Alchemer Mobile
NOVEMBER 13, 2024
Introduction to customer satisfaction surveys Customer satisfaction surveys are vital tools for understanding what customers think, feel, and experience. Surveys provide a range of insights, from quick feedback after a purchase to in-depth assessments of brand loyalty. Types of customer satisfaction surveys and their use.
Userpilot
OCTOBER 19, 2024
The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys. So they make it easier to send these surveys and get more responses. 1 Userpilot for product teams to collect and act on NPS data Creating NPS surveys with Userpilot. Why’s Userpilot worth considering?
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Alchemer Mobile
APRIL 21, 2022
The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. In response, consumers interacted more with brands through their apps. Brands who interacted with a higher number of consumers tended to have a better Love Percent, as seen in Media and Entertainment apps.
Alchemer Mobile
MAY 4, 2021
Surveys notoriously have low response rates, especially when using a legacy channel such as email. However, in-app surveys present an entirely unique opportunity to engage with customers and gather feedback in real time. One of the most common surveys brands deploy is the NPS survey. Do you love our brand?
Advertiser: Vanilla Forums
Rather than assume that branded communities meet the expectations of the consumer, we wanted to figure out the “want behind the want” by asking if customer expectations around CX align with community offerings. What do consumers expect when it comes to CX?
Alchemer Mobile
OCTOBER 13, 2020
Surveying your mobile customers is a great way to find out more about who they are, what drives them back to your app, how they feel about your app, and what they’d like improved. Yet at the end of the day, many brands know little about their customers on an individual, human level. Five types of mobile survey questions.
Alchemer Mobile
MAY 31, 2022
A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. And consumers want to hear from the brands they use— 51% expect companies to ask them for feedback directly. . Five types of mobile survey questions.
Advertiser: Vanilla Forums
What is most important when interacting with a brand, and what is the ideal experience they’re looking for? Customer experience expectations are ever-changing so understanding what they are is crucial to the success of your brand. What do consumers expect when it comes to CX?
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Mediocre, copycat brand communities that fail to deliver on employee or customer expectations. But, brands can avoid this. Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business. The results of not performing community member research?
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