Userpilot

AUGUST 17, 2024

A product support specialist is a professional responsible for providing technical assistance and support to customers using a company’s products. In the SaaS industry, this role involves troubleshooting issues, guiding users through product features, and ensuring customer satisfaction by resolving their queries efficiently.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Userpilot

AUGUST 17, 2024

TL;DR This is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems. A customer support specialist handles software-related inquiries, troubleshoots technical issues, and provides effective solutions to ensure customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JULY 21, 2024

Certifications in customer experience, data analytics, business analysis, and project management can also boost your expertise. A few to consider include Google Data Analytics Professional Certificate, Certified Business Analysis Professional (CBAP) Certification, etc.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage. What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

Customer success analyst’s main responsibilities A Customer Success Analyst plays a key role in ensuring that SaaS customers achieve their desired outcomes by analyzing data, monitoring key metrics, and developing strategies to improve customer satisfaction and retention.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Feedback Software 52

Userpilot

AUGUST 27, 2024

TL;DR A customer support specialist is responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems , ensuring customer satisfaction by delivering timely and effective support.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Fun fact : More than half of your prospective customers may come from mobile devices since 59.6% What is B2B marketing? Automate what you can.

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B2B User Testing Research Software Analytic Tools 105

Userpilot

AUGUST 19, 2024

The typical career path for a customer success analyst includes: Customer success intern (entry-level, assisting the team with basic tasks and gaining experience). Customer success analyst (analyzing data, tracking metrics, providing insights to improve customer satisfaction ).

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 28, 2024

Customer engagement managers utilize various tools to enhance their work. Some essential tools include Userpilot for in-app experiences & analytics , Appcues for user-friendly in-app guidance & onboarding, and Pendo for comprehensive product experience & analytics. Change Management Certifications : (Prosci, APMG, etc.)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JULY 20, 2024

Boosting your qualifications through certifications and developing skills in data analysis, communication, and problem-solving can set you apart. Customer retention managers rely on various tools to enhance customer satisfaction and loyalty. It can enhance your understanding of factors that influence customer loyalty.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

AUGUST 19, 2024

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss: This book offers a roadmap for building a customer-centric culture and driving growth through customer satisfaction and loyalty. It’s packed with practical advice and case studies from leading companies.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Userpilot

FEBRUARY 3, 2023

TL;DR The customer onboarding lifecycle is an ongoing process focused on training users and helping them realize the value of your product. The customer onboarding lifecycle can be divided into 3 stages: primary, secondary, and tertiary. Userpilot enables you to create a self-serve knowledge base for your SaaS customers.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

AUGUST 25, 2024

Certifications in customer success or project management can also be beneficial. Customer onboarding coordinators utilize various tools to enhance their work. Certifications : Consider certifications in customer success (e.g., However, relevant experience can often substitute for a formal degree.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

JULY 20, 2024

Supplement this with online courses or certifications, and consider internships to gain practical experience. You can focus on building relevant skills and showcasing your passion for customer satisfaction. Metrics & Reporting : Tracking key metrics ( churn rate , customer satisfaction score , etc.)

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

Mind the Product : This is one of the largest communities of product people globally, offering insightful articles, case studies, and industry trends. Product Management Certification – Pragmatic Institute : Offering a comprehensive curriculum, this certification covers everything from building products to SaaS marketing.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

AUGUST 28, 2024

Become a Data-Driven Optimizer : Track key onboarding metrics like completion rates, time-to-value , and customer satisfaction. Communication is Key : Maintain clear and consistent communication with new customers throughout the onboarding process.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Certifications in product management or agile methodologies can also be beneficial. Some essential tools include Userpilot for user research & product analytics , ChurnZero for customer success and retention, and ClientSuccess for customer onboarding and engagement.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

AUGUST 17, 2024

Collecting feedback and identifying areas for improvement : Gathering feedback from customers about their onboarding experience and using it to refine the process and improve customer satisfaction. They often feature industry experts sharing best practices, case studies, and practical tips.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Customer Feedback Analytic Tools 52

Userpilot

AUGUST 30, 2024

Key tasks include configuring the software, conducting training sessions, monitoring user engagement, and addressing any issues that arise during the onboarding phase. Their ultimate goal is to enhance customer satisfaction and drive long-term product usage. What does a customer onboarding manager do?

