Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. Spendesk thinks about building its company in three stages: startup, growth, and scale. How to creatively market a new category.

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Feedback Software Marketing User Testing Finance 162

The Product Coalition

FEBRUARY 3, 2022

in the 80s, cars didn’t have cupholders, so when they were added, they added brand new, unanticipated value to customers. The type of MVP right for your product greatly depends on your particular product vision, needs, budget, and confidence level in assumptions you have. learn feedback loop. Delighters: Cupholders * ?—?in

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User Testing Product Research Product Marketing Customer Experience 140

DISQO

MAY 22, 2019

Begin with an aspirational vision and work backwards. Before experimenting, frame the aspirational vision for your underlying assumption — what does the best possible form of success look like? Crafting a Vision is Product Management. Recommended resources: Google’s constant product shutdowns are damaging its brand.

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User Testing Product Research Data Visualization Feedback Software 40

DISQO

MAY 22, 2019

Begin with an aspirational vision and work backwards. Before experimenting, frame the aspirational vision for your underlying assumption — what does the best possible form of success look like? Crafting a Vision is Product Management. Recommended resources: Google’s constant product shutdowns are damaging its brand.

User Testing 40

User Testing Product Research Data Visualization Feedback Software 40

DISQO

FEBRUARY 27, 2015

When “The Lean Startup” author, Eric Ries, realized the value of validated learning, the easiest way for him to get in front of prospective customers was by building an initial version of his product, launching it, and evaluating the feedback. Limit brand exposure and legal risk. appeared first on Feedback Loop.

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Customer Experience Product Research User Testing Software Review 40

DISQO

FEBRUARY 27, 2015

When “The Lean Startup” author, Eric Ries, realized the value of validated learning, the easiest way for him to get in front of prospective customers was by building an initial version of his product, launching it, and evaluating the feedback. Limit brand exposure and legal risk. appeared first on Feedback Loop.

Customer Experience 40

Customer Experience Product Research User Testing Software Review 40

The Product Coalition

OCTOBER 4, 2019

The developer refused, sticking to his original vision. Start by defining your Minimum Viable Customer who you can use as a focus group to start the feedback loop. Her partner, Sunny Balwani, was famously quick to fire people who came to her stating problems with the technology, branding them non-believers.

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DISQO

JUNE 5, 2018

We’re at a point where we have the brand strength and credibility to really invest in and build a relationship with our customers,” says Charles Battle, Senior Director of Product Management at LendingTree. By combining a strong company vision with Alpha’s technology, they’re streamlining and accelerating the transformation.

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User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JUNE 5, 2018

We’re at a point where we have the brand strength and credibility to really invest in and build a relationship with our customers,” says Charles Battle, Senior Director of Product Management at LendingTree. By combining a strong company vision with Alpha’s technology, they’re streamlining and accelerating the transformation.

User Testing 40

User Testing Customer Feedback Product Research Data Visualization 40

DISQO

JANUARY 8, 2018

One of the nation’s oldest and most cherished brands has a familiar story about reinventing itself for the digital world, but with a twist. In March 2015, Northwestern Mutual acquired LearnVest, a fast-growing New York-based startup with a personal finance tracking suite. The problem though is that it wasn’t cohesive,” he says. “It

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User Testing Technical Review Customer Experience Research Software 40

DISQO

JANUARY 8, 2018

One of the nation’s oldest and most cherished brands has a familiar story about reinventing itself for the digital world, but with a twist. In March 2015, Northwestern Mutual acquired LearnVest, a fast-growing New York-based startup with a personal finance tracking suite. The problem though is that it wasn’t cohesive,” he says. “It

User Testing 40

User Testing Technical Review Customer Experience Research Software 40

BrainMates

APRIL 30, 2018

So I’d look at, without mentioning big brands, but I’d look at some of the big brand offerings as a starting point. Early businesses can unravel very quickly when they don’t have that vision clearly articulated, or everyone’s not on the same page on that vision. Jen Marshall: Okay.

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Fractional CTO User Testing Product Research Research Software 40

The Product Coalition

MAY 25, 2018

Subscribe to Age of Product’s Brand-New Youtube Channel Now available on the Age of Product Youtube channel : Hands-on Agile Webinar #1 on product discovery anti-patterns. So you start on the left side with a vision that results in a strategy, and you come up with hypotheses, you run experiments to validate or falsify your hypothesis.

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Webinar Agile Product Research Customer Experience 60

Intercom, Inc.

OCTOBER 17, 2019

For once, the big debate isn’t about the brand of Post-Its or Sharpies. And there’s been so much energy over the years, and you can blame or credit whoever you want: lean startup, lean UX, all these movements, outputs. And startups die unless they ship. It’s not personas versus Jobs-to-be-Done. Des: Inputs to what?

Feedback Software 119

Feedback Software Onboarding KPIs Product Research User Testing 119

Intercom, Inc.

SEPTEMBER 6, 2018

Once upon a time there was a group of founders who ran a small startup. But that same resolution is terrible for startups, or companies of any size for that matter. Up until now, I’ve been avoiding using the word “vision.” Vision, on the other hand, is just a snapshot. So, how does this translate to our world?

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Customer Feedback Construction User Testing Customer Experience 151

Intercom, Inc.

JANUARY 20, 2022

Not too long ago, when Intercom turned 10 , we dedicated an entire episode to speed , or why startups should always strive to keep momentum as they scale. I think both myself and you, Paul, at the very least, and I’d argue all 300 folks in R&D would all agree, speed is a huge ingredient of a successful startup.

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Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

OCTOBER 29, 2020

And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work. Our best customers at the time were Silicon Valley startups, and the reason they were the best was that the dollar was significantly out-performing the euro. Karen: That’s a good value prop.

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Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

FEBRUARY 11, 2021

In the race for market share, startups try to close the gaps on the incumbent companies, while these try to build new, differentiator features. Des: My first question for Paul is: whenever startups talk about innovation, it’s almost the expected thing they’re doing. Do you think most startups have that grasp?

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Feedback Software Reporting Tools User Testing Differentiation 129