Gainsight

OCTOBER 17, 2023

Customer Success professionals are under more pressure than ever. Secure more renewals and customer expansion opportunities. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less.

Feedback Software 52

Feedback Software User Friction Education ChatGPT 52

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. Customer acquisition costs, retention /churn rates, net promoter scores, and monthly recurring revenue growth are the main KPIs you can use to measure your B2B marketing performance. What is B2B marketing?

B2B 105

B2B User Testing Research Software Analytic Tools 105

ProductPlan

JANUARY 27, 2022

They’re also investing in activities that help them better understand their market and customers. We’ve identified 12 types of tools to include in your product stack , ranging from asynchronous communication tools such as Slack and Microsoft Teams to user tracking and analysis tools including Pendo and Amplitude.

Data Visualization 89

Data Visualization User Testing Product Research Reporting Tools 89

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. So, the main attraction must be on which pain points the product solves and the specific ways customers will benefit.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Userpilot

DECEMBER 7, 2021

UX designers focus on the aesthetics and usability of the product, including color palettes, fonts, user interfaces, and other elements. Several professional courses help you acquire the needed skills for a successful career in product design or user experience design. User experience designers are great listeners.

UX 98

UX Research Software User Testing Analytic Tools 98

ProductPlan

JANUARY 21, 2022

They’re also investing in activities that help them better understand their market and customers. We’ve identified 12 types of tools to include in your product stack , ranging from asynchronous communication tools such as Slack and Microsoft Teams to user tracking and analysis tools including Pendo and Amplitude.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52

PMLesson's Ace the PM Interview

MARCH 15, 2022

Product managers, on the other hand, spend their days searching for pain points, looking for solutions and making plans to implement changes and improvements. They cycle through using customer feedback to motivate strategy. Although, they are difficult to quantify and don’t come with certifications as hard skills can.

User Testing 52

User Testing Research Software Product Management Product Manager 52

ProductPlan

JUNE 21, 2021

As the VP of Product at ProductPlan, there’s nothing that I enjoy more than talking to customers. The ensuing conversations energize us as we look at the pain point from different angles before ultimately taking the first impactful step. Of course, we all strive to be impactful. IMPACT in Action.

User Testing 45

User Testing Product Research Framework Customer Experience 45

PMLesson's Ace the PM Interview

OCTOBER 21, 2019

Irrespective of the outcome, I make it a point to thank the interviewer for spending their valuable time interviewing me and I look at possible ways to retain that professional relationship as much as I can. Were there specific things that you learned from the course materials, coaching sessions, and the community?

Technical Review 40

Technical Review Customer Experience Technical Advisors Research Software 40

The Product Coalition

NOVEMBER 6, 2019

While the initial brainstorming and launch are celebrated as proof of the genius’ of individual PMs, charting your course should also be considered one of the genuinely epic moments. This Plan is great for those teams that have sorted all technical issues but need a bit of a push in terms of market acumen and customer empathy.

Roadmap 61

Roadmap Data Visualization Technical Review User Testing 61

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had But it’s quickly falling out of favor, diminishing the customer experience, and putting unnecessary pressure on already strapped customer-facing teams. had its day. What’s the solution? What Changed?

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Userpilot

JUNE 4, 2020

And obviously – you won’t convince them with old-school marketing messages (imagine putting up a banner inside your app ‘we are the best app for you’ ) – every user sees what your product is like. Fail to make your product great, and you won’t win the customer in the long run no matter how good your marketing is.

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Research Software Customer Experience 59

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Apty the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Is Userlane or Apty the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Is Pendo or Apty the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52