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 17, 2024

Best resources for product assistants To excel as a Product Assistant, it’s essential to leverage the best resources available across different mediums, including books, webinars, podcasts, blogs, and certifications. It’s ideal for ensuring customer satisfaction and keeping track of support tickets.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JULY 21, 2024

To excel as a retention specialist, utilize resources like books, webinars, blogs, and podcasts on customer success, churn reduction, and user engagement. Their webinars often feature industry experts sharing best practices, case studies, and emerging trends in customer retention.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 19, 2024

It’s an excellent resource for both new and experienced customer advocates. Zendesk Blog : Zendesk’s blog provides insights into customer service trends , tools, and technologies. It features case studies, expert opinions, and practical tips to help you deliver exceptional customer support.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

TL;DR A product support specialist is a professional responsible for providing technical assistance and support to customers using a company’s products. In the SaaS industry, this role involves troubleshooting issues, guiding users through product features, and ensuring customer satisfaction by resolving their queries efficiently.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Onboarding KPIs 52

Userpilot

AUGUST 25, 2024

Certifications in project management, Agile, or product management can also be beneficial. Some key tools include Userpilot for user engagement and onboarding, Jira for project management, and Confluence for collaboration. Examples of these can be certifications in project management (PMP), Agile (CSM), or product management.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Develop strong data analysis skills : Master the ability to analyze large datasets, identify trends, and extract actionable insights to make data-driven decisions that enhance customer satisfaction and retention. You’ll work closely with customer success managers to identify at-risk customers and optimize the customer journey.

Data Visualization 52

Data Visualization Analytic Tools Customer Feedback Customer Experience 52

Userpilot

AUGUST 28, 2024

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Chief Customer Officer 2.0:

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

AUGUST 28, 2024

They offer a mix of practical workshops, panel discussions, and presentations on topics like user research, product strategy, and product leadership. Their webinars often focus on real-world examples and case studies. They also offer product management courses and certifications. Looking into tools for heads of product?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 19, 2024

Best certifications for product assistants These certifications can enhance your credentials and provide you with a competitive edge in your career. Product Management Certification by Product School : Offers a comprehensive curriculum covering all aspects of product management, from ideation to launch.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 28, 2024

Be Proactive : Anticipate potential issues and provide solutions before customers encounter problems. Proactive support can prevent frustration and enhance customer satisfaction. Their primary goal is to ensure customer satisfaction by delivering timely and effective support.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product HQ

APRIL 20, 2024

A side project could be anything from a tangible iPhone app, wireframe, or even a PowerPoint case study. We synthesized all the responses into a few key user needs and brainstormed a few potential solutions. Don’t be cocky about it. I know you mentioned that you’re currently thinking about X’s problem with your product.

Customer Experience 52

Customer Experience Product Management Product Manager Research Software 52

Userpilot

AUGUST 30, 2024

They offer a mix of practical workshops, panel discussions, and presentations on topics like user research, product strategy, and product leadership. Their webinars often focus on real-world examples and case studies. They also offer product management courses and certifications.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

OCTOBER 23, 2022

Customer service can make or break your relationship with existing customers. On the other hand, good customer service will boost customer satisfaction, increasing customer retention. Level up your customer service with a self-serve resource center. Use email to stay on top of your customer’s mind.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

JULY 11, 2024

Online Courses and Certifications : Platforms like Coursera, Udemy, and LinkedIn Learning offer retention specialist courses and certifications. Their webinars often feature industry experts sharing best practices, case studies, and emerging trends in customer retention.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

The Product HQ

FEBRUARY 1, 2023

Certifications – Renowned certifications in product management and data science add a lot of weight to your credibility. If you don’t have formal education, avoid this section and focus on certifications. For aspiring data science product managers with no formal background education, certifications are key.

Data Visualization 52

Data Visualization Feedback Software Analytic Tools Research Software 52

Userpilot

AUGUST 30, 2024

Obtain Certifications (Optional) : While not always required, certifications like Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) can demonstrate your knowledge and expertise. Chief Customer Officer 2.0: It’s packed with practical advice and case studies from leading companies.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

AUGUST 30, 2024

A customer support specialist is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems. Their primary goal is to ensure customer satisfaction by delivering timely and effective support. What does a customer support specialist do?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 19, 2024

Create and maintain marketing collateral such as product guides , whitepapers, case studies, and demo videos to support sales and marketing efforts. Conduct market research, competitive analysis, and customer surveys to gather insights and inform product roadmap decisions.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52