Branding Customer Satisfaction Inbound Knowledge Base 
Userpilot
APRIL 3, 2024
A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Why do you need a resource center?
Intercom, Inc.
DECEMBER 2, 2019
In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience. So where should you begin?
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Intercom, Inc.
OCTOBER 13, 2022
Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy. Thank you for joining us today.
Intercom, Inc.
SEPTEMBER 21, 2022
“With a messenger, you can gather crucial qualifying information to build rich customer profiles, target different content to different types of customers, and customize the messenger to suit your brand”. This is because they’re vastly superior for both customers and companies.
Userpilot
DECEMBER 19, 2022
Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance. Find your brand positioning. Brand identity is the first detail that you need to nail down. Narrow down your target audience.
Intercom, Inc.
NOVEMBER 30, 2021
Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. An integrated knowledge base and chatbots so you can empower your customers to self-serve and get instant answers.
Userpilot
FEBRUARY 4, 2022
This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Using high-quality articles to build your brand, increase exposure, and get people talking about your product is a prime path towards increasing SaaS sales.
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