Gainsight

DECEMBER 18, 2024

Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate. This level of personalization will not only enhance customer satisfaction but also solidify bonds between customers and brands, paving the way for a more engaged and successful customer journey.

Reporting Tools

Centercode

JUNE 24, 2025

Why Centercode Works for Support Teams Centercode helps support teams prepare ahead of launch by using beta feedback to build knowledge bases, write help articles, and reduce incoming tickets on day one. Consistency makes routing faster and keeps issues from getting stuck. Learn how support teams can benefit from Centercode here.

User Testing

Modus Create

MAY 20, 2025

For us at Modus, the quality of response is critical to maintaining our brand and customer trust. His technical contributions helped to shape Atlassians public knowledge base, and his deep expertise in JIRA scaling and governance continues to influence best practices across the industry.

Analytic Tools

Userpilot

JUNE 20, 2025

Integrated knowledge base. Advanced user segmentation: Segment users based on user attributes, in-app engagement data, NPS scores, feedback responses, etc., The center can host a knowledge base, video tutorials, in-app guidance materials, etc. Supports the creation of a help center suite and a knowledge base.

Analytic Tools

Userpilot

MARCH 5, 2025

Customers who actively connect with your brand are more likely to stay loyal, spend more, and become advocates. Customization options: Can you tailor the platform to match your brand identity and specific needs? Customization options Adobe lets you tailor content to your brand style and customer needs.

Analytic Tools

Userpilot

MAY 30, 2025

Knowledge base. Userpilot also lets you customize your resource center to fit your brands aesthetics. Build a custom in-app knowledge base to provide easy access to resources like help docs, tutorials, FAQs, videos, or access chat support, all without leaving your app. Resource center.

Feedback Software

Gainsight

APRIL 11, 2025

Tools like community forums, knowledge base articles, and gamification are all great, but how do you build a community thats more than the sum of its parts? Personal brand-building opportunities. Most companies adopting customer community solutions are aware of the key features needed to get started.

Customer Feedback

Userpilot

JUNE 30, 2025

Key takeaway Most users don’t like their inboxes flooded with emails from brands. Most brands send emails about how to use the product, but very few show how you’ve benefited from them. The copy here is catchy, clear, and playful, which can amuse users and build brand affinity. Grammarly onboarding email template.

User Testing

UX Planet

JUNE 30, 2025

Source: The Financial Brand / MMA Banks around the world rolled out AI-powered personalization features in 2024. in recent times, as banks provide more useful tools like searchable knowledge bases and intelligent chatbots. A survey by Zendesk noted that self-service adoption in financial services has grown 5.4×

Data Visualization

Userpilot

DECEMBER 30, 2024

With it, you can easily connect your knowledge base, developer documentation, and other resources to a search bar within your product. Creating on-brand in-app flows, announcements, surveys, and more with Userpilot is easier, too. Also, you can aggregate all your existing support resources into a comprehensive knowledge base.

Analytic Tools

Arkenea

AUGUST 10, 2025

Chatbots equipped with medical knowledge bases can answer common patient questions, provide medication reminders, and guide patients through self-care protocols. Advanced natural language processing can structure these dictations into standardized clinical formats automatically.

Healthcare

Userpilot

JUNE 29, 2025

Extra support links: The bottom section offered more help (tutorials, blog, knowledge base ) without distracting me from the main CTA. unlimited recording length, custom branding, CTA buttons), helping me understand the difference from the free plan. What can be improved? set project timeline).

Onboarding KPIs

Userpilot

JUNE 30, 2025

If they haven’t taken action, the same email can include a quick video , a link to the knowledge base , or even a CTA to schedule a live session with customer support. You’ll get pre-built templates for every key step in the onboarding flow, each fully customizable to accommodate your brand colors, logo, and copy.

Onboarding KPIs

Userpilot

MAY 25, 2022

Applying knowledge base structure best practices can help users get answers faster in a self-service world. An effective knowledge base will: streamline the onboarding process. This article outlines the best practices for creating an ideal knowledge base structure. What is a SaaS knowledge base?

Analytic Tools

Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. The five steps to knowledge base creation include: Identify areas where users need help.

Feedback Software

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? An in-app knowledge base enables you to take advantage of the self-serve support model for effective customer service delivery. There are numerous knowledge base tools in the market.

Analytic Tools

Userpilot

MARCH 3, 2022

Looking for SaaS knowledge base examples? In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. What is a SaaS knowledge base?

Analytic Tools

Userpilot

MAY 24, 2022

Which is best for self-service support : chatbots vs knowledge bases? This is where chatbots and knowledge bases come into play as two of the most effective self-service solutions. Knowledge bases can be of two types: website documentation help center or in-app resource center. Let’s get started.

Feedback Software

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. TL; DR A knowledge base helps your customers access product guides and find answers to their various queries about your product.

Feedback Software

Intercom, Inc.

JULY 10, 2019

Increase self-service with Articles Pro – a multilingual knowledge base. Using Articles Pro , you can build a multilingual knowledge base to provide self-service support that’s available 24/7 in 38 languages without having to hire a single extra rep. We think we’ve found a better way.

