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12 Best Customer Insight Tools for SaaS Companies in 2024

Userpilot

If so, you need to invest in the right customer insight tools. These tools are perfect for providing valuable customer insights to make product improvements and optimize your customer experience. Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media.

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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Without retention, a SaaS business doesn’t have a predictable revenue stream necessary for growth. Create comprehensive self-service resources to enable users to solve problems independently. Use predictive analytics to identify and proactively address potential churn risks. Customer retention reduces overheads.

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Product Analyst: Responsibilities, Skills, and Requirements

Userpilot

A product analyst needs to be able to utilize data strategically, but their job description doesn’t depend on data science degrees anymore. This change has been primarily driven by increased access to analytics tools like Userpilot that help businesses achieve product growth. What is a product analyst?

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How to Become a Data Product Manager Without Experience

The Product HQ

Do you want to become a data product manager? As the world moves towards a data-driven economy, businesses are keen on data trends and hiring people who know the ins and outs of data. Big data analytics is a growing global market expected to reach $550 billion by 2028. To learn more via video, watch below.

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491: Product Design & Development: Fifth of Seven Knowledge Areas of Product Mastery – with Chad McAllister, PhD

Product Innovation Educators

How product managers can master product design & development Watch on YouTube TLDR This article explores the crucial role of product design in product management, focusing on ideation and concept design tools. Ideation Tools Ideation is the creative process of generating, developing, and communicating new ideas.

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Data Science Career Path: Your Complete Guide

PMLesson's Ace the PM Interview

Interested in getting help acing your data science or machine learning interview? Check out our complete Data Science Interview Prep Course.    Curious about following a data science career path? And as companies collect even more information, working with and understanding data is becoming a bigger priority.

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Digitization of Customer Experience: 15 Best Practices For Managing Digital CX

Userpilot

To improve digital CX, start by offering an omnichannel customer experience, where data is synced across multiple channels and customers can enjoy a connected experience no matter where they are. Map out your entire customer journey to visualize every touchpoint and recognize areas for improvement. What is digital customer experience?