UX Planet

DECEMBER 6, 2024

Transforming user experience in cars-as-a-service industry through Strategic AI/ML Integrationa UX casestudy. Overview This case study focuses on integrating AI/ML to improve user experience in the car-as-a-service automobile marketplace. Image Credit: Karena E.I Image Credit: Karena E.I

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Mind the Product

JANUARY 3, 2020

We also analyzed our product. We checked its structure and the user experience from the perspective of a person without any visual disability. Having developed this first version, we then tested our work with a professional blind tester. To no one’s surprise, the tests produced another list of comments and required fixes.

Data Visualization 203

Data Visualization User Testing Customer Experience Product Research 203

Product Talk

DECEMBER 15, 2021

No company is perfect, especially when it comes to continuous discovery. No company is perfect, especially when it comes to continuous discovery. You can probably easily list off where your current company is nailing it and where there’s room for improvement when it comes to adopting continuous discovery habits. Tweet This.

Product Research 263

Product Research Customer Experience Research Software Reporting Tools 263

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. UX Research provides this additional layer of insight, transforming numbers into actionable insights.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

The Product Guy

NOVEMBER 29, 2019

Guest Post by: Siddarth Ramaswamy (Mentee, Session 10, The Product Mentor) [Paired with Mentor, Alberto Simon ]. One of the critical reasons why products fail is not being ready for the market and not identifying the target segment of audience and what they want from the product. How Products Fail Without Customer Empathy.

User Testing 305

User Testing Customer Experience User Friction Customer Feedback 305

Product Talk

FEBRUARY 14, 2024

There are all kinds of ways to introduce continuous discovery habits. And if you’re really excited about an idea, you might look for opportunities to share it outside your company with the broader product community. Today’s Product in Practice features a continuous discovery champion who did all three.

Analytic Tools 315

Analytic Tools Research Software Product Research User Testing 315

Mind the Product

APRIL 11, 2018

While humans are emotional beings, the reality is they’re more likely to come to your product or service to achieve a clear transactional benefit. Acquire and convert more users by perfecting the most direct path to realizing that benefit. Had the Wriggle product hit a London-shaped brick wall? It was time to expand.

User Testing 157

User Testing Customer Experience User Experience Naming 157

The Product Guy

MAY 16, 2025

Prioritization is where product leadership gets tested. Balancing technical constraints, stakeholder agendas, and long-term goals is hard. Even experienced PMs get stuck in opinion-driven debates or lose clarity under pressure.

Technical Review 150

Technical Review Leadership Roadmap Article 150

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

UX Planet

FEBRUARY 3, 2025

Product Designer resume2025 Lets face it: your resume isnt just a piece of paper (or a PDF). For product designers, this is especially critical. Youre not just showcasing your skillsyoure selling your ability to solve problems, think creatively, and make users fall in love with yourdesigns. Pro tip: Dont just say itprove it.

Research Software 109

Research Software Feedback Software User Testing ChatGPT 109

Userpilot

OCTOBER 28, 2024

Ever wonder why some products instantly click with users while others get abandoned faster than New Year’s resolutions? The secret often lies in those crucial first moments – your user onboarding. But here’s the thing: getting users to say “wow” instead of “why?”

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Amplitude

SEPTEMBER 21, 2020

Understanding the customer journey is crucial to building products that meet your users’ needs. Without a window into how people use your products, your efforts to improve conversions will be shots in the dark. They vary according to your product and industry. Action: When users convert. What Is Funnel Analysis?

Analytic Tools 124

Analytic Tools Research Software User Testing Data Visualization 124

Product Innovation Educators

SEPTEMBER 9, 2024

Questions product managers ask me about how to improve innovation Watch on YouTube TLDR Product managers are pivotal in driving innovation within organizations. By mastering these areas, product managers can improve their skills, boost their influence, and contribute more effectively to their organization’s success.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

The Product Coalition

MARCH 17, 2021

Product Validation vs. Research?—?A A Follow Up The discussions around product validation and research have provoked some excellent debate in the community and at Terem. For example, I disagree with my own use of the word “validate” in my article, the 6 Steps to Validate JTBDs with Surveys. making a purchase).

User Testing 158

User Testing Product Research Research Software Customer Experience 158

UX Planet

JANUARY 10, 2025

Become a Product Designer in 2025 if these 6 signs resonate withyou! Imagine waking up every day excited to create products that change theworld. A career in product design offers just thata unique opportunity to bring your ideas to life while shaping the future of technology, sustainability, and user experiences.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

The Product Coalition

AUGUST 17, 2021

I love my job as a product manager. On the same day, you can be brainstorming different product ideas with designers and engineers. Our company has built a strong product culture. It is giving all product managers a lot of freedom and responsibility. She should be the voice of the customer towards product teams.

Feedback Software 158

Feedback Software Analytic Tools Reporting Tools Research Software 158

UX Planet

JULY 11, 2024

Disclaimer This case study is a conceptual project and is not affiliated with or endorsed by Google. However, for this case study, Instead of developing new applications, integrating financial management features into Google Pay can leverage its large user base for seamless user experiences.

Research Software 96

Research Software Data Visualization Feedback Software Onboarding KPIs 96

Intercom, Inc.

