Customer Support is being turned upside down. Here’s what you need to do about it.
Intercom, Inc.
JUNE 23, 2020
Future facing businesses are investing in much better customer experiences, moving beyond traditional support tools that are built around deflection as the solution to scale. Customers know these old technologies cannot provide fast, efficient resolutions, and they know that better, more modern tools exist. Easy to access, easy to use.
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