Alchemer Mobile

FEBRUARY 21, 2025

Surveys, combined with open text analysis, however, hold immense potential for uncovering deeper customer insights from customer feedback. In this post we explore how to effectively incorporate open text analysis into your CX survey strategy to unlock those deeper customer insights.

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113

Userpilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. You’ll consistently generate quality feedback and see how to act on them to improve the user experience. This, in turn, will motivate users to stay with your brand, driving long-term loyalty and retention.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Feedback 98

Userpilot

JUNE 25, 2023

Collecting user feedback is a key element of any product growth strategy. TL;DR The customer satisfaction (CSAT) score is a metric that measures how customers feel about your product and how many satisfied customers you have across your total user pool. How to measure customer satisfaction?

Customer Satisfaction 98

Customer Satisfaction Product Research Customer Experience Customer Feedback 98

Alchemer Mobile

MARCH 8, 2022

Simply put: Customer engagement refers to the relationship and interactions customers have with a brand across all touchpoints and steps along the customer journey. Strong customer engagement means customers interact with the brand in more meaningful ways, further building loyalty. Increased sales.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

UX Planet

MARCH 29, 2025

Written by MaryMoore If youre new to UX design and havent considered strategy yet, now is the time to start. Youre probably thinking, Ill figure it out as I go along, or, Do I really need a strategy? What Exactly is UX Strategy? On the other hand, UX strategy delves into the rationale behind decisions.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

Alchemer Mobile

DECEMBER 21, 2022

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Dedicated customers , who are the backbone of your customer base.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

DECEMBER 28, 2021

Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Dedicated customers , who are the backbone of your customer base.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Userpilot

JUNE 28, 2023

Customers are the lifeblood of any business, and asking good feedback questions is critical to gauging their thoughts about your product or service and its perceived strengths and weaknesses. When used correctly, customer feedback can shape your growth strategy, help you detect issues, improve your brand image, and increase customer loyalty.

User Testing 98

User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Userpilot

JULY 9, 2024

What is a customer experience management strategy? We also share best practices for product teams seeking to optimize their strategies and enhance customer engagement throughout their journey with the product. Implement tactics to enhance customer experiences at various touchpoints. Why is it important?

Customer Experience 111

Customer Experience User Testing Research Software Data Visualization 111

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. This applies to product development, marketing strategies, and customer service enhancements.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

Userpilot

APRIL 10, 2024

The longer you can retain your customers, the more revenue you make and save from not having to find new ones. This article will walk you through what customer retention management is and provide you with some top customer retention tactics and strategies. How to calculate customer retention rate?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

UX Planet

DECEMBER 6, 2024

To do this, we will analyze effective strategies and refer to some key successful studies. Are you thinking of implementing AI into your UX strategies? Automation is also streamlining many routine design tasks, allowing designers to prototype and analyze user research muchfaster. If so, read on!

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

The Product Coalition

JUNE 26, 2023

Many have a well-defined AI strategy and have made considerable progress. However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. It can automate customer interactions using natural language, increasing issue resolution and reducing time spent.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

UX Planet

FEBRUARY 5, 2025

Transforming Rumi Cosmetiques: A Success Story in eCommerce Conversion and User Experience In the bustling, competitive world of eCommerce, standing out is crucial, but converting those eye-catching moments into actual sales is the real magic. Enter Rumi Cosmetiques , a brand that aced the eCommerce game by doing precisely this.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. Strategy and leadership.

Data Visualization 219

Data Visualization Reporting Tools Customer Experience Customer Feedback 219

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 95

Analytic Tools Research Software Onboarding KPIs Data Visualization 95

Alchemer Mobile

MAY 31, 2022

Understanding and acting on emotion and sentiment are key to any customer experience strategy. When you invest time and energy into understanding your customers on an emotional and individual level, you gain a competitive advantage that is unique to your business and marketplace. Customer Satisfaction (CSAT).

Product Research 243

Product Research User Testing Customer Experience Customer Feedback 243

UX Planet

MAY 29, 2024

Examples from IKEA and Netflix on how IA improves user experience and serves as a business strategy. it consists of 3 core pillars, users, context, and content. Brand positioning: it reinforces its positioning as a a brand that helps customers achieve their desired aesthetic and functionality in every area of their room.

Information 98

Information Branding Positioning Research Software 98

Userpilot

AUGUST 28, 2023

Wondering how to create a consistent brand experience to make a lasting impression of familiarity and trust? In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image.

Branding 98

Branding Customer Experience Feedback Software Data Visualization 98

Userpilot

AUGUST 23, 2023

TL;DR Customer experience design optimizes interactions between a brand and its customers to foster satisfaction and loyalty. CX design focuses on all interactions on the whole customer journey. UX design focuses on user interactions with a product or feature.

