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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value.

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The Ultimate Guide to Customer Education in SaaS: Best Practices, Examples, and Tools

Userpilot

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Well, enabling customer success is just about one of the highest ROI activities you can do. Customer education is the discipline of teaching customers how to use and get value from your product.

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How to Become a Technical Product Manager Without Experience

The Product HQ

More and more products are using more complex forms of technology to provide value to their customers. However, there are certification programs that help steer you in the right direction. Step 4: Build a Portfolio Landing a position as a technical product manager requires more than a one or two-page resume.

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How Digital Customer Education Can Win You More Business

Gainsight

Digital customer education has traditionally been tied to the post-sale stages of the customer journey—think onboarding and ongoing product adoption. Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Very little.

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How to Become a SaaS Product Manager Without Experience

The Product HQ

This stage requires a high level of empathy from product leaders to identify the challenges that their users face as well as possible, lucrative solutions that work despite the complexities of their customer segment and market. With those prototypes, they then proceed to build the product using the strategy and plan as a guide.

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How to Write a Data Science Product Manager Resume [+ Examples]

The Product HQ

A data product manager’s resume is never generalized because it always targets specific pain points. If you’re utilizing a resume builder, create your resume using a template that has good customer feedback. These explanations have to relate to the pain points of the organization you apply to.

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Group Product Manager vs. Principal Product Manager: What’s The Difference?

The Product HQ

While it is a senior position, there are numerous career paths, such as Group Product Manager (GPM) and Principal Product Manager (PPM). One of the main differences between the group product manager position and the principal product manager role, is the capacity in which they contribute to the product management team.