Intercom, Inc.

DECEMBER 21, 2021

It has become clear that the trends that were first evident as the COVID-19 pandemic swept the world are here to stay. The Ultimate Customer Support Tech Stack for 2022. Niamh O’Connor , Brand Editor. Revealing our refreshed brand: How (and why) we’ve updated our look. Here’s to thriving, not just surviving!

Customer Communications 196

Customer Communications User Testing Research Software Technical Review 196

PMLesson's Ace the PM Interview

MAY 19, 2020

Product Marketing is a very new role in the industry - it sits at the intersection of product and marketing but the function influences several areas of the organization including design, sales, support, and engineering. Product Marketing is one of the most collaborative roles within an organization.

Product Marketing 52

Product Marketing User Testing Marketing Technical Review 52

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. Assess product strategy and adjust if necessary.

Weak Development Team 267

Weak Development Team Product Management Product Manager User Testing 267

Mixpanel

SEPTEMBER 21, 2023

Kevin Xu is an engineer-turned-product manager with experience at big tech companies like Google and Stripe. Read on for our conversation with Xu about finding product-market fit when you’re the ideal user, growing a following vs. growing an app, and what the future of social media looks like. Let’s talk about growth.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Intercom, Inc.

JANUARY 14, 2019

Fittingly, the team’s selections crossed a range of publish dates, subjects and structures; from 1970’s era technical guidance on improving one’s own writing, to the latest and best thinking from the team at Google Ventures on how to make more time for what’s meaningful in your life. Jarell Cardoza, Product Marketing Manager ( @jarcardoza ).

Books 150

Books Technical Review Marketing User Testing 150

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. Product Marketing Tools Overview.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Mixpanel

APRIL 18, 2024

And other technical gotchas… We have to be ready with answers for any questions that our customer success, support, solution engineers, sales, and post-sales teams might get. That way you have enough time to spot trends and get an idea of whether your hypotheses were right or need to be modified. For example: What is the feature?

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Google Trends & Search Volume Data Use Google Trends to track the popularity of specific keywords over time.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

SEPTEMBER 4, 2023

Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. The goal is to meet and exceed customer expectations at every stage, from initial brand awareness to advocacy and loyalty. Tactics include content marketing, SEO, social media, and advertising.

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

Roman Pichler

NOVEMBER 12, 2019

A Tale of Two Products. I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. But this didn’t seem to matter much as everybody was in great spirits and had high hopes for the new product.

Weak Development Team 191

Weak Development Team Customer Experience Technical Review Product Research 191

Roman Pichler

NOVEMBER 12, 2019

A Tale of Two Products. I once worked with a telco company that was developing a brand-new commercial product. Product management and development were located at separate sites in different countries. But this didn’t seem to matter much as everybody was in great spirits and had high hopes for the new product.

Weak Development Team 191

Weak Development Team Customer Experience Technical Review Product Research 191

Userpilot

APRIL 25, 2024

Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers. Exploratory research is one of the initial steps in the marketing research process.

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

JULY 11, 2023

Bernard Marr’s customer experience trends. Jonathan McKay’s talk on how big tech brands offer amazing customer service. Best customer experience videos in user onboarding If you work in customer success and product marketing, learning about user onboarding is an essential part of your job. Keeping it real.

Customer Experience 97

Customer Experience Customer Feedback Feedback Software User Testing 97

The Product Coalition

JULY 8, 2019

An insight into Product Marketing roles, responsibilities and KPIs after interviewing dozens of Product Marketing Managers. Everyone is hiring Product Marketing Managers (“PMMs”) and there is a great demand for expertise in this space, so read on for a strategic and tactical definition of “What is Product Marketing?”.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

People-First Product Leadership

MARCH 4, 2024

I feel limited in my growth as there is not upward opportunity as a Senior Product Manager. How would you approach working with new team members in a different country, specifically to grow empathy and connection, due to cultural differences? The principles of identifying and forming your own product community remain the same.

User Testing 59

User Testing Feedback Software Technical Review Product Research 59

Userpilot

JUNE 20, 2023

First, you need to clearly define the product goals, the problems it solves, and its alignment with the organization’s business goals. Next, it’s time for market research which focuses on industry trends , assessment of the competitive landscape, and evaluation of the financial viability of the solution. How do you go about it?

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

Userpilot

FEBRUARY 28, 2023

They tell you how attached your users are to the brand and would recommend it to their friends/colleagues. Customer experience feedback focuses on user interactions with your product. Product Market Fit (PMF) surveys help teams evaluate product viability. That’s how you achieve product-market fit.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

MAY 8, 2023

This article will go over 10 different challenges across product, sales, and general business to help SaaS businesses identify (then overcome) these obstacles! TL;DR Software companies are facing a wider array of challenges due to the increasingly saturated and competitive nature of the SaaS industry. Giving users consistent Aha!

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Get your free Userpilot demo today! Source: G2.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

SEPTEMBER 4, 2023

Customer journey optimization refers to the strategic process of analyzing and enhancing a customer’s entire experience with a brand. The goal is to meet and exceed customer expectations at every stage, from initial brand awareness to advocacy and loyalty. Tactics include content marketing, SEO, social media, and advertising.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Mixpanel

JANUARY 12, 2023

Copywriting, while often thought of as something creative and inspired, is a technical craft. It’s a product unto itself. And just like a product process, you need data to create something great. You wouldn’t build a product without doing customer research and validating your idea.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

JULY 14, 2021

A customer satisfaction survey is a questionnaire that businesses use to ask what their customers think about their products or services, their brand, or other interactions with their business (such as customer service or tech support). your brand. user experience (customer service, tech support, feature usage).

Customer Satisfaction 98

Customer Satisfaction User Testing Product Research Customer Feedback 98

Userpilot

APRIL 21, 2024

Here’s an example of a Userpilot user persona: Role in the company ( Product Marketing Manager ). no technical skills). build in-app experiences that increase product adoption and retention without coding). Consumer Trends report by Hubspot, around 47% of customers discover products by searching online.

Research Software 104

Research Software Feedback Software User Testing Reporting Tools 104

Userpilot

JULY 5, 2022

Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. Small but regular improvements are a more reliable way to achieve product-market fit. This makes the product loved by our users ( check G2 reviews ).

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Intercom, Inc.

APRIL 28, 2022

It doesn’t take into account third-party review sites, peer-to-peer recommendations, or word-of-mouth; the handover process is messy and puts teams at odds with each other, and more often than not, it rewards high quarterly numbers rather than providing a good customer experience. That was not an intentional choice.

Feedback Software 118

Feedback Software Research Software Customer Experience Data Visualization 118

Userpilot

JULY 16, 2021

A customer satisfaction survey is a questionnaire you can use to learn more about your customers’ perceptions about: Your product or services. Your brand. tech support or after-sales services). Product-Market Fit (PMF). They are the customers you should reach out to for reviews. Customer Effort Score (CES).

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

OCTOBER 19, 2022

To succeed, product marketers and customer service teams in SaaS must recognize that customer service isn't a one-size-fits-all affair. One way to achieve this is through word-of-mouth marketing and user-generated content. You should also ensure your product is always bug-free to prevent churn. Discount customers.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Research Software 98

Alchemer Mobile

OCTOBER 9, 2018

Panelists included: Daniel McCone, Digital Marketing & Innovation Manager at Dunkin’ Brands. Katie van Zyl, Director of Product Management at GoDaddy. Christopher An-Traumer, Product Manager at Premera Blue Cross. Ashley Ettwein, Director of Product Marketing at ADT. Okay, sorry.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Intercom, Inc.

JANUARY 16, 2020

The idea of a virtual whiteboard is so simple that even the least technologically literate amongst us could likely understand the concept. We wanted our brand to be not just a company name but a “love mark” to accelerate our word of mouth growth. Now we see that this has become a huge trend across SaaS.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Userpilot

SEPTEMBER 15, 2022

Geographic data (country, city, region, wealthy and poor districts); Market research surveys; Customer reviews on 3rd party sites such as G2 or Capterra; Internal and external CI data are closely intertwined and rather cannot exist separately. Address those drawbacks and improve customer and brand loyalty. ActionIQ homepage.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Feature engagement : The chosen tool should show trends in feature engagement and adoption.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Easy setup – Getting started with Heap is as easy as installing a code snippet into your product.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Easy setup – Getting started with Heap is as easy as installing a code snippet into your product.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Easy setup – Getting started with Heap is as easy as installing a code snippet into your product.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Engagement tracking : To track user behaviors and use trends to optimize engagement techniques.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Bain Public

FEBRUARY 26, 2020

Livescale is a software company in Montreal bringing brands an innovative live video shopping solution to create authentic and engaging relationships with customers. This helps her outline their challenges and present them to the leadership team so the product can continue to improve. How does Chanida handle these challenges exactly?

Research Software 52

Research Software User Testing Feedback Software User Friction 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Offer a wide range of analytics dashboards like trends, paths, funnels , etc., Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52