UX Planet

JANUARY 24, 2024

This is your moment to experiment with new tools and techniques, creating work that makes seasoned designers ask, “Wow, how did they do that?” In your case studies, steer clear of generic solutions. In your case studies, steer clear of generic solutions. The differentiator? In other words, it scales well.

UX 94

UX Data Visualization Feedback Software Customer Feedback 94

ProductPlan

SEPTEMBER 13, 2022

The winners emerging from the scrum of similar offerings differentiate themselves in significant, meaningful, and sometimes surprising ways. With the right data, your product marketing team can start publicizing the quantifiable benefits of your solution. However, you need to combine it with survey data from users.

Feedback Software 52

Feedback Software Research Software Differentiation Product Research 52

UX Planet

JANUARY 16, 2024

More importantly, we’ll provide you with the insights to navigate these treacherous waters successfully. You’re often tempted to skip or rush through the research phase, believing you can gather insights later on. Lack of research skills: Conducting effective research requires specific skills and tools.

Branding 94

Branding User Testing Product Research Data Visualization 94

Userpilot

APRIL 2, 2024

It helps you guide product development, identify features that drive more engagement , create case studies, and improve customer service. You can use a tool like Userpilot for data collection and analysis to guide more users to engage in the same patterns. How to analyze power user behavior for actionable insights?

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

UX Studio

MAY 24, 2019

In this case study we’ll introduce the methods we used in our UX design process to make a complex system more user-friendly. The product had three versions: basic, premium (with extra features) and SaaS (software as a service with all the extra features and premium support). Permission system of the teamwork platform.

Research Software 46

Research Software Feedback Software Information UX 46

Department of Product

OCTOBER 5, 2023

Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Finally, if you’re looking for salary benchmarks ahead of a potential career move, check out these free reports. Spotify is launching a new audiobooks service with over 150,000 titles.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Userpilot

JANUARY 18, 2021

See if you can relate to the following story: Simon is looking for a new project management tool for his SaaS company. The time tracking feature doesn’t differentiate between billable and non-billable time. He’ll probably tell all his friends in SaaS project management to avoid this tool like the coronavirus. So far, so good.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

Gainsight

JUNE 20, 2019

Product analytics is a necessary part of modern product management. But what’s the point of collecting data if you have no way to act on it and improve your KPIs? Personalizing product experience to fit a wide variety of use cases. Case Studies. Meaning, it lacks ways to operationalize the data you’ve collected.

Data Visualization 45

Data Visualization Analytic Tools Feedback Software Reporting Tools 45

DISQO

DECEMBER 30, 2017

We want to change that paradigm and be a partner – that’s what drives truly differentiated value to our members.”. Becoming a consumer-insight-driven organization. Leveraging Alpha’s on-demand insights platform, Nwokah’s team tests hypotheses throughout the product lifecycle, from initial concept to optimizing usability.

Feedback Software 49

Feedback Software User Testing Healthcare Systems Review 49

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. How do you notify your employees of a known service incident when they cannot access Teams or Outlook?

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

DISQO

DECEMBER 30, 2017

We want to change that paradigm and be a partner – that’s what drives truly differentiated value to our members.”. Becoming a consumer-insight-driven organization. Leveraging Alpha’s on-demand insights platform, Nwokah’s team tests hypotheses throughout the product lifecycle, from initial concept to optimizing usability.

Feedback Software 40

Feedback Software User Testing Healthcare Systems Review 40

DISQO

DECEMBER 30, 2017

We want to change that paradigm and be a partner – that’s what drives truly differentiated value to our members.”. Becoming a consumer-insight-driven organization. For an organization as big and traditional as Aetna, experimentation is more than just a tool – it’s an aspirational new operating system for the organization.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

DISQO

DECEMBER 30, 2017

We want to change that paradigm and be a partner – that’s what drives truly differentiated value to our members.”. Becoming a consumer-insight-driven organization. For an organization as big and traditional as Aetna, experimentation is more than just a tool – it’s an aspirational new operating system for the organization.