OCTOBER 13, 2020

These bots help businesses deliver both radical efficiencies and better, faster support experiences. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? It’s hard to balance investment optimally across ML, product, engineering, and design.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

UX Planet

APRIL 17, 2025

A harmonious blend of User Experience and Conversion Rate Optimization. This article is your roadmap to understanding how these two concepts dont just coexist but thrive together, amplifying both user satisfaction and your bottomline. Lets dive into the world of User Experience and Conversion Rate Optimization.

UX 105

UX Customer Experience User Testing Customer Feedback 105

UX Planet

JANUARY 29, 2024

TimeTrek: Crafting a Time-Travel Experience — UX Case Study Imagine if you could travel to any time and place on earth. This was an assignment provided to me so I thought why not make a case study out of it. Data Monetization Anonymously analyze user data to provide insights to historians and researchers.

Customer Experience 97

Customer Experience Travel Feedback Software UX 97

Mind the Product

APRIL 8, 2019

He researched for hours, Googling “best toothbrush” and reading articles on the pros and cons of bristle strength. I researched every purchase – headphones, winter jackets, coffee grinders – in painstaking depth before making a decision. And if you’re leading product, the sooner you learn this lesson, the better.

Product Research 195

Product Research Research Software Customer Experience User Testing 195

Centercode

JUNE 27, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. Recruiting usability test participants via email.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Product Talk

NOVEMBER 13, 2019

If you know of a product conference that is not on the list and you think it should be, please feel free to recommend it in the comments or send an email to conferences@producttalk.org. Are you looking for the 2019 Product Conference list? Product Management & Innovation. The Product Experience and Insights Summit.

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Product Research Naming Agile Research Software 235

UX Planet

JUNE 19, 2025

While ample time for thorough UX research is ideal, there are always projects where that’s not possible, in which case, I make sure to follow these three steps of UX research, in whatever capacity possible, to ensure I am not designing in the dark. Find UX case studies of a similar nature. See you in the next post!

Research Software 59

Research Software User Testing Product Research UX 59

Userpilot

SEPTEMBER 8, 2023

Are A/B testing mistakes limiting your ability to drive engagement and conversion? But here’s a fact: many SaaS companies are going about A/B testing the wrong way. This article discusses 13 common mistakes you should avoid when doing growth experiments. Testing too many hypotheses at the same time. Avoid this.

Product Research 104

Product Research User Testing Analytic Tools Data Visualization 104

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Keep reading!

Product Research 98

Product Research User Testing Feedback Software Customer Feedback 98

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. Usability tests check if people can use a product. What is usability testing? What is the purpose of usability testing?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Userpilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. In this guide, we’ll look at eight user onboarding case studies that can provide inspiration for your own onboarding flows!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Analytic Tools 97

Userpilot

JANUARY 27, 2023

Looking for excellent evaluative research design examples? In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Fake door tests are a popular and cost-effective validation technique.

User Testing 98

User Testing Product Research Research Software Feedback Software 98

UX Planet

MAY 25, 2025

I mean frictionless, user-obsessed, data-driven design choices that guide your customer from just browsing to Add to Cart without ahiccup. The secret often lies in the art of User Experience design. From heatmaps to A/B testing, these resources give you vital insights, helping you refine every stage of your conversion funnel.

Data Visualization 98

Data Visualization Analytic Tools UX Feedback Software 98

Mind the Product

JULY 13, 2017

Why Products Fail. One of the main reasons why products fail is because they don’t meet customer needs in a way that is better than other alternatives. That is the essence of product-market fit. The Product-Market Fit Pyramid. In order to achieve product-market fit, we need a model to really understand it.

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User Testing Product Marketing Marketing Product Research 180

The Product Coalition

JANUARY 12, 2022

Before solving the case, let’s first understand the fundamentals of product-led growth, something that is not complete without mentioning a few best-of-breed products. Grammarly, DropBox, Slack, Zoom are synonyms of product lead growth. Hence, innovation is an important factor to drive product-led growth.

Research Software 196

Research Software Technical Review Strategy Product Research 196

Mind the Product

MAY 12, 2020

Software used to satisfy the needs of an organization via its individual users. In this ProductTank San Francisco talk, Ciara Peter, then Senior Director of Product at Box breaks down the enterprise growth funnel and explains how we can provide the best experiences for our customers. What is enterprise software? Key Takeaways.

User Testing 160

User Testing Enterprise Customer Experience Product Research 160

Userpilot

SEPTEMBER 26, 2024

That’s what we talked about with Subhash Yadav, the Product Marketer at Unolo. Unolo’s success story – a quick summary Challenges : Unolo faced difficulty with collecting customer feedback – emails and support chat surveys had low response rates. They recorded a 44% completion rate for their surveys.

Product Research 105

Product Research Feedback Software Data Visualization Analytic Tools 105

Userpilot

SEPTEMBER 20, 2021

SaaS products are masters at multitasking. A single CRM or email marketing app might serve startups and enterprises, UX designers and product managers , visual learners, and kinesthetic learners. No two users are the same, so why should their onboarding be. How to collect data to create a personalized user experience?

Customer Experience 98

Customer Experience User Experience User Testing Feedback Software 98

Userpilot

AUGUST 17, 2024

We’ve talked to Isa Olsson, UX Researcher and Designer. TL;DR Challenge : Zoezi struggled with a lack of insight into customer usage of their product , relying solely on feedback from a few major customers, which wasn't representative of the broader user base. Why did Zoezi decide to give Userpilot a shot?

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105