UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. Context Many young professionals struggle to manage their finances due to a lack of personalized tools and knowledge. Expand User Base: Attract users seeking comprehensive financial management tools.

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

Alchemer Mobile

FEBRUARY 2, 2021

Landing pages can be set up with no cost or hassle with a tool like Squarespace or Wix. Once your landing page is live, you can start collecting leads, offer a preview of your app press and early adopters, and integrate with an analytics or A/B testing tool to test variations of your messaging strategy. PLAN A BETA RELEASE.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

OCTOBER 20, 2024

What is customer onboarding? Customer onboarding is the process of welcoming new customers to your product or service and helping them utilize the product and maximize the value of their purchase. designed with one goal in mind: to make customers feel valued and supported. Data security and compliance.

Onboarding KPIs 105

Onboarding KPIs User Testing Feedback Software Customer Experience 105

BrainMates

OCTOBER 20, 2024

The Customer Service Gap Model By ADRIENNE TAN In competitive markets, delivering superior customer value is a top priority. It’s not just about creating a great product—it’s about ensuring the entire customer journey, from initial interaction to post-purchase support, exceeds expectations.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

Product Innovation Educators

MARCH 4, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Userpilot

JULY 18, 2022

How can customer loyalty analytics help you understand the retention potential? Is customer loyalty analytics the same as customer retention analytics? In SaaS, customer loyalty is extremely important, but it takes time to achieve. What is customer loyalty analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Moreover, it can unlock valuable insights from data, facilitating better decision-making and enhancing overall performance.

Generative AI 145

Generative AI Data Visualization Reporting Tools Research Software 145

Userpilot

APRIL 26, 2024

You’re looking to track your customer data and build your sales and marketing efforts around it. Do that by choosing the right customer tracking software for your business. However, it’s not easy to pick a tool among a myriad of tools available on the market. Let’s dig in! Get a demo.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105

Userpilot

MARCH 5, 2025

The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

JULY 20, 2022

What insights can engagement data reveal and how can it help you drive product growth? SaaS companies use customer engagement data to understand in-app user behavior and find roadblocks that impair customer experiences within the product. So let’s learn how to collect engagement data and act on it!

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 12, 2024

Dealfront is a platform designed to enhance sales and marketing efforts by providing teams with reliable and compliant B2B data. The company adopted Userpilot as a feedback platform to enable stakeholders to report issues with data accuracy. The data team then verifies and corrects the feedback, ensuring data reliability.

Data Visualization 105

Data Visualization Product Research Embedded Analytics Feedback Software 105

UX Planet

AUGUST 12, 2024

Deliveasy enhances delivery efficiency and customer satisfaction for Indian supermarkets with real-time tracking, route optimization, and detailed analytics. How might we streamline communication to improve customer satisfaction? From 2019 to 2022, MENA and Indonesia saw over 100% CAGR, while India had a 66% CAGR.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Feedback Software 98

UX Planet

JANUARY 9, 2024

An ongoing session would look something like this (will be referring to this screen as “Meeting Room”) As “Sessions” or “Live Session” (as we called on the platform) was an existing feature, all the flows & visuals were already in place. However, to keep this case study consumable, I’ll be highlighting only the main points for each.

Events 98

Events Customer Experience Webinar Data Visualization 98

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

UX Planet

JANUARY 29, 2025

Photo by NordWood Themes on Unsplash Measuring user experience (UX) has always been a complex challenge, requiring a blend of creativity and data-driven precision. Lets look at FinTrack, a hypothetical financial management tool that helps users with budgeting, expense tracking, and financial goal setting.

Data Visualization 95

Data Visualization Framework UX User Testing 95

The Product Guy

JUNE 11, 2024

Share success stories and case studies from other organizations that have successfully adopted product management practices. Share case studies and examples of successful product companies that have embraced a focused, customer-centric approach. This helps reinforce the value of a focused, data-driven approach.

Onboarding KPIs 150

Onboarding KPIs Data Visualization User Testing Product Manager 150

UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. We also checked the analytics data. Scope and team.

