Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Attention Insight — an AI tool for heatmap analysis — encountered a roadblock with user activation during its free trial, where only 47% of users completed a heat map analysis. But it doesn’t have to be that way.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

OCTOBER 28, 2024

For example, let’s say your team is developing new project management software for small- to medium-sized businesses. This means using the welcome survey discussed above to learn what users expect from your brand. …and tailored in-app tutorials to introduce core features. Asana’s in-app onboarding flow.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

MARCH 9, 2025

The solution seems obvious: improve your customer research process. This article will walk you through what customer research really is, from choosing your research methodology to recruiting participants, analyzing feedback , and beyond. What is customer research in SaaS?

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

MARCH 17, 2025

Looking for the best tools for interactive user guides for your company? There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. In this post, Ill explain which interactive user guide software is the best fit for your company and needs.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

APRIL 16, 2025

Help center software allows you to juggle feature rollouts, bug fixes, and user onboarding without keeping up with endless tickets. By using in-app support solutions for quicker issue resolution, you can maintain smooth experiences without sacrificing precious hours. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Usersnap

NOVEMBER 18, 2024

For B2B SaaS companies with at least monthly releases, keeping users informed and engaged is no small feat—and I’ve been there. Users clearly preferred in-app content, where they could immediately try new features instead of digging through blog posts or newsletters. Why Choose These Tools? Let’s dive in! Usersnap 2.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JULY 12, 2025

Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? The tools you use determine the depth of your behavioral segmentation capabilities. You have the goals, now get the tool that makes it easy. Basic analytics (e.g.,

Analytic Tools 72

Analytic Tools Data Visualization Feedback Software Research Software 72

UX Planet

DECEMBER 6, 2024

How can you balance functionality with aesthetics, ensuring your app is both intuitive and visually appealing? Lets discuss why educational app design is essential and what practices you can follow to deliver a smooth experience to your students. How do you create an experience that captivates users and enhances their learning journey?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MAY 17, 2025

Everyone enjoys using mobile apps in their native language. In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Why invest in a mobile app localization strategy?

Analytic Tools 66

Analytic Tools Feedback Software Research Software Data Visualization 66

Userpilot

APRIL 30, 2025

Your app experience makes or breaks user loyalty: the slightest improvement can boost retention and revenue. In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. How can Userpilot help you improve the mobile app experience?

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Arkenea

FEBRUARY 23, 2025

But, it’s usually challenging to assess what’s the right way to go about it – how much of iteration should be that from user feedback versus founder’s vision for the product? And, how do you also tell the difference between what feedback to incorporate? Want to get your app development project off the ground?

User Testing 98

User Testing Feedback Software Customer Feedback Research Software 98

Userpilot

MAY 17, 2025

Mobile apps are evolving fast, but whats changing even faster is what users expect from them. They want apps that understand them, personalize their journey, and grow with their needs. At Userpilot, we help teams meet those expectations with better onboarding, in-app guidance, and personalized engagement.

Analytic Tools 90

Analytic Tools Feedback Software Data Visualization Artificial Inteligence 90

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

UX Planet

MAY 25, 2025

In the bustling world of eCommerce, UX design isnt just a buzzword; its a strategic tool that can make or break your businesss success. Imagine it as a journey your potential customers embark on, starting from the moment they become aware of your brand to the final step of making a purchase. So, what exactly is a conversion funnel ?

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Userpilot

MAY 30, 2025

Tracking mobile app performance metrics can feel daunting. One look at your mobile app analytics dashboard, and you just want to shut your eyes and scream in frustration. You aim to extract meaningful insights to improve app performance and user engagement. Then, select 3-5 mobile app performance metrics tied directly to it.

Onboarding KPIs 89

Onboarding KPIs Feedback Software Analytic Tools Research Software 89

Userpilot

MAY 17, 2025

Many product teams dont truly understand their app user journey. No surprise, then, that most apps lose 77% of their daily active users within just three days of installation. To help, I broke down real apps step-by-step to uncover what works (and what doesnt) at every stage of the journey, from first discovery to long-term loyalty.

Analytic Tools 66

Analytic Tools Research Software Feedback Software Data Visualization 66

UX Planet

FEBRUARY 6, 2025

The routine nature of digital banking, including boring interface design, complex language, confusing navigation, hidden fees and formal attitude, can feel tedious and uninspiring, further reducing the desire for meaningful interactions with financial brands. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

JUNE 20, 2025

Looking for a good user onboarding tool and wondering if Product Fruits is the best option for your SaaS company? In this post, we’ll examine which Product Fruits competitor is the better digital adoption platform for your needs. In-app announcements. NPS surveys and feedback widgets. What is Product Fruits?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. This stark statistic underscores a simple truth: a solid mobile app engagement strategy is essential for your app’s success. Put simply, app downloads are great but insufficient.

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Centercode

JUNE 11, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Platform Overview Managed Services Compare Plans What's New?

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

UX Planet

JUNE 1, 2025

According to the Nielsen Norman Group, quantitative data can identify where users encounter problems, but it often fails to explain why those problems occur Nielsen Norman Group,2023. Additional statistics reinforce this argument: 74% of SaaS companies consider their product the primary driver of growth OpenView, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

DECEMBER 31, 2024

Youre constantly juggling tickets, FAQs, and feedback, all while trying to provide a frictionless experience. An in-app resource center is crucial to delivering a top-notch self-serve experience. Also, you can use it to drive customer success and build loyalty through on-demand in-app support. Grouping headers in Userpilot.

