Mind the Product

JANUARY 3, 2020

The accessibility of digital content is often an afterthought, but every user deserves to have convenient access to services. This is how we’ve adapted our iTaxi ride-hailing app for the visually impaired and blind. billion visually impaired or blind people (October 2018). It was a big decision for us.

Data Visualization 145

Data Visualization User Testing Customer Experience Product Research 145

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. Awareness: When users know about your product, and you have their attention. Action: When users convert.

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights.

Data Visualization 73

Data Visualization User Testing Research Software Product Research 73

Product Talk

MAY 8, 2019

That’s why case studies are so valuable. This is why I’m really excited to share today’s case study with you. Farm Credit Services of America (FCSAmerica) is a lending company serving farmers and ranchers in Nebraska, Iowa, South Dakota, Wyoming, and Kansas. Our industry is too old. Tweet This.

Product Research 139

Product Research User Testing Feedback Software Customer Feedback 139

The Product Coalition

AUGUST 17, 2021

One day you’re meeting with customers, gathering insights about their problems. The next day you’re tweaking a Python script to pull out some quantitative data. Our core key value proposition is integrating product-level data from Google Analytics, Facebook, Google Ads, internal systems, and other e-commerce platforms.

Feedback Software 152

Feedback Software Analytic Tools Reporting Tools Research Software 152

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. TL;DR A resource center provides tailored content to aid users in problem-solving your product. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 29, 2024

How to identify a conversion funnel leak: Conduct feedback surveys and pair the results with actionable data from session replays, funnel , path , and heatmap analysis. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Offer self-service support with a resource center.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

APRIL 24, 2024

If you, too, are looking to streamline your user research process, there is no tool better than Userpilot. It enables you to collect customer feedback in-app, analyze user behavior using multiple reports, and conduct product experiments. She didn’t have to use another tool for this purpose.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Mind the Product

APRIL 26, 2020

Next, we focused on sketching out the user journey, prototyping and gathering data. In five days, we identified all of the relevant, high-quality data of our database and developed the interface. Screen-flow to align with the designed user journey. If you have a story or case study to share, we’d love to hear from you.

Research Software 158

Research Software Feedback Software User Testing Product Research 158

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Amplitude

JULY 17, 2019

Podcasts are one of the best learning resources available, especially when it comes to breaking down technical subjects such as data science and analytics. To guide your learning, we put together the following collection of the best analytics-related podcasts to listen to. 113 | What Makes A Visualization Memorable?

Data Visualization 94

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 94

Userpilot

APRIL 30, 2024

Throughout his rich career, Marty has worn numerous hats within modern software product organizations, transitioning between roles involving product management, software development, product marketing , user experience design, and general management, among others. Let’s look at each of his books in detail.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. To get that insight, many product managers and marketers rely on funnel analysis to chart the different paths users take. Awareness: When users know about your product, and you have their attention. Action: When users convert.

Analytic Tools 59

Analytic Tools Research Software User Testing Data Visualization 59

UX Planet

JANUARY 11, 2024

A case study for mobile-web app development. Sharing my insights from a case study that delved into user research to revolutionize my approach to product development. User Persona: A core statement of a persona with personal information, goals, frustrations, and scenario.

Customer Experience 78

Customer Experience User Testing Customer Feedback User Friction 78

Userpilot

MARCH 6, 2024

Building a funnel starts with customer research to identify their needs and pain points , using tools like product analytics, surveys, and interviews. This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation.

Analytic Tools 104

Analytic Tools Data Visualization Research Software Onboarding KPIs 104

Userpilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

UX Studio: Product Management

JANUARY 29, 2020

We conducted user research for the site and we will share what we’ve learned from it in the following case study. With this revamp, senior management hoped to achieve a radical improvement in their user experience, as opposed to the incremental refinements they had been working on in recent times.

User Testing 74

User Testing Research Software Product Research Customer Experience 74

Userpilot

SEPTEMBER 8, 2023

TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics. How to fix: Guide your tests by data. Test the tool before using it.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Collecting customer data with welcome surveys to segment users and personalize the onboarding experience.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

eG Innovations

DECEMBER 9, 2021

The cloud service provider takes care of most of the key elements that support the application, and hence, they believe that there are fewer challenges when applications are on the cloud vs. being deployed on-premises. Our customer is a mid-sized business that offers SaaS services to clients. This is often far from true.