Feedback Software 40

Feedback Software User Testing Product Research Healthcare 40

Gainsight

JULY 16, 2019

There’s a lot of content out there on the internet so take advantage of them and read the reviews , check out the case studies , and schedule the demos. Mixpanel is an analytics tool, pure and simple. Analytics and the tools to act on those insights are bundled into one easy-to-use platform.

Analytic Tools 45

Analytic Tools Data Visualization Feedback Software Research Software 45

Gainsight

MAY 8, 2019

The only advice I can give is: read the reviews , read the comparisons , read the case studies , and demo everything. Pendo was originally created as a web analytics tool. For that use case, it was great. To put it practically, we queried identical sets of data on both platforms. Sure, it sounds like work.

Analytic Tools 49

Analytic Tools Feedback Software Data Visualization Reporting Tools 49

Roy Madden

MAY 27, 2021

Case Study. The energy provider ‘s results with Feedly Discovered a supply chain data breach a week before the public announcement Able to monitor hundreds of suppliers for breaches Detected a critical vulnerability within 2 hours of its release and patched it immediately. “If THE RESULTS Staying ahead of the curve.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

Userpilot

NOVEMBER 2, 2022

Improve customer service to boost overall product value. Customers expect a timely, personalized customer service experience. Offer white glove service for customers in higher purchasing levels. Social proof is a powerful selling tool. Differentiate your product through customization. Improve your customer service.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Balsamiq

JULY 13, 2018

It's been such a rewarding process to spend an hour with a real customer talking about their real problems and how they use Balsamiq for a real use case. This is the kind of thing that analytics will never tell you. I have honed the ability to differentiate between user needs and user wants. Now, I am paid to do this full-time.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

Business of Software Conference

SEPTEMBER 1, 2023

Randeep Sidhu Randeep Sidhu will share the story of building the NHS Covid-19 app along with some of the tools, techniques, and processes that he employed to make this app succeed in some of the highest pressure circumstances he’s ever worked in. You will gain a powerful insight into how to craft better stories.

Data Visualization 52

Data Visualization Banking Customer Experience Framework 52

Mind the Product

JANUARY 17, 2018

A good BPM is able effectively to communicate, educate, and translate behavioral science insights for the engineering and design team. They ensure every person on the team is tuned into the small details of an experience and asks each other for the behavioral insights to justify small and large product and design decisions.

Data Visualization 113

Data Visualization Product Management Product Manager User Testing 113

Gainsight

JUNE 28, 2022

Product adoption is the process by which customers discover, purchase, and become users of a new product or service. Differentiate vs competitors. Or better yet, show how the product works with demos, and then back up the results with hard data. Break out the wasabi and soy sauce as we dig in. What is product adoption?

Customer Experience 52

Customer Experience User Testing Onboarding KPIs Analytic Tools 52

People-First Product Leadership

MARCH 10, 2024

Scenarios where a need for product sense is sought include having the skills and insight to tackle the following: How can you enhance an existing product to better meet customer needs and preferences? How do you identify and interpret key data points to achieve product-market fit? None of these questions are easy.

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Userpilot

OCTOBER 28, 2020

Advanced analytics allowing you to set goals and track their completion (actually see how your experiences affect feature adoption!). This includes even product experiments and A/B testing – as one of very few tools, Userpilot allows you to A/B test different versions of your onboarding experiences. Pros of Intercom.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Balsamiq

JULY 13, 2018

It's been such a rewarding process to spend an hour with a real customer talking about their real problems and how they use Balsamiq for a real use case. This is the kind of thing that analytics will never tell you. I have honed the ability to differentiate between user needs and user wants. Now, I am paid to do this full-time.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. All these services that compete with local banks are possible with the same app downloaded for peer-to-peer payments.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

The Product Coalition

SEPTEMBER 3, 2019

But UX is about human-centred design, no matter the product nor the audience, creating services that help people in one way or another. This was a learn-by-doing session as we participated in 5 exercises, following the real case study of someone trying to buy a TV. areas of opportunity). Is it so that they purchase a TV?

User Testing 60

User Testing UX Product Research Technical Review 60

Gainsight

JUNE 11, 2021

You really don’t need to do hundreds of interviews to find data points that you can start to take action on. Major Takeaways: We’re seeing five PM trends: salaries and hiring are rising, career paths are widening, companies are becoming product-led, tools are becoming no code, and lifelong learning is a must.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Amplitude

DECEMBER 6, 2020

In leveraging your existing behavioral data, you can also design meaningful experiences within your product, deliver personalized messages to your users, and run well-informed experiments to improve how you acquire, engage, and retain your users. Note: This is where Amplitude’s predictive cohorts come in handy.

Customer Experience 59

Customer Experience Analytic Tools User Testing User Friction 59

Mixpanel

JULY 27, 2020

For a business intelligence tool, this could be understanding your business’ core KPIs. This could be a feeling of empowerment when you uncover business-building insights, or a feeling of accomplishment when you master your to-do list. Ever dropped a link to a beautiful dashboard in Slack and been met with awe by colleagues?

Research Software 85

Research Software User Testing Onboarding KPIs Product Research 85

Userpilot

JUNE 30, 2021

This is generally the case for products that are not purely self-service and/or that require a bunch of integrations first to setup. Take for example the case study of FullStory. This will help them later to personalize the experience based on the data collected. Differentiates serious users from spam signups.

Customer Experience 101

Customer Experience B2C UX Banking 101

Modus Create

MARCH 18, 2020

” So I decided to drill deeper and see if it is really possible to analytically evaluate what products or features should be launched and when. The Gartner Hype Cycle for Emerging Technologies is now an institution in tech, with oceans of money flowing across industries, according to the Gartner annual report. The Grave Door ?

Artificial Inteligence 75

Artificial Inteligence Analytic Tools Reporting Tools Research Software 75

Userpilot

SEPTEMBER 4, 2023

At the upcoming Product Drive Conference, seasoned entrepreneur Melissa Kwan will share invaluable insights in her talk on the potential pitfalls of over-relying on blue ocean strategy. It focuses on differentiation and low cost simultaneously to break the value-cost tradeoff. Register here for FREE! Entirely new markets can be born.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Userpilot

JANUARY 31, 2022

It’s no secret that a product-led user experience can improve your trial to paid conversion rate and help you differentiate your solution from that of competitors. Gather valuable insights from in-app user feedback. In fact, in-app notifications can be a highly-effective upsell tool for generating expansion revenue.

Feedback Software 98

Feedback Software Onboarding KPIs Customer Feedback User Testing 98

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? In this post, we’ll discuss exactly that – which customer engagement tool is best depending on the different criteria that companies looking for customer engagement software typically have. But don’t worry – we’re coming to help!

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Product Solving

AUGUST 26, 2020

Case Study: Robinhood While you don’t want to optimize your product for the “lowest common denominator” or your least savvy user, you do want to make sure they can use your product safely. Case Study: Zoom Users don’t always need protecting from themselves. Define your biggest differentiator, 3.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Intercom, Inc.

DECEMBER 13, 2018

Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress. What’s your differentiator? I highly recommend Predictable Revenue from Aaron Ross. Julien: We’ve read a lot of books. Different visions for different products.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

UX Studio

JULY 9, 2019

A cheap person (like me) can find nice free versions like the Visual DNA test. I personally recommend it for its additional insights, fun and ease-of-use with its bounty of visualisation. (If Just as in other cases, it always depends on the context. Analytical thinking. What type of goal do you have? Collaboration.

Leadership 96

Leadership User Testing Product Research Data Visualization 96