eG Innovations

OCTOBER 1, 2021

The discussion focused on the mechanics of certifications, what to choose, how to get support and mentorship, and how to overcome barriers such as cost, confidence, and access to lab equipment. My fellow panelists were: Jen Sheerin , a VDI specialist at Microsoft in the Azure Infrastructure team with over a decade of experience.

Certifications 64

Certifications Analytic Tools Technology Customer Experience 64

The Product HQ

MAY 10, 2024

In it, we break down the step-by-step approach you must follow to land this job, even if you don’t have any working experience in the field. Steps to Become a Data Product Manager With Zero Experience You don’t need relevant experience to become a data PM. To learn more via video, watch below. Otherwise, skip ahead.

Data Visualization 52

Data Visualization Customer Experience Artificial Inteligence Certifications 52

Userpilot

MAY 20, 2024

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value.

Data Visualization 105

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 105

Userpilot

MAY 20, 2024

They are a great way to encourage and retain customers by offering rewards to help you create long-term relationships with new customers. Customer loyalty programs boost customer retention, repeat purchases, business relationships, and upselling /cross-selling opportunities, enhancing revenue and partnerships.

Feedback Software 102

Feedback Software Analytic Tools B2B Research Software 102

Gainsight

MARCH 4, 2024

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. For online training programs, data plays a critical role from beginning to end. Data is the objective pillar that drives every successful business.

Reporting Tools 52

Reporting Tools Data Visualization Onboarding KPIs User Testing 52

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

OCTOBER 20, 2022

A user onboarding academy will help you get started on user onboarding and how to build great user onboarding flows. In the brutal world of SaaS business where activation and retention are crucial, smooth user onboarding ensures users are highly engaged and activated from the start. What is user onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Certifications 98

The Product HQ

MAY 10, 2024

If you want to become a product lead but have no experience, it is still not difficult to get there. Product managers can work their way in their career path to become this lucrative profession with time. Keep reading to learn how to become a product lead with no experience.

Customer Experience 52

Customer Experience Research Software Feedback Software User Testing 52

Userpilot

JUNE 12, 2024

Understanding the salary landscape for customer onboarding specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer onboarding specialist helps onboard customers by conducting product tours , answering their questions, and helping them achieve their goals with the product.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

Gainsight

SEPTEMBER 26, 2023

For SaaS companies in 2023, it simply isn’t possible for Customer Success Manager (CSM) headcount to keep pace with business growth. That means self-service resources that guide customers through onboarding to fast value realization have become table stakes, for both low-touch and high-touch CS models. Let’s dive in.

Education 52

Education Customer Experience Customer Feedback Reporting Tools 52

The Product HQ

MAY 10, 2024

More and more products are using more complex forms of technology to provide value to their customers. However, there are certification programs that help steer you in the right direction. Recruiters value candidates who have some form of experience in the field. The experience you gain is either formal or informal.

Research Software 52

Research Software Analytic Tools Customer Experience Product Management 52

Intercom, Inc.

OCTOBER 19, 2022

At Intercom, we believe trust is at the core of every relationship between a business and its customers. We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. We leave no stone unturned when it comes to data privacy. Expiry and deletion.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. The first internal group to train is marketing. Both must be conversant in WHY the customer would benefit from the product.

Product launches 59

Product launches Onboarding KPIs Feedback Software Research Software 59

The Product HQ

MAY 10, 2024

Our PMHQ Technical Product Manager Certifications help you learn a wide range of key technical skills to create high-performing software solutions. Step 4: Gain Formal/Informal Experience Building firsthand experience and real practice helps you start to see what the role of machine learning product managers entails.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Technical Review 52

The Product HQ

MAY 10, 2024

It also means that you need practical skills to predict the kinds of technical challenges that AI product teams experience. However, product development is a multifaceted discipline that sits at the crossroads between technology, business, and user experience. This is a plus when coordinating with the technical team.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. The first internal group to train is marketing. Both must be conversant in WHY the customer would benefit from the product.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52

Gainsight

OCTOBER 25, 2023

Consumers have made it clear that customer experience reigns supreme and they’re willing to pay more for it. Part of that experience is how you train your customers. Unfortunately, old-school training tactics, namely, traditional help centers, don’t deliver the experience your customers demand.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Customer Feedback 52

The Product HQ

JUNE 1, 2024

Most of the time, they have experience in product development , product marketing, and project management. A product expert’s professional development as a product manager depends on this experience. At times, we associate product managers with a product manager internship before assuming the role.

User Testing 52

User Testing Product Research Reporting Tools Data Visualization 52

UX Planet

JUNE 10, 2024

It may be time to prepare for some of them now. After all, with the rise of virtual reality (VR), the need to create quality user interfaces and experiences is increasing. Virtual interaction designers will design intuitive and user-friendly interfaces for VR apps, games, and social interaction platforms.

Research Software 79

Research Software Artificial Inteligence User Testing ChatGPT 79

ProductPlan

JUNE 16, 2022

Moreover, they continue to seek to understand and solve new problems as customer behaviors change. Certainly a tall order in normal times. In late summer of 2021, Product School announced that it had raised $25M in growth equity to scale its product training platform. The product is, in fact, the main tool to acquire customers.