Embedded Analytics 52

Embedded Analytics Analytic Tools Data Visualization Feedback Software 52

UX Planet

APRIL 19, 2025

What Ive learned is that each group sees design differently. So how do we juggle all these expectations and still keep users happy, while gathering meaningful feedback from other teammembers? I created a simple framework to gather feedback and approvals from the team, and it helped me align better with eachrole.

User Testing 76

User Testing Customer Feedback Product Research Data Visualization 76

Usersnap

DECEMBER 20, 2024

Imagine release notes that are more than text enhanced with screenshots , videos , and enhanced by feedback tools like Usersnap. It needs to speak directly to their pain and instantly point to your solution. Group updates by typenew features, bug fixes, or improvementsso users can quickly find what matters to them.

Data Visualization 52

Data Visualization Feedback Software User Testing Customer Feedback 52

Userpilot

MAY 30, 2025

Chargezoom , a B2B invoicing platform, struggled to keep up with its ever-increasing customer base. To solve this, Chargezooms team leveraged Userpilots in-app engagement features to not only increase the efficiency of their process but to reduce churn by half while still growing the customer base. Knowledge base.

Feedback Software 66

Feedback Software Analytic Tools Onboarding KPIs User Testing 66

Userpilot

JULY 10, 2025

They are highly contextual to in-app actions. Behavioral emails are personalized messages sent to users based on their activity on a company’s website, app, or third-party platforms like social media. These emails don’t require any knowledge of users’ in-app behavior. We use their first name.

Analytic Tools 59

Analytic Tools Data Visualization Embedded Analytics Feedback Software 59

UX Planet

JUNE 30, 2025

Overall, banks that deployed AI at scale in 2024 reported significant improvements in digital channel usage and customer feedback. These examples illustrate the global trend: AI is enabling higher engagement on digital platforms and scaling up customer support without sacrificing quality. At the same time, a J.D.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Gainsight

APRIL 11, 2025

Most companies adopting customer community solutions are aware of the key features needed to get started. Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? How will product feedback be managed? Let’s dive in.

Customer Feedback 59

Customer Feedback Customer Experience User Testing Feedback Software 59

Userpilot

JUNE 29, 2025

Throughout my career as a product manager, I’ve seen too many promising mobile apps fail; oftentimes not because they lacked great features, but because the user experience fell short. What can you evaluate in a mobile app usability testing session? Accessibility: Can people with disabilities use the app effectively?

User Testing 66

User Testing Product Research Data Visualization Analytic Tools 66

UX Planet

OCTOBER 22, 2024

One of the questions a Designer invariably hears during an interview process, particularly when showcasing a case study, pertains to the duration of the solutioning endeavor they have just showcased. The first substantial software project I was involved in, was a multi-year endeavor that was already in motion when I joined the team.

Research Software 52

Research Software Analytic Tools Feedback Software Technical Review 52

Userpilot

DECEMBER 30, 2024

While the product adoption platform offers decent user onboarding and engagement features, it lacks advanced analytics capabilities and is quite expensive. Overview of Chameleon Chameleon is a no-code user onboarding platform that lets SaaS teams create in-app experiences to engage and retain users.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Sachin Rekhi

JANUARY 11, 2025

Martin's core thesis is that an effective strategy requires a coordinated and integrated set of five choices: a winning aspiration, where to play, how to win, core capabilities, and management systems. Consumer segment - What groups of consumers will you target? Take, for example, the Bounty paper towel brand.

User Testing 78

User Testing Systems Review Customer Experience Research Software 78

Arkenea

JUNE 27, 2025

Key Takeaways Healthcare SaaS market is expected to increase due to the adoption of technology such as AI, API connections, vertical SaaS, DaaS, PaaS, edge computing, and more. Beta testing is an essential part of developing your healthcare SaaS product and helps you receive valuable feedback from users.

Research Software 52

Research Software Feedback Software Analytic Tools Healthcare 52

Gainsight

JULY 1, 2025

Peer-to-Peer Solutions: 70–80% is a sign your community is very self-sufficient Thread Depth: ~3–5 replies per post indicates healthy, useful conversations. At Salesforce, we compared two cohorts: one group that actively engaged in the Trailblazer Community, and one that didn’t. (I You don’t need to overcomplicate the math.

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Userpilot

JUNE 30, 2025

At times, even a great in-app onboarding flow isn’t enough. You’ll also learn how to build your full sequence using user onboarding software like Userpilot, so you can turn more signups into engaged, paying customers. I always make sure the onboarding email complements the in-app experience. I’ve been there.

Onboarding KPIs 71

Onboarding KPIs User Testing Customer Experience Customer Feedback 71

Mind the Product

NOVEMBER 10, 2017

By definition, a cohort is a group of people who have a common characteristic during a period of time. In the world of cohort analysis for digital products, a cohort is a group of users who have performed a common action or set of actions during a specific timeframe on your website or app. Test Your Hypothesis.

Analytic Tools 263

Analytic Tools Research Software Feedback Software User Testing 263

Userpilot

APRIL 8, 2025

Gathering mobile customer feedback shouldnt just be a checkbox item. As a product manager, I believe its a critical step to understanding whos really using your app, whats tripping them up, which features are making a difference, and how many users might opt for your paid plans.

Customer Feedback 76

Customer Feedback User Testing Feedback Software Customer Experience 76