Branding

Userpilot

NOVEMBER 30, 2022

Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base ! What is a customer service knowledge base?

Feedback Software

Alchemer Mobile

NOVEMBER 10, 2022

mParticle is the customer data platform for brands leading the CX revolution. We think we’re pretty great – and so do many leading enterprise brands such as CNN, WeatherBug , FanDuel , Capital One, JetBlue, Dunkin’, Zillow, Norwegian Cruise Lines, Safeway, Alaska Airlines, and more. Mobile in-app feedback tools & solutions.

Feedback Software

Intercom, Inc.

DECEMBER 2, 2019

In a similar vein, 70% of end users say they feel more loyal to companies that provide support in their native language; there’s also massive upside to doing so if you consider another survey which found that 67% of customers are willing to switch brands due to a poor customer experience.

Customer Experience

Intercom, Inc.

NOVEMBER 30, 2021

An integrated knowledge base and chatbots so you can empower your customers to self-serve and get instant answers. Intercom is an all-in-one Customer Communications Platform that empowers you to build better customer relationships through personalized, messenger-based experiences across the entire customer journey. Team Inbox.

Technical Review

Intercom, Inc.

APRIL 26, 2022

Since the pandemic, consumer habits have really changed – shoppers have migrated online en masse, their expectations are higher than ever, and brand loyalty is harder to maintain. For example, 65% of social media users expect brands to respond on those channels, in the same way they would if they inquired on your website.

Customer Experience

Intercom, Inc.

MARCH 2, 2018

It really is our “knowledge base” Look beyond FAQs. ” Want to learn more about how to build your brand and sell more products in a non-spammy way? When we’re creating other materials like webinars and help videos, we refer back to our docs time and time again to check how we defined things in the first place.

Customer Experience

Intercom, Inc.

FEBRUARY 22, 2019

AI chatbots use your existing information and resources, like FAQs or knowledge bases , to answer questions and offer help. Finally, customer service chatbots can help you establish a consistent, on-brand experience for your customers. These may be questions like “how do I add more users?” or “what is your pricing?”.

Customer Experience

Intercom, Inc.

MAY 16, 2018

Similarly, when we launched our new knowledge base product in December 2016, it became clear that product and marketing were not aligned on what the product was, let alone how we should take it to market. Raechel: “Why does our own knowledge base, powered by our new product, live at docs.intercom. com then?”.

Product Marketing

Intercom, Inc.

APRIL 25, 2018

Powered by our knowledge base product , it suggested articles to people after they typed a message. It worked well, but we started to ask ourselves: what if we could get people to check out the knowledge base before typing a message? Before this, we’d invested a lot of time in features like article suggestions.

Embedded Analytics

Userpilot

JANUARY 12, 2023

After-hours support also sets you apart from competitors, allows you to reach global markets, and helps you build a positive brand reputation. To provide after-hours support, start by building a self-service knowledge base. Establish a strong brand reputation. Userpilot’s in-app knowledge base. Case studies.

Embedded Analytics

Intercom, Inc.

AUGUST 25, 2021

Bringing our brand on the road. A company is more than the product it makes or the people who work there, it’s also the brand that people connect with. But a brand isn’t just your logo – it’s the connection you establish with your customers and prospective customers. “You It’s the only way to show your customers you care.”.

Customer Experience

Intercom, Inc.

JULY 6, 2021

Additionally, returning customers are more likely to purchase from you if their initial experience with your brand – including your support – was positive, which further boosts support ROI. For example, a Customer Champion in India could post on local job boards, lending more credibility to a brand not yet well known in India.

Customer Experience

Userpilot

APRIL 3, 2024

With Userpilot, you can also personalize knowledge base content based on user segments , ensuring that each resource the user interacts with is relevant. You can also have extensive customization for resource centers, including brand-matching icons, colors, personalized text, and emojis with Userpilot.

Feedback Software

Userpilot

APRIL 21, 2023

Start by adding different help modules for different user segments , add various content formats, and then customize the styling to match your brand. When talking about in-app resource centers, terms such as knowledge bases or help centers, can be used interchangeably. Customize knowledge base styling in Userpilot.

Feedback Software

Intercom, Inc.

JUNE 19, 2018

54% of consumers will try a new brand for a better service experience. In fact, research firm Northridge Group found that 54% of consumers will try a new brand for a better service experience. Articles recommends what content to write next based on customer searches.

User Testing

Intercom, Inc.

OCTOBER 1, 2022

Customer self-service takes a variety of forms, including but not limited to: help centers or knowledge bases, customer portals, FAQ or glossary pages, mobile apps, AI-powered chat and messaging services, or customer communities. Plus, they build trust by demonstrating the breadth of a brand’s knowledge to its customers and prospects.

Data Visualization

Userpilot

JULY 20, 2023

TL;DR A customer self-service portal is a platform where customers can find information and solutions about your product through a knowledge base , AI chatbot , or using an automated task management platform. HelpJuice for businesses who need a knowledge base tool with a complete set of features right up front.

Embedded Analytics