Certifications 52

Certifications Product Management Product Manager Product Research 52

The Product HQ

MAY 10, 2024

Therefore, API product managers oversee their development and gain a smooth integration and end-user experience. Step 1: Get Certified in Technical PM Obtaining a valid certification for technical PM is the best way to start your journey of becoming an API product manager. API product managers have several responsibilities.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Data Visualization 52

Gainsight

FEBRUARY 23, 2024

At Gainsight, we understand the vital role that customer education plays in driving sustainable growth and fostering strong relationships with our clients. That’s why we’ve made significant investments in our own customer education program, Gainsight University. And the results speak for themselves.

Education 52

Education Customer Experience Customer Feedback Data Visualization 52

The Product HQ

MAY 10, 2024

Our PMHQ Product Manager Certification will help you get a foothold in the essentials of a product management job. Step 2: Become a Certified Technical Product Manager Many companies have their own internal training programs and certification processes. The demand for growth in startup product teams is at an all-time high.

Startups 52

Startups Customer Experience User Testing Technical Review 52

Userpilot

JUNE 12, 2024

The product specialist role offers ample opportunities to advance your career in different functions, such as product management and customer experience. It takes more than the right degree or certifications to become a product specialist worth your salt. You can even transition into leadership roles in marketing and sales.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Product Innovation Educators

MAY 27, 2024

It covers various ideation techniques such as SCAMPER, brainstorming, mind mapping, storyboarding, brainwriting, Six Thinking Hats, Delphi, ethnography, Day in the Life, empathy analysis, personas, and customer journey maps. Storyboarding focuses on developing a story to understand the problems or issues customers face when using a product.

Data Visualization 108

Data Visualization Product Research Research Software Customer Feedback 108

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. To see how Userpilot can help you onboard and educate your customers, book the demo!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Product Management University

MAY 7, 2020

After 18+ years of training clients in person, the COVID-19 travel restrictions and social distancing have turned Proficientz into an online only business in the short-term. It has been a lot of fun and a great learning experience. User Experience and Brand Perception Are One and the Same. You Still Need To Be Personable.

Certifications 148

Certifications Customer Experience User Testing Travel 148

Product Management University

JUNE 22, 2020

Just-in-time learning is not a new concept. But the COVID-19 pandemic and social distancing restrictions have pushed a lot of organizations into wider adoption in the absence of traditional instructor-led classroom training. What is Just-In-Time Learning? You learn new skills in small increments at the exact time you need them.

Customer Experience 130

Customer Experience Product Marketing Marketing User Testing 130

The Product Coalition

FEBRUARY 29, 2024

Chapter 1: Unveiling the LLM Landscape Think of LLMs as language ninjas trained on massive datasets to understand and generate human-like text. While this guide focuses on choosing LLMs for user-facing applications (think chatbots, writing assistants), remember they can also revolutionize internal tasks like report generation or data entry.

Artificial Inteligence 121

Artificial Inteligence Data Visualization Reporting Tools Research Software 121

PMLesson's Ace the PM Interview

JULY 13, 2020

In volatile times like these, it’s no surprise that PM jobs are growing fast. There’s no set skillset or formal certification for PMs like there is for Project Management (PMP). Lot’s of programs exist to help you upskill quickly, and with growing competition, certification (coupled with experience!) So how do you decide?

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Product Innovation Educators

JUNE 3, 2024

Mastering Market Research Techniques for Successful Product Management Watch on YouTube TBD TLDR Market research is essential for product managers to make informed business decisions and to create products customers love. Using multiple methods provides a more complete and insightful picture of customer needs.

User Testing 69

User Testing Product Research Market Research Data Visualization 69

Userpilot

JUNE 3, 2022

Product marketing is the process of bringing a product to the market, promoting it, and selling it to customers. SaaS companies are increasingly investing in product marketing to stand out in a competitive market with effective product launches , positioning, and improved product experiences. User onboarding tools: Userpilot.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

BrainStation Product Management

DECEMBER 13, 2018

A product management certificate is worth it, and many Product Managers (or aspiring Product Managers) are enrolling in certification programs. Let’s take a closer look at why a product management certification is worth your time. Certification Courses Provide Hands-on Experience.

Certifications 59

Certifications Reporting Tools Product Management Product Manager 59

Product Innovation Educators

MAY 20, 2024

. – Jobs-to-be-Done theory focuses on understanding the customer’s underlying needs and the jobs they are trying to accomplish with a product. Introduction In today’s competitive market, creating products that customers love is crucial for the success of any organization.

Reporting Tools 102

Reporting Tools Research Software Product Research Feedback Software 102

Userpilot

JUNE 12, 2024

TL;DR A product launch manager is a professional overseeing the efforts to introduce new products to the market. One of the biggest factors influencing your salary is your experience level. According to Glassdoor, here’s how experience can impact your product launch manager’s salary. Book a demo to see it in action!

Product launches 52

Product launches Analytic Tools Data Visualization Feedback Software 52

Product Innovation Educators

APRIL 22, 2024

These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. These are the knowledge areas that make us successful as product masters who know how to create new value for our customers. They also lead to more influence in our organizations. 1:14] Who is Chad McAllister?

Research Software 102

Research Software Certifications Product Research User Testing 102

Gainsight

OCTOBER 7, 2022

According to Gainsight research , companies continue to invest in customer success (CS), and it’s obvious why: CS is an efficient growth engine for the business. . That’s why Gainsight offers two robust education programs that help you level up your customer success management game. But all of that is easier said than done.

Research Software 52

Research Software Reporting Tools Customer Experience User Testing 52