Research Software 96

Research Software Analytic Tools Feedback Software UX 96

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Address customers by name.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. A knowledge base is a centralized self-service library of information about a product or service.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103

Userpilot

JULY 22, 2024

This is particularly challenging for SaaS companies because most SaaS buyers rely on online reviews to make a buying decision or continue using a service. By understanding its nuances and implementing effective management strategies, you can turn negative experiences into positive outcomes, boosting customer engagement and loyalty.

Feedback Software 105

Feedback Software Research Software Customer Satisfaction Reporting Tools 105

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. What is user engagement analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

MAY 2, 2024

Effective customer retention marketing tactics include: Build customer trust from the beginning with a professional website, case studies, testimonials, and transparent pricing. Create an omnichannel engagement strategy to deliver a consistent experience across all customer touchpoints. Why does it matter?

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Customer engagement has a large impact on customer experience and satisfaction, so it’s something you shouldn’t take lightly.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

SEPTEMBER 30, 2024

Dedicated to providing excellent customer experience, the CYBERBIZ product team decided to overhaul its key functionality and chose Userpilot as a tool to facilitate the process. They wanted to make it more user-friendly and intuitive , which would enable their customers to complete their tasks more efficiently.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 22, 2020

Then, you can use these insights to guide your users to these ‘desired behaviour patterns’ in your onboarding. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. It’s since become a popular way of measuring customer satisfaction.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. A powerful tool with limitless possibilities. People and users. Let’s get into it!

Analytic Tools 98

Analytic Tools Onboarding KPIs Feedback Software Data Visualization 98

Intercom, Inc.

AUGUST 11, 2022

We track every metric, create all kinds of dashboards, and use them to inform our every move. But data, while extremely valuable, can’t tell the whole story. And that’s exactly why today’s guest, Janelle Estes , is so interested in human insight. Giving users the possibility of opt-in feedback is a great way to avoid it.

Data Visualization 118

Data Visualization Customer Feedback Customer Experience Feedback Software 118

Userpilot

JUNE 27, 2024

Learn more about industry benchmarks in our latest SaaS Product Metrics Report. TL;DR The activation rate measures how many users reach the activation stage and experience product value. This is unique to different products or even user personas. What is the customer activation rate? Check out the report!

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Customer Experience 105

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation.

Feedback Software 98

Feedback Software Customer Experience Reporting Tools Data Visualization 98

People-First Product Leadership

NOVEMBER 5, 2024

Picture this: A room full of product leaders huddled around market data like detectives at a crime scene, learning to spot the subtle clues that spell opportunity. Just as a master chef knows instinctively when a dish needs a pinch of salt, great product leaders cultivate an intuition that bridges data and action. The secret?

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

AUGUST 30, 2024

Teams can leverage the insights to guide product development for better customer satisfaction and to get ahead of competitors. They also enable targeted user engagement and improve the effectiveness of marketing campaigns. User interviews : One-on-one conversations for qualitative insights.

User Testing 100

User Testing Research Software Market Research Product Research 100

Userpilot

DECEMBER 21, 2022

Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts. A VoC program can boost customer retention by helping you predict expectations as you analyze customer behavior and feedback.

User Testing 98

User Testing Data Visualization Customer Feedback Customer Experience 98

The Product Coalition

MARCH 23, 2021

Jobs-to-be-Done is the framework for understanding your customer’s needs. However, it goes further than just understanding, and it provides the foundations for improving existing products and services, launching new products and go-to-market activities. Run JTBD surveys to understand your customer’s behaviour.

User Testing 174

User Testing Data Visualization Customer Feedback Product Research 174

Userpilot

SEPTEMBER 21, 2023

A customer retention model helps you predict what customers want using data. It helps you generate insights from past user behaviors, and you can use that information to design customer retention strategies that work. Combine both for a better customer retention strategy.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience User Testing 105

Userpilot

JUNE 29, 2024

They also used it to conduct onboarding and customer satisfaction surveys. They were able to support rapid customer growth, ensure training consistency , and facilitate first-day user activation. If you’re struggling to offer consistent customer onboarding experiences at scale, Userpilot is the tool for the job.

User Testing 105

User Testing Feedback Software Analytic Tools Customer Experience 105