Userpilot

JANUARY 26, 2023

Use various UX patterns to guide users, like modals , tooltips , hotspots, and checklists. Provide self-service options, such as a knowledge base , to meet customer expectations and take the load off your support team. It includes adding fun elements to your UI, like badges, certificates, and more.

Analytic Tools 96

Analytic Tools Feedback Software Customer Experience Data Visualization 96

Userpilot

DECEMBER 19, 2022

Ensure that your website has a fast loading speed, mobile-friendly design, user-friendly interface , and SSL certificate to keep customer information secured. Investing in educational content for your knowledge base or self-service portal also makes it easier for customers to use your product.

B2B 100

B2B User Testing Research Software Analytic Tools 100

Userpilot

JULY 14, 2021

Appcues comes second-next, with really nice UX and UI. Userguiding and Product Fruits offer more features, but have very clonky and buggy UX and UI, which makes them feel ‘half-baked’ and offers a poor user experience. User-friend UX and UI. ? the guides’ UX makes it difficult to build product tours in it. ?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

FEBRUARY 7, 2020

Update your knowledge base. Unlike your knowledge base, which focuses on how to complete a certain task, this educational content should cover real-world cases of your product in action. This kind of content provides customer education and builds on your knowledge base. Send automated email sequences.

Analytic Tools 59

Analytic Tools Research Software Education Customer Experience 59

Userpilot

JANUARY 19, 2021

At Userpilot, we believe strongly in that approach and base our customer engagement on things like: How many customers are creating experiences, checklists, NPS surveys, segmentation, and using the analytics dashboard. Hubspot has pioneered this approach with its certification program. Tracking our month-over-month NPS score.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

SEPTEMBER 2, 2022

The resource center created with Userpilot is totally customizable, in the sense that you can choose your knowledge base design and structure, and create a help center that feels unique to your brand. Upon signing up, you have access to checklists, modals, tooltips, hotspots, and other UX elements. An intuitive knowledge base.

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Education 96

Userpilot

JULY 31, 2023

The relevant features include: Management dashboards. To enable its customers to make good use of the product and all its features, the company offers training and certification programs via its Digital Adoption Institute. You can also attach a video tutorial , add a knowledge base document, or link to another page in the ShoutOuts.

Data Visualization 88

Data Visualization Embedded Analytics Analytic Tools Feedback Software 88