Lenny Rachitsky

JUNE 24, 2025

Some, which focus on language—like ChatGPT o3 , Claude Sonnet 4 , Gemini 2.5 There are also more traditional types of AI models, such as classification models (used in tasks like fraud detection), ranking models (used in search engines, social media feeds, and ads), and regression models (used to make numerical predictions).

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UX Planet

JUNE 30, 2025

That changed in 2024 — the year AI stopped being a side project and became the engine of digital banking. The payoff is already visible in richer digital experiences, sharper personalization and faster, safer service. Within this landscape, banking/financial services is a leading adopter of AI.

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Data Visualization Banking Reporting Tools Analytic Tools 75

Product Innovation Educators

JULY 29, 2024

Ulwick realized that if we could predict how customers would measure a product’s value, we could design products to meet those criteria. Building the ODI Framework After the PCjr setback, Ulwick moved from engineering to product planning at IBM. ” This question led to valuable insights.

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Lenny Rachitsky

JUNE 1, 2025

He is known for his “extreme dogfooding” ethos—personally completing almost a thousand Uber driving and delivery trips to sharpen his product insight and user empathy—and his “ship, ship, ship” mantra, which drives rapid iteration across Uber’s global teams.

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Lenny Rachitsky

MAY 25, 2025

At OpenAI, she established marketing foundations for ChatGPT for consumers and enterprises, as well as their developer API platform. An engineer turned marketer, Krithika brings a uniquely analytical approach to marketing. While at Stripe, she spent over eight years building and scaling their marketing function from scratch.

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Analytic Tools User Testing ChatGPT Marketing 84

Product Innovation Educators

OCTOBER 9, 2023

He spent the first half of his 25-year engineering career in the semiconductor industry as a chip designer and the latter half in software product development. A friend was working on using large AI language models to help analyze data and produce some metrics about the data. Engineers usually strive for perfection.

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User Testing Customer Experience Product Research Research Software 301

Product Talk

FEBRUARY 14, 2024

And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool. I myself am a visual thinker, and a big believer in external representations as a tool to create common ground (as Barbara Tversky is quoted in Teresa’s book).”

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Analytic Tools Research Software Product Research User Testing 315

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. With the release of ChatGPT, it seems like a digital assistant has arrived. ChatGPT on the other hand is easy to access, use and train for anyone.

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ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

The Product Coalition

DECEMBER 11, 2023

AI tools for content creation, powered by advanced machine learning algorithms, analyze extensive datasets to discern patterns and trends. This analytical capability not only enhances the precision of content creators but also streamlines workflows. In doing so, the effectiveness and reach of the content are heightened.

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Product Talk

SEPTEMBER 6, 2023

I had a lot of fun during this open and candid discussion and I thought Product Talk readers might want to check it out, especially if you’re in a leadership role and you have a product team or teams reporting to you. Arne Kittler provided a warm welcome to the Fireside Chat portion of the Leadership Forum at Product at Heart.

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People-First Product Leadership

NOVEMBER 5, 2024

Picture this: A room full of product leaders huddled around market data like detectives at a crime scene, learning to spot the subtle clues that spell opportunity. Just as a master chef knows instinctively when a dish needs a pinch of salt, great product leaders cultivate an intuition that bridges data and action. The secret?

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Product Research User Testing Data Visualization Customer Experience 52

Arkenea

APRIL 10, 2025

This guide covers everything you need to know about outsourced software product development services , from core definitions and benefits to a stepbystep process, pros and cons, realworld case studies, and future trends. This lean approach allowed the founding team to validate the market before investing in a full inhouse team.

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Analytic Tools Research Software Reporting Tools Software Review 52

Lenny Rachitsky

FEBRUARY 20, 2024

Don’t miss Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my PM recruiting service (helping you hire Sr. It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. Prominent engineers are worried. What are GPTs?

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Lenny Rachitsky

APRIL 9, 2024

Subscribe now P.S. Check out my PM recruiting service (helping you hire Sr. Taking gigabytes of data, analyzing it, and giving succinct and (increasingly) insightful answers. That sounds a lot like a tool that would be incredibly good at identifying a clever strategy. Think about it—what is AI best at? People stuff!

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Product Talk

APRIL 19, 2023

Within the product world at large and the Continuous Discovery Habits community specifically, we’re seeing increasing interest in personal knowledge management, both in terms of the processes and tools people are using to support them on this journey. Find all of the posts in this series here.

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Research Software Data Visualization Product Research Systems Review 130

The Product Coalition

APRIL 3, 2023

OpenAI’s ChatGPT has opened the public’s imagination on what kind of problem-solving AI can do, while OpenAI’s APIs have given app developers the ability to build on top of their state-of-art models. And best yet, I don’t need to come prepared with a vast data library. So now you are building some unique IP on top of data that you own.

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UX Planet

JUNE 13, 2025

The reason was simple: creating visuals was the only easily understandable skill I had that no one else knew how to do, and it was acknowledged. White hat designers In Part 1 of this story, we explored how a lone in-house design generalist can free up time and resources by offloading routine UI maintenance tasks to web engineers.

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Lenny Rachitsky

FEBRUARY 8, 2024

Before OpenAI, Logan was a machine-learning engineer at Apple and advised NASA on open source policy. To get better answers from ChatGPT, be specific and give more context to your questions. GPTs unlock the potential for an “agent future,” where we assign complex tasks to AI tools.

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People-First Product Leadership

JUNE 24, 2025

Or noticed how the same conversation can lead to new insights or annoyance depending on how a question is phrased? Because while AI is busy handling the predictable, our very human superpowers (e.g. When machines handle the predictable, we can focus on what matters. That's the magic of being thoughtful. Why does this matter now?

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Leadership Data Visualization Analytic Tools Research Software 52

Userpilot

JUNE 30, 2023

Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Jasper AI offers a wide selection of templates and tools for various writing tasks. There’s no simple answer to this question.

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Feedback Software Analytic Tools Research Software Data Visualization 98

The Product Coalition

JULY 5, 2023

Don’t put this guy in charge Years ago, a book called The Inmates are Running the Asylum described how engineers get in the way of good design. Questions 1 and 2 add “at any price” to account for: Optimistic assessments by your engineers. It comes with a few helpful rules for the latter. Just remember who signs your paycheck.

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Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Public company market caps are from 8/30/24.

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Alchemer Mobile

JUNE 15, 2024

For most people, that door opened in late 2022 when ChatGPT was released to the public. Aberdeen Strategy & Research reports nearly 80% of companies are turning to AI for their data-driven business activities, specifically customer interactions. It relies on manual setup and explicit knowledge about what’s in the data.

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Lenny Rachitsky

SEPTEMBER 26, 2024

Brought to you by: • Explo —Embed customer-facing analytics in your product • Sprig ⁠⁠ —Build products for people, not data points • Sidebar —Accelerate your career by surrounding yourself with extraordinary peers — Tamar Yehoshua is the president of product and technology at Glean.

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User Testing CTO Coach Analytic Tools Research Software 106

Gainsight

OCTOBER 4, 2023

And, while an iframe over ChatGPT is better than nothing, these basic solutions lack the data privacy and analytics power of a robust AI engine that crunches real customer data. It’s your CSM’s co-pilot, your data analytics superhero, and so much more. Enter Horizon AI. What’s Horizon AI?

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Analytic Tools Data Visualization Feedback Software Engineering 52

Lenny Rachitsky

MARCH 4, 2025

Roughly half are PMs, but over a quarter are founders, and the rest (and the segment growing fastest) are a mix of adjacent functions: engineers, designers, growth/marketing, data, UXR, etc. Other: I also have an EA and an engineer who help across all of the areas above. It’s very special. Go read it. So work unfairly.

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Reporting Tools Feedback Software Product Research Engineering 69

Userpilot

AUGUST 15, 2023

This is your one chance to get real-world insights from your target customers regarding your product/feature. Get user insights through feedback surveys. You can create focus groups from your customer base and get their insights on your creative materials – texts, images, videos, landing pages, etc.

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Product launches User Testing Feedback Software Research Software 98

Modus Create

MAY 20, 2025

These forums serve as a direct line of communication with our users, providing insights into their needs and concerns. GitHub Copilot : This tool assists in development, making the coding process smoother and more efficient. Implementing analytics to track community engagement trends.

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Mixpanel

APRIL 12, 2024

It’s agonizing over moving targets, considering new data, and even changing your mind on what you think is good. Today, AI tools have become a powerful aid in helping technical and non-technical builders with those aforementioned tasks of coding, illustrating, writing copy, and the like. Building is decision-making. And they will be.

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Intercom, Inc.

JANUARY 31, 2023

 In December, our Director of Machine Learning, Fergal Reid , and I sat down to chat about the launch of ChatGPT : the good, the bad, the promise, the hype. Here are some of the key takeaways: The ability of ChatGPT models to process natural language in multi-sentence conversations continues to improve and unlock new possibilities.

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UX Planet

MARCH 2, 2024

Part 1: The need for Reevaluation If you have worked on the GenAI products/ features before or are just starting, you might find adopting a reverse engineering approach beneficial. Once confident in the data output, efforts can shift to scaling the solution and extending it to more use cases within the identified core domain.

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Product Research Research Software User Testing Analytic Tools 93

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company raised $6 million in seed funding last year and is hoping to become part of the modern product team’s tool stack.

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Arkenea

JULY 16, 2024

Brandon Shalton, a technologist with decades of experience applying technology to solve human problems talks about AI integration as a tool to help in scaling healthcare delivery, thinking different for fostering innovation and what it takes for being a successful healthcare CTO. Connect with Brandon on LinkedIn here.

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Userpilot

DECEMBER 21, 2023

Hosted by an ensemble of AI-generated voices, the show delves deeply into a new topic each week, offering listeners an insightful and innovative experience. It offers insights for both AI novices and enthusiasts. It is a valuable resource for ML/AI researchers, data scientists, engineers, and tech-savvy business and IT leaders.

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Research Software Artificial Inteligence Technical Review Technology 104

Mironov Consulting

NOVEMBER 15, 2023

  Stories range from “20 ways you can use ChatGPT to make your work easier” to “here’s how AI will end civilization as we know it.”   Where did your training data come from.)  We’re at the top of the AI/LMM/Chatbot hype cycle. Every biz publication is deliriously covering this. 

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Gainsight

FEBRUARY 8, 2023

By Jake Ellis, Principal Product Evangelist, Gainsight From Alexa to ChatGPT, artificial intelligence (AI) has recently become a household name. According to Gainsight CCO Kellie Capote , Customer Success teams can grow and forecast NRR through customer health data. That’s where artificial intelligence enters the chat.

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Data Visualization Customer Feedback Artificial Inteligence Analytic Tools 52

Usersnap

MARCH 22, 2023

With the constant influx of data, manually analyzing and categorizing user feedback can be time-consuming and labor-intensive. Artificial Intelligence (AI) has emerged as a powerful tool to streamline many steps in this process, offering several benefits to product managers, customer success teams, engineers and marketing teams, and users.

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Customer Feedback User Testing Feedback Software Artificial Inteligence 52