Reporting Tools 52

Reporting Tools Data Visualization Customer Experience Software Review 52

Product Talk

FEBRUARY 14, 2024

And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool. Texthelp has over 50 million users served by 12 product teams in the US, the UK, and in the Nordics. “It Do you have your own Product in Practice you’d like to share?

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Analytic Tools Research Software Product Research Data Visualization 219

Amplitude

JUNE 18, 2019

Marketers and product managers can use metrics—specifically mobile analytics—to understand how to make their product more effective at capturing, engaging, and retaining users. Ultimately, using these practices and strategies for mobile analytics will help you capture data to separate you from your competition.

Data Visualization 91

Data Visualization Analytic Tools Books User Testing 91

Userpilot

MAY 20, 2024

B2B loyalty programs focus on long-term partnerships with personalized services, while B2C programs target individual consumers with general rewards and immediate purchases. Educate customers with in-app tools, communities, webinars , and seminars to reduce friction , enhance product understanding, and increase satisfaction.

Feedback Software 97

Feedback Software Analytic Tools B2B Research Software 97

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. But this is where customer experience automation (CXA) comes in. In this article, we will be covering everything you need to know about customer experience automation. Automation.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Iteratively Blog

MARCH 15, 2020

As folks who constantly deal with data, finding the right resources to refer in times of need is a challenge. Additionally, if you simply Google the phrase, ‘data analytics resources’, you will be overwhelmed. 1 The Data Science Roundup by Fishtown Analytics. It’s compiled by Tristan Handy from Fishtown Analytics.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userpilot

MARCH 9, 2023

In this case study, we’re going to explore how ClearCalcs improves their user activation with in-app experiences built in Userpilot , and how cohort analysis helps them see the impact of their experiences on activation rate between different user cohorts and experiment in a data-driven way.

Customer Experience 52

Customer Experience Engineering User Testing Onboarding KPIs 52

Userpilot

MARCH 3, 2022

In this article, we’re going to look at ten excellent SaaS knowledge base examples and look to reverse-engineer some valuable tactics you can use when creating your knowledge base for self-service support. The better a user understands your product, the more likely they are to be able to achieve their goals. Search functionality.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions. What is user engagement analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

OCTOBER 6, 2023

It helps you visualize the customer journey. case studies, alternative pages, etc.). The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. But how can you use it? Intent stage (MoFu).

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Usersnap

NOVEMBER 28, 2022

Particularly when you don’t have the right tools or questions, it’s a lot of effort just to understand them, much less to execute on what you can learn. When you need to get a large amount of data quickly and easily, one of the best approaches to gather customer feedback data is using closed-ended questions.

Customer Feedback 98

Customer Feedback User Testing Data Visualization Feedback Software 98

UX Studio

SEPTEMBER 20, 2018

In this case study, we show how we enhanced the user experience and gave solutions to reduce the churn rate for Xeropan. They realized a lot of users stopped using their product after downloading it and going through the user onboarding process. We also checked the analytics data.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

UX Planet

FEBRUARY 22, 2024

This common experience reveals the immense power of design choices, both intentional and accidental, to subtly shape our online experiences. While every click offers insight to designers, what lessons are we learning as an industry? stings more than any harsh data metric. We’ve all been there. feels like the biggest win.

Data Visualization 72

Data Visualization UX User Testing Research Software 72

Userpilot

JULY 20, 2023

TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues. Bad customer service. Poor onboarding.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Data Visualization 98

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. Analyze existing data. Run the experiment.

Research Software 98

Research Software Feedback Software Analytic Tools Customer Experience 98

Userpilot

APRIL 2, 2024

It helps you guide product development, identify features that drive more engagement , create case studies, and improve customer service. You can identify power users by analyzing their engagement with key features, usage frequency, and subscription plans. How to analyze power user behavior for actionable insights?

Customer Feedback 52

Customer Feedback Customer Experience User Testing Feedback Software 52

Usersnap

OCTOBER 22, 2023

Pack your bags as we introduce you to tools like Intercom and Usersnap that helped pave the path to a holistic approach when it comes to the best customer engagement marketing strategy. It’s like our ship’s compass, pointing users in the right direction. Choose between customer support or customer success strategies below

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Mind the Product

FEBRUARY 13, 2018

Data is the world’s most valuable resource, according to The Economist, and the companies that primarily deal in data – Google, Amazon, Facebook and the like – are among the most valuable in the world. Data Moves to the Centre of the Value Proposition. case study ). case study ).

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Data Visualization Product Research User Testing Reporting Tools 96