PMLesson's Ace the PM Interview

MAY 15, 2025

Expect to go over your resume , to get asked about your relevant experience, to explain your interest in FinTech, and to discuss compensation expectations.  Tell me about a time you made a mistake. Implement an interval tree to manage overlapping time-based orders. Behavioral Why do you want to work at Robinhood?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Centercode

JUNE 27, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows. This guide has all the answers.

User Testing 52

User Testing Feedback Software Research Software Reporting Tools 52

Lenny Rachitsky

JUNE 22, 2025

Windsurf succeeded by tracking which code suggestions users accept and reject. ” Optimize for learning and new experiences over safe career paths. Empathy can’t be summarized: You must feel your users’ pain directly. Empathy can’t be summarized: You must feel your users’ pain directly.

ChatGPT 114

ChatGPT Research Software User Testing Data Visualization 114

Gainsight

NOVEMBER 20, 2024

And when those avenues didn’t work, the backup “plan” was to funnel already frustrated customers into the support queue or into the abyss of their Customer Success Managers’ inboxes. Meanwhile, highly engaged customers expanded at a 2.2x Zero personal touch or context? Double check. The result?

Data Visualization 40

Data Visualization Research Software User Testing Customer Experience 40

UX Planet

JUNE 23, 2025

They had invested significant resources, time, and effort. On the Operations screen the users should be able to execute an operation on a given hierarchy of entities. It’s finding a way to achieve your goal when you have limited resources (people, time, money). Step into the user’s shoes! And what is strategy?

Research Software 77

Research Software UX Customer Experience Weak Development Team 77

Business Acumen Institute

SEPTEMBER 18, 2023

So we have technical solutions that don’t necessarily solve a customer problem. Customer service people understaffed the call center because they didn’t know the marketing programs that drove demand So they got lost sales and unhappy customers who got stuck on hold for way too long a period of time.

Data Visualization 40

Data Visualization Reporting Tools User Testing Research Software 40

Gainsight

FEBRUARY 10, 2025

Customer Success Platforms (CSPs) can be a game-changeror a total headache. So whens the right time to invest in a CSP? Too many companies jump into a CSP before theyre ready, struggling under complex workflows when they just need to get a handle on customer risk. Just real-time intelligence , effortlessly. The reality?

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Customer Feedback 52

Arkenea

MAY 12, 2025

” Navigating Time Zones and Ensuring Project Momentum The time difference between the US and India (9.5-13.5 For time-sensitive projects, this often becomes a crucial competitive edge. However, the true value proposition extends far beyond hourly cost comparisons.

Reporting Tools 52

Reporting Tools Analytic Tools Software Developers Software Development 52

Product Innovation Educators

SEPTEMBER 9, 2024

We spot important ideas, uncover customer needs, turn concepts into products or features, and work to increase market share. Introduction: The Role of Product Managers in Innovation As product managers, we’re at the forefront of innovation in our companies. But there’s more to innovation than just creating new products.

Research Software 304

Research Software User Testing Customer Experience Analytic Tools 304

Productside

NOVEMBER 25, 2024

For current and aspiring product managers, the question comes up time and again: Is product management certification worth the investment? Thats why we conducted a survey of 200 product managers across industries like finance, healthcare, and tech to better understand the value of certification.

Certifications 156

Certifications Data Visualization Product Research Product Management 156

Arkenea

JUNE 22, 2025

As a leading healthcare software development company, Arkenea specializes in creating custom EHR solutions that can reduce your total implementation costs by 20-50% compared to traditional off the shelf systems. You may occasionally have to pay a higher subscription price as the user base expands.

Research Software 52

Research Software Healthcare Systems Review Software Review 52

Product Management University

MARCH 14, 2023

One View of the Customer. Measurable Customer Value. Today, Product Management University announced the availability of its Customer Outcome Framework for B2B. It’s a simpler approach for bringing quantifiable strategic value to the customer versus the typical approach of focusing solely on customer problems.

Framework 246

Framework Customer Experience Product Marketing Product Management 246

ProductPlan

JUNE 5, 2020

Learning on the job or via a professional mentorship offers the chance to grow and gain valuable experience. There is one learning opportunity that signifies the mastering of a topic (and enhances your LinkedIn profile): Product management certifications. But how do you know which ones are worth your time and money?

Certifications 114

Certifications Customer Experience Artificial Inteligence Product Management 114

Product Management University

OCTOBER 9, 2024

Unconventional Skills That Simplify B2B Product Management Today, Product Management University announced free training courses for product managers. Experienced product managers that want a refresher or want to supplement their conventional product management skills with unique best practices for B2B and get an additional certification.

Product Management 130

Product Management Product Manager Certifications Customer Experience 130

The Product Guy

MAY 7, 2020

As a result, there are various different approximations that are made about the role in an organization depending upon their experience with building products. Mushrooming of training sessions and certifications on PM reflects the situation quite well. . As a first step, PM needs to define the strategy for the product.

Technical Review 398

Technical Review Product Management Product Manager Onboarding KPIs 398

Melissa Perri

JUNE 29, 2017

It’s an interesting question and one that takes time to unpack. The first time I heard the term, I asked someone what it meant. That was until I had my first experience teaching Product Management at a company using the SAFe framework. You are teaching us to talk to users, but I am a Product Owner.

Product Management 325

Product Management Product Manager Product Research Customer Experience 325

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. Customer success manager fundamentals, by Udemy. Managing churn rates.

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Product Innovation Educators

SEPTEMBER 12, 2022

Three levers to create products customers love. I start episodes by saying, “ I’m so glad to be part of your journey towards product mastery so you can better develop products customers love.” This is something I’ve been asked about many times since starting the podcast in 2015. Frameworks and tools.

Reporting Tools 287

Reporting Tools Product Research Customer Experience Certifications 287

Userpilot

AUGUST 29, 2022

How effective is your customer training strategy? Properly educated customers will engage more with your product and are most likely to become loyal. If you’re not seeing much of that, then chances are you need to educate customers more. Segment your users and provide personalized training instead.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

Userpilot

SEPTEMBER 2, 2022

TLDR; Instructional design software helps you create custom eLearning courses and training material. Instructional design software should be used to educate people on a general topic – like corporate training, product training, or academics. You can build contextual in-app experiences without needing to code.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

The Product Coalition

SEPTEMBER 24, 2024

Here’s how you can apply the ‘User Outcome Connection’ and get results. In some instances, these innovations feel like game-changers, set to transform the experience for users across the board. The real difference lies in whether these features address genuine user needs. Let’s break down why that’s essential.

Reporting Tools 147

Reporting Tools Data Visualization Research Software Artificial Inteligence 147

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

AUGUST 24, 2022

Do you have a solid customer enablement strategy that empowers customers and turns them into power users? Customer enablement can be the key to driving user satisfaction, retention , and loyalty. Customer enablement positions you for increased customer loyalty and satisfaction.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Product Innovation Educators

JULY 2, 2018

That experience is valuable. Some bad habits may be from a lack of knowing better but others come from routine and a “this is how we do it”-sort of mentality that too often develops over time in many organizations. Also, both Alicia and I have found value in product management training and certification.

Weak Development Team 168

Weak Development Team Certifications Product Management Product Manager 168

Product Management Unpacked

JULY 11, 2019

Unfortunately, little has changed in the world of product management education, training or preparation to meet today’s high demand. The predominant way product managers are trained today is via on-the-job training. So, what are employers doing to attract and retain product managers?

Education 217

Education Automotive Product Management Product Manager 217

Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. customers, site visitors, leads). It’s a rich, first-hand source of truth that powers a higher standard of engagement efforts. what customers are interested in, what problems they are facing, what their needs and preferences are).

Data Visualization 217

Data Visualization Analytic Tools Feedback Software User Testing 217

Product Management University

MAY 7, 2020

After 18+ years of training clients in person, the COVID-19 travel restrictions and social distancing have turned Proficientz into an online only business in the short-term. It has been a lot of fun and a great learning experience. User Experience and Brand Perception Are One and the Same. You Still Need To Be Personable.

Certifications 147

Certifications Customer Experience User Testing Travel 147

Userpilot

JULY 25, 2024

Whether you’re a seasoned professional or new to the field, understanding the nuances of customer experience managers is essential for success. TL;DR A customer experience (CX) manager is a professional responsible for improving interactions between a company and its customer base across different touch points.

Customer Experience 85

Customer Experience Data Visualization Customer Feedback User Friction 85

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 98

Customer Experience User Testing Data Visualization Feedback Software 98

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. We leave no stone unturned when it comes to data privacy. Expiry and deletion.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Userpilot

MAY 22, 2024

What if you could get into your user’s brain? These tools can provide you with the qualitative and quantitative data you need to understand how your customer behaves in your product, so you can make the necessary changes to improve their experience.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

Product Management University

JUNE 22, 2020

Just-in-time learning is not a new concept. But the COVID-19 pandemic and social distancing restrictions have pushed a lot of organizations into wider adoption in the absence of traditional instructor-led classroom training. What is Just-In-Time Learning? You learn new skills in small increments at the exact time you need them.

Customer Experience 130

Customer Experience Product Marketing Marketing User Testing 130

Intercom, Inc.

SEPTEMBER 10, 2018

For a long time, many companies had only one way to capture visitors to their website: contact forms. Lengthy lead forms became the lifeblood of modern customer acquisition. The big difference is with the live chat funnel, you do this in real-time, which requires sales teams to exercise a few new muscles.

Customer Experience 132

Customer Experience Research Software Product Research Data Visualization 132

The Product Coalition

MARCH 3, 2022

But ‘times-are-changin’. Many more traditional companies have finally come to realised the benefits of customer-centricity, design thinking and discovery. I believe our current approach to training and upskilling is suboptimal. Single vs Double loop learning Don’t get me wrong, classroom teaching/training has its place.

Product Research 173

Product Research Data Visualization Consulting Agile 173

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

Userpilot

AUGUST 6, 2024

There’s no product growth without customer engagement. No matter how intuitive and valuable your product is, customers always need a bit of a nudge to experience its benefits and start using it as a go-to solution to their problems. TL;DR Customer engagement involves all interactions with customers along their journey.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98