Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Alchemer Mobile

NOVEMBER 25, 2019

Getting your app up and running is only half the battle. How do you know what your customers need and want? You will learn: Why it is critical to be customer-centric and not problem-oriented. So, Apptentive is a company that is really focused on measuring customer experience and doing that through the sentiment of customers.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Business of Software Conference

DECEMBER 28, 2023

Software, to the average person, is pretty boring. How to Write Copy for Your Software Company 1. Search Amazon for customer reviews on industry-related products or books. At the end of the day, we all want to be entertained. Words are actually free. Now, getting them wrong is expensive. Write for ‘3 AM readers.’

Software Review 59

Software Review Research Software Feedback Software User Testing 59

Intercom, Inc.

DECEMBER 21, 2021

. “We have accelerated through many years of progress as if we’re living in a time-lapse” Business is increasingly conducted online, and customer communications are undergoing a massive transformation as customer expectations change. You can’t always get what you quant: Bringing numbers to life through user research.

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Customer Communications User Testing Research Software Technical Review 196

The Product Coalition

FEBRUARY 21, 2023

Others would rather collaborate, opting for commercial partnerships to jumpstart new user acquisitions. SaaS offers similar benefits, giving subscribers reliable access to continually updated services. Regardless of the model you choose, it’s still a good idea to determine whether the product’s value aligns with user sentiments.

User Testing 119

User Testing Customer Experience Product Research Research Software 119

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Notable clients in our portfolio include Google, Netflix, Cisco, The United Nations World Food Programme (WFP), and other brands from around the world like from New York or San Francisco.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Innovatemap

DECEMBER 20, 2023

From insights keeping us informed on product trends to friendly competition around the Village Table, here’s a list of a few favorites from our team. Fons Mans Tressa Janes, Brand Designer For anyone who appreciates the power of design, add Fons Mans to your list. Users can customize content to focus on their interests.

Research Software 52

Research Software Customer Feedback Entertainment User Testing 52

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. No other company was even willing to invest in the technology to support widespread instant streaming of licensed content. Platform pivot : this is when you change the method of delivering a product or service.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

Mind the Product

APRIL 21, 2020

You’re not working the same way, and your customers have different needs than they did a month ago. What are we learning from customers that we don’t have to worry about learning over and over again, versus what’s the part that can be disrupted at any moment? Customer Discovery. Remote Working. Sponsor us.

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Product Research Customer Experience Feedback Software Research Software 169

UX Studio: Product Management

JULY 14, 2021

UX studio is one of the global innovation design consulting firms focusing on UX design, research, and strategic consulting. We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users. His law, a.k.a.

Data Visualization 73

Data Visualization UX Research Software Feedback Software 73

UX Studio

OCTOBER 4, 2023

Despite its decades-long history, most of it is still in its infancy, but as technology is developing, AI will very soon have its own and well-deserved place at the table – if not already. Communicating information and demonstrating brand identity can affect the user experience a lot, so we have to pay a lot of attention to this.

Artificial Inteligence 72

Artificial Inteligence UX Research Software Data Visualization 72

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. It may sound obvious but emotionally-engaged customers are more likely to recommend, more likely to repurchase, and are less price sensitive.

Data Visualization 131

Data Visualization Reporting Tools Analytic Tools User Testing 131

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. Its digital commerce success stems from developing its own technology, THG Ingenuity. Or as he is frequently heard to say – “It only works if it all works”.

Analytic Tools 110

Analytic Tools Research Software Data Visualization Government 110

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? We, at UX studio , collected three methods that provide more insights than general AB testing. We also gathered some tips from around the web to help you implement testing UX copy into your user experience research processes like a pro. What are the limitations of A/B testing?

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User Testing Product Research Testing UX 110

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. This means that you might want to change your tone of voice accordingly for your brand communication. OECD, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

The Product Coalition

MAY 21, 2020

In a nutshell, product design encompasses the process of creating a product, from understanding the problem to creating a solution. Which mean your customers know what bad design looks like. Now, we can use it to describe both hardware and software design. Whoever created your favorite video streaming app?

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User Testing Research Software Data Visualization Feedback Software 78

Mind the Product

MAY 9, 2017

Jenine Lurie is Founder and Lead Strategist at Disruptive Experience, a New York based design consultancy that applies unique user-centered design strategies to create intuitive and delightful experiences that connect people to products. If a user doesn’t need something, it shouldn’t be on their screen. Device Experiences.

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User Testing Development Customer Experience Product Research 104

Antwak Blog

FEBRUARY 15, 2021

But it is equally important to do so as an individual for developing and strengthening your own brand identity and story. . The USP of these podcasts encompass simple language, practical insights and actionable strategies/tips already tried and tested. It’s a no-brainer to subscribe to it.

Data Visualization 52

Data Visualization Analytic Tools Marketing Research Software 52

Antwak Blog

FEBRUARY 15, 2021

But it is equally important to do so as an individual for developing and strengthening your own brand identity and story. . The USP of these podcasts encompass simple language, practical insights and actionable strategies/tips already tried and tested. It’s a no-brainer to subscribe to it.

Data Visualization 52

Data Visualization Analytic Tools Marketing Research Software 52

freshtrax

JUNE 20, 2022

In this article, we report on our interview with Brenda Milis, Adobe’s Principal of Consumer and Creative Insights, on the most recent global visual trends forecast. I’ve been working with “visuals” since I started my career, so I’m used to researching visuals and the use of icons in photo stock.

User Testing 52

User Testing Research Software Reporting Tools Feedback Software 52

Intercom, Inc.

AUGUST 22, 2019

Here are five quick takeaways: Content design is a young discipline , and the ways in which it’s practiced change so often that people are inventing new rules, tools and approaches all the time. Improv gave me those tools I needed to get along in daily life. Short on time? Improvisation and anticipation.

User Testing 209

User Testing Research Software Feedback Software Analytic Tools 209

Mind the Product

MARCH 17, 2020

Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. Has clicking that icon met the user intent of the feature?

Product Research 37

Product Research Research Software Feedback Software Customer Experience 37

DISQO

OCTOBER 27, 2014

Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. How is it that these companies, producing little more than bits of code displayed on a screen, can seemingly control users’ minds?

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

DISQO

OCTOBER 27, 2014

Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. How is it that these companies, producing little more than bits of code displayed on a screen, can seemingly control users’ minds?

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

User Testing 197

User Testing Reporting Tools Customer Experience Research Software 197

DISQO

OCTOBER 27, 2014

Try “Facebook addict” or “Twitter addict” or even “Pinterest addict” and you’ll soon get a slew of results from hooked users and observers deriding the narcotic-like properties of these web sites. How is it that these companies, producing little more than bits of code displayed on a screen, can seemingly control users’ minds?

User Testing 40

User Testing Customer Experience Feedback Software Customer Feedback 40

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 105

Research Software Feedback Software Customer Experience Customer Feedback 105

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Brands shifted focus to improving long-term retention. Almost all apps experienced significant change in their DAU due to COVID-19.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

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Data Visualization Research Software Reporting Tools Analytic Tools 78

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. What Is Customer Training?

Education 52

Education User Testing Customer Experience Research Software 52

freshtrax

JULY 31, 2023

At btrax, we conduct user interviews to visualize needs and guide service optimization by interviewing users in our North American target audience. What is the value of conducting user interviews that market research alone cannot reveal? Mana (Business Producer): This year, btrax conducted user research in the U.S.

User Testing 98

User Testing Product Research Customer Feedback Research Software 98

Indicative

OCTOBER 8, 2020

gamers’ weekly leisure time going to playing games as of 2018 — companies are sitting on treasure troves of insight. You need an analytics solution and data strategy that can help make that information useful. . Are you getting the most out of the insights that you’re collecting? For a gaming company, the users are gamers.

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Data Visualization Analytic Tools Research Software User Testing 145

Userpilot

FEBRUARY 14, 2021

What SaaS Growth strategies work best in 2021? So even if you have a household brand that goes back to the times before SaaS was cool (1997), marketing is a must. Obviously, as a SaaS business, you don’t want to waste money on outdoor advertising or ineffective display/ social media ads. In-app marketing.

Feedback Software 98

Feedback Software Research Software Customer Experience User Testing 98

Userpilot

AUGUST 30, 2023

With many customer acquisition channels available, how do you choose the right one? Read on to find the best acquisition channels for your SaaS and how to create winning customer acquisition strategies that drive growth. TL;DR Customer acquisition is the process of attracting and converting new customers into paying customers.

Research Software 59

Research Software Feedback Software Customer Experience Customer Feedback 59

Userpilot

SEPTEMBER 16, 2021

This is a testament to the level of engagement that you can get out of users who are enjoying what they do. Let's dive deeper into a few gamification strategies that can help you optimize the user experience ! Gamification incentivizes users to engage with your product by leveraging game-like mechanics. Brand loyalty.

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Research Software Feedback Software Onboarding KPIs Customer Experience 52