Intercom, Inc.

APRIL 25, 2018

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Before this, we’d invested a lot of time in features like article suggestions.

Embedded Analytics 215

Embedded Analytics Feedback Software User Testing Customer Experience 215

The Product Coalition

JULY 3, 2018

Support Hero is an advanced knowledge base system for Saas apps. Support Hero is self-service knowledge base that helps companies educate their clients. Support Hero is perfect tool for any growing company that want to help their customers successfully use their product and educate them with a super simple knowledge base.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Userpilot

NOVEMBER 17, 2021

In the same year of its launch, Saravana closed on 5 inbound enterprise customers for BizTalk360. Over time, the company has built an extensive knowledge base that constantly attracts people looking for the solutions it offers. Anyone can sit down and build a product. A few things helped here. For instance, Kovai.co

Customer Experience 92

Customer Experience User Friction Enterprise Document 92

Intercom, Inc.

JULY 10, 2019

As a business grows, so does the number of inbound conversations they receive, often exceeding their real-time capacity to support. Increase self-service with Articles Pro – a multilingual knowledge base. As your business scales, automatically triaging inbound conversations is a key piece of the puzzle.

Branding 149

Branding Reporting Tools Inbound Customer Experience 149

Intercom, Inc.

AUGUST 10, 2018

Earlier this year we launched a brand new messenger for business with apps deeply integrated into the experience. It’s called Operator, and it performs tasks like inbound lead qualification and customer routing. These are the four big things that we think are brand new and really useful for you and your business.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Userpilot

FEBRUARY 4, 2022

This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing. Using high-quality articles to build your brand, increase exposure, and get people talking about your product is a prime path towards increasing SaaS sales.

Feedback Software 97

Feedback Software Research Software Reporting Tools Onboarding KPIs 97

Userpilot

FEBRUARY 13, 2024

However, the ones that get the job done have at least two to three of the following key features: Knowledge base portal : This is a digital library that provides comprehensive information on your product, including features, FAQs, use cases, and troubleshooting. Empower users and increase customer satisfaction.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Intercom, Inc.

OCTOBER 16, 2019

At this level, your customer acquisition strategy needs to primarily be an organic one, based on inbound marketing, such as creating quality content that educates the market and attracts prospects to your site. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads.

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Intercom, Inc.

AUGUST 25, 2021

Bringing our brand on the road. A company is more than the product it makes or the people who work there, it’s also the brand that people connect with. But a brand isn’t just your logo – it’s the connection you establish with your customers and prospective customers. “You It’s the only way to show your customers you care.”.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Intercom, Inc.

FEBRUARY 22, 2019

AI chatbots use your existing information and resources, like FAQs or knowledge bases , to answer questions and offer help. Finally, customer service chatbots can help you establish a consistent, on-brand experience for your customers. Now, 1 in 5 of all our inbound conversations are resolved by the bot!”

Artificial Inteligence 267

Artificial Inteligence Customer Experience Inbound Banking 267

Userpilot

MAY 1, 2024

Userguiding lets you customize checklist colors to match your brand palette and gamify it with celebratory animations, all this code-free. Whatfix’s interactive walkthroughs guide users as they navigate around the product, providing relevant knowledge when users need it and when they’re most receptive to receiving it.

Analytic Tools 59

Analytic Tools Research Software Feedback Software Reporting Tools 59

Intercom, Inc.

MAY 2, 2018

However, for most companies, “self-service” support means a static, monolithic knowledge base intended to deflect customers, hoping they find the answer for themselves. These knowledge bases offer an impersonal, out of date, deliberate dead end whose sole purpose is to keep support costs down.

Customer Experience 190

Customer Experience Inbound Messaging Article 190

Intercom, Inc.

JULY 6, 2021

Additionally, returning customers are more likely to purchase from you if their initial experience with your brand – including your support – was positive, which further boosts support ROI. For example, a Customer Champion in India could post on local job boards, lending more credibility to a brand not yet well known in India.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Intercom, Inc.

AUGUST 18, 2020

In the face of the massive change the support landscape is currently experiencing, the one constant is that many companies are receiving rising numbers of inbound customer requests. Specify who can start a conversation from the Messenger to prioritize and manage your inbound support volume during busy times.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. They’re creating great inbound marketers, with the understanding that it will make them more successful customers. These are just the tools, however.

Education 52

Education User Testing Customer Experience Research Software 52

Usersnap

JANUARY 20, 2023

Companies can use a knowledge base to help customers access answers to typical client questions. They work as a way to communicate your brand’s identity publicly and provide customer support on sites such as Facebook, Twitter, YouTube, LinkedIn, Instagram, and Pinterest. Live chat with a built-in knowledge base.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Business of Software Conference

MAY 21, 2020

And all of these have brand recognition. There’s inbound hiring and there’s outbound hiring. Inbound hiring is when the candidate comes to you. So, if you put up a job post on LinkedIn then that’s a form of inbound hiring as these candidates need to proactively apply to be considered for the job.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Pragmatic Marketing

OCTOBER 11, 2019

So let's talk a little bit about how we go from features top feature speak to product story or a brand story. You know, we have our inbound conference every year, which was where we launch the majority of we were to do a lot of launches. You guys just did inbound like in the last couple of weeks. This was a big role!

Product launches 70

Product launches Research Software User Testing Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

So let's talk a little bit about how we go from features top feature speak to product story or a brand story. You know, we have our inbound conference every year, which was where we launch the majority of we were to do a lot of launches. You guys just did inbound like in the last couple of weeks. This was a big role!

Product launches 70

Product launches Research Software User Testing Product Research 70

Userpilot

MAY 26, 2021

User segmentation capabilities let you break down your audience based on how and why they use your service, to tailor the communication they receive from your in-app. Customer engagement software allows you to create automated engagements across the user journey – on brand, and without coding. Customer engagement automations.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JULY 24, 2023

Any inbound marketing campaign needs to start by attracting potential customers that align with the target audience of SaaS businesses — often through traffic from search engines or social media. What are the different components of SaaS marketing? Source: Asana. Asana’s unicorn is the most famous example of this tactic.

Analytic Tools 74

Analytic Tools Feedback Software Data Visualization Marketing 74