Customer Experience 96

Customer Experience User Testing Customer Feedback Feedback Software 96

UX Planet

DECEMBER 25, 2024

Dont get me wrong; some brands get it and appreciate the behavioural impact of UX and how it can influence meaningful conversion. UX debt is the hidden cost that builds up when UX issues are ignored, leading to poor customer satisfaction, higher development costs, and eventually a loss insales.

UX 105

UX Customer Experience Feedback Software User Testing 105

Userpilot

JULY 22, 2024

By understanding its nuances and implementing effective management strategies, you can turn negative experiences into positive outcomes, boosting customer engagement and loyalty. Today’s post will outline actionable strategies to manage and leverage negative word of mouth for growth. Decreased customer satisfaction.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Userpilot

DECEMBER 18, 2024

It’s the same issue if you lack a survey strategy. It uses a functional and dysfunctional question to measure how users value a certain feature. This simple yet effective model makes feature prioritization easier based on user preferences. User satisfaction : Measured through surveys or ratings.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

OCTOBER 20, 2024

To help you get started, we’ve compiled 11 powerful gamification examples to improve your user onboarding process. Onboarding gamification is a strategy that uses game design elements, like points, badges, or progress bars, to motivate users to take action during the onboarding process. What is onboarding gamification?

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

JUNE 17, 2024

Learning how to create a product-led growth strategy can transform your business. Let’s explore what a product-led growth strategy and its benefits are, and look at different strategies any SaaS can create and implement. Marketing-led growth focuses on expanding brand awareness and generating leads through content and ads.

Analytic Tools 103

Analytic Tools User Testing Onboarding KPIs Customer Experience 103

Intercom, Inc.

MARCH 16, 2021

The typical support “strategy” is to let common issues roll in for your support team to address. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. Learn the latest strategies for your most personal, efficient support team yet.

Data Visualization 202

Data Visualization User Friction Onboarding KPIs Outbound 202

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Put simply, app downloads are great but insufficient.

Analytic Tools 64

Analytic Tools Feedback Software Download Onboarding KPIs 64

Roman Pichler

JANUARY 8, 2019

While this approach works, I wastes the opportunity to innovate and create more value for the users and business. Wouldn’t it be great to make the product better, improve the user experience and add brand-new features? Otherwise you risk implementing an unvalidated and potentially incorrect strategy.

Product Research 225

Product Research Customer Experience User Testing Analytic Tools 225

Userpilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. TL;DR Customer retention is the ability to keep your customers actively using their products.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Customer Feedback 111

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 223

Reporting Tools Technical Review Data Visualization Research Software 223

Mind the Product

AUGUST 1, 2019

On the flip side, the study found that customer satisfaction drops drastically when those same buyers have to learn too many features. Competitive intelligence is useful, but it shouldn’t guide your product strategy. These measures point to which features are working now and help form longer-term rollout strategy.

Reporting Tools 190

Reporting Tools Data Visualization Customer Experience Product Research 190

Userpilot

AUGUST 8, 2024

Crafting a winning product strategy is crucial for SaaS success, and finding the right product strategy example can provide all the inspiration you need. This article provides concrete examples of different product strategies employed by SaaS companies. There are 11 main product strategy examples in SaaS today.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Userpilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? We also look at: What a UX design strategy is Why it’s important Its core principles and elements A practical example of a company with well-established UX strategies Let’s dive right in! The strategy should also have information about the UX team, processes, and guidelines.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

FEBRUARY 22, 2024

TL;DR Customer communication encompasses all interactions between a business and its customers, while customer communication strategy is what you’ll use to improve these interactions amongst new and existing customers. Improve customer communication by training your customer service team.

Customer Communications 105

Customer Communications Feedback Software Analytic Tools Customer Experience 105

Userpilot

JULY 10, 2024

The confusion makes sense, too, since the two concepts are similar, with both aiming to build customer loyalty. Customer engagement focuses on active interactions between customers and your brand, while customer experience looks at the overall feelings a customer has throughout their entire journey.

Customer Experience 110

Customer Experience User Testing Customer Feedback Data Visualization 110

Userpilot

AUGUST 28, 2023

Then, you need to develop a consistent and personal brand voice across all channels to connect with and delight customers. Next, take advantage of in-app data, surveys, and social media to collect user data and act on the insights to deliver personalized and timely experiences.

Analytic Tools 98

Analytic Tools Research Software Customer Communications Data Visualization 98

Userpilot

SEPTEMBER 16, 2024

What product marketing strategies can you use to increase your chances of success? To answer this, let’s explore: What a market development strategy is. A step-by-step process to build a viable market development strategy. Slack localized its product for international markets, boosting its global user base.

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105