up new avenues for human-machine cooperation.

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Generative AI Feedback Software Research Software User Testing 118

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

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Analytic Tools Data Visualization Customer Experience User Testing 223

Tyner Blain

NOVEMBER 1, 2023

Leading indicators are proxy variables which provide rapid feedback when economic measures are delayed. The theme of my talk was measure what matters and the feedback from attendees was positive. If you fix the problem, you could increase your user base dramatically. You only have enough budget to address one of them.

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Feedback Software Customer Feedback Customer Experience User Testing 64

Mind the Product

FEBRUARY 13, 2018

Integration into the Internet of Things: we took a brand of industrial ovens for canteens and restaurants online and made them part of the Internet of Things. Chefs are now able to keep better track of the food they prepare, update oven instructions, offer customers better food and reduce maintenance cost. Data as Insights.

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Data Visualization Product Research User Testing Reporting Tools 91

Mind the Product

MAY 9, 2017

Jenine Lurie is Founder and Lead Strategist at Disruptive Experience, a New York based design consultancy that applies unique user-centered design strategies to create intuitive and delightful experiences that connect people to products. If a user doesn’t need something, it shouldn’t be on their screen. Device Experiences.

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User Testing Development Customer Experience Product Research 100

The Accidental Product Manager

AUGUST 7, 2023

However, now that they are newly armed with these granular fan insights, artists’ product managers are beginning to tailor marketing messages, communicate with fans in more direct ways, and create new experiences for their die-hard followers. Cameo is another app where users can buy customized video greetings from celebrities.

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Product Management Product Manager Management Management 65