Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. We’re excited to share five brand-new product announcements with you today. And finally, a new tooltips feature – our first ever customer-initiated message type.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Intercom, Inc.

SEPTEMBER 7, 2022

Include a basic message, embed an explainer video, or connect your Tooltip to the rest of Intercom – empowering you to share relevant Articles, kick off a Product Tour, prompt a survey, and more. There may be times where you need to reach out to an individual user directly with an important request or message.

Data Visualization 118

Data Visualization Embedded Analytics Customer Experience Product Research 118

Intercom, Inc.

AUGUST 18, 2020

Keep tabs on key metrics by downloading or subscribing to the reports that matter to you. Use them in the following ways: Take new users on an introductory tour of your app with custom screens that match the look and feel of your brand. Improve your outbound messages with new message versioning.

Data Visualization 197

Data Visualization Article User Testing Customer Feedback 197

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

MARCH 2, 2018

I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. Just set up a recurring automatic message to all your new signups (using a tool like Intercom , naturally ) with a link to your registration page. I wore many hats.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Intercom, Inc.

DECEMBER 20, 2018

Maybe it’s your sales strategy or your product, but often it’s the first experience the user has with your brand. Sujan: Mailshake is an outbound sales tool. It’s the marketing and the brand. The brand might not always be the words on your website. Isolate that x-factor – and then maximize it. Sujan: Absolutely.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Userpilot

APRIL 7, 2024

Track relevant milestones in a customer journey that reflect desirable user behavior, like downloading a Chrome extension, and then monitor how many users behave in that manner. Sprout Social's social listening feature scours the millions of social media posts made every day to gauge your brand perception among your customer base.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Usersnap

JANUARY 20, 2023

It is an interactive conversation between a real person and a customer, who can ask questions, access product downloads, or learn about new features. CRM tools are made up of several elements, including forms for collecting feedback, an email hub, and/or instant messaging platforms.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Userpilot

NOVEMBER 6, 2020

It is perfect for quick video tutorials (in the free plan, you’re allowed to record up to 5 minutes and up to 100 videos – but it totally makes sense to upgrade to the higher plan for $10 per month to have unlimited videos and extra features such as CTAs, custom branding, video drawing tools, and engagement insights.). Loom doesn’t.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75