UX Planet

DECEMBER 6, 2024

CaaS platforms function similarly to e-commerce marketplaces, but for automobiles. Enter CarFYAI, CarFY AI is an AI-powered system for streamlining car discovery in Car-as-a-Service platforms, providing a personalized and enhanced user experience for customers. So they look for automobile rental firms to suit thisneed.

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Lenny Rachitsky

APRIL 6, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: WorkOS —Modern identity platform for B2B SaaS, free up to 1 million MAUs Vanta —Automate compliance. She co-founded the live learning platform Maven, backed by First Round and a16z. Before Maven, Wes co-created the altMBA with best-selling author Seth Godin.

CTO Coach 121

CTO Coach Framework Feedback Software Product Research 121

Product Innovation Educators

JULY 22, 2024

Example: Imagine you’re designing a new dashboard for a fintech app. Brainstorm and Choose Solutions (60 minutes) This is where the magic happens. Cain found that 80% of the time, two-hour sprints led to the same solutions as five-day sprints. Train Your Team The beauty of two-hour sprints is that anyone can lead them.

User Testing 301

User Testing Data Visualization Research Software Feedback Software 301

Product Talk

SEPTEMBER 6, 2023

Let’s have feedback loops. Then how do we do the work to discover what are the right solutions that actually address those needs in a way that drives that outcome? How do we get our teams access to the right tools to quickly test assumptions? Can we get access to the right tools? This is the absolute best solution.

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Product Research User Testing Research Software Feedback Software 321

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. With the release of ChatGPT, it seems like a digital assistant has arrived. ChatGPT on the other hand is easy to access, use and train for anyone.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Lenny Rachitsky

MAY 15, 2025

Scale through platform investment: Rather than custom solutions, Revolut builds scalable platforms that enable a team of 300 people to ship credit products monthly across 50 countries—a function that typically requires 2,000 to 3,000 employees at traditional banks.

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Weak Development Team Technical Review Software Review Feedback Software 80

Userpilot

APRIL 24, 2024

This includes the SaaS industry too. In this article, we explain: Why investing in AI in SaaS is a must. What AI tools you can use. TL;DR AI helps SaaS teams improve productivity by automating repetitive tasks. Use it to streamline the creation of emails, website copy, and app microcopy. Let’s get to it!

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Analytic Tools Feedback Software Data Visualization Reporting Tools 96

The Product Coalition

APRIL 28, 2023

We are living in exciting times — the area of the rise of AI tools. Product Management is a challenging and dynamic field that requires constant adaptation to new technological developments on the one hand and changing customer and market demands on the other hand. You probably heard about chatGPT and the daily changes in the field.

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ChatGPT Reporting Tools Feedback Software Research Software 97

The Product Coalition

MARCH 14, 2023

As a product manager, one of the most significant challenges in app development is designing an intuitive prototype that meets the needs of the target audience and gathering user feedback quickly for iteration. We will use a combination of CHatGPT and AI Art to see if it can aid to product manager to quickly prototype ideas.

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ChatGPT Feedback Software User Testing Customer Experience 78

The Product Coalition

JUNE 14, 2023

As students increasingly turn to platforms like YouTube to learn complex concepts, they face similar limitations in interactivity and personalized learning experiences. For example companies like Chegg or Khan Academy or Pearson they have wealth of content that can be used to train the chatbot. Everyone has their own way of learning.

Education 145

Education Feedback Software Research Software Data Visualization 145

UX Studio

SEPTEMBER 23, 2024

Imagine a future where lesson planning takes minutes, not hours—this is the promise of AI-driven educational tools. To understand how these tools work for teachers, we conducted an in-house project. During this project, we aimed to explore their attitudes toward AI and AI-driven tools. For recruitment, we used Respondent.io

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Research Software Feedback Software Education Data Visualization 88

Userpilot

JUNE 11, 2024

Looking for ways to improve your SaaS onboarding experience? We also discussed best practices for delivering the perfect product experience and getting users excited about using your tool. We also discussed best practices for delivering the perfect product experience and getting users excited about using your tool.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 104

Alchemer Mobile

JUNE 15, 2024

For most people, that door opened in late 2022 when ChatGPT was released to the public. While it’s great that the public is seeing opportunity and practical uses for AI, not all AI tools are ready for commercial use. And, for those that do, none of them are like Alchemer Pulse and 100% focused on analyzing customer feedback data.

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Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

Userpilot

JUNE 30, 2023

Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Userpilot is a product adoption platform that offers an AI-powered writing assistant to generate SaