Alchemer Mobile
NOVEMBER 13, 2024
Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Types of customer satisfaction surveys and their use.
Userpilot
OCTOBER 19, 2024
The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys. So they make it easier to send these surveys and get more responses. 1 Userpilot for product teams to collect and act on NPS data Creating NPS surveys with Userpilot. Why’s Userpilot worth considering?
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Alchemer Mobile
JUNE 23, 2025
72% of shoppers would stay loyal to brands they loved even if it meant paying more. But if you’re not measuring how your brand is performing, how can you build—or protect—that loyalty? That’s where brand health tracking comes in. What is brand health tracking? Think of it as your brand’s pulse check.
Alchemer Mobile
MAY 7, 2025
Turn survey responses, review data, and post-purchase feedback into clear dashboards your teams can actually use. Use AI to uncover the why behind the feedback Customers dont always fill out perfect surveys, but they do leave clues in reviews, chat transcripts, and open-text feedback. You can download the free e-guide, here !
Advertiser: Vanilla Forums
Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. What do consumers expect when it comes to CX?
Product Innovation Educators
FEBRUARY 24, 2025
Her approach to gathering and acting on customer insights offers valuable lessons for product managers at any stage. This demonstrates how innovative product development can create value for multiple stakeholders while addressing larger industry challenges.
Userpilot
DECEMBER 18, 2024
Qualitative data collection methods Open-ended surveys : Collect user feedback through questions requiring elaborate answers about a context. For example, welcome surveys for gathering information on user JTBD. For instance, surveys may seem like an easy-to-execute option. It’s the same issue if you lack a survey strategy.
Advertiser: Vanilla Forums
What is most important when interacting with a brand, and what is the ideal experience they’re looking for? Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. What do consumers expect when it comes to CX?
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. But, brands can avoid this. Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business. The results of not performing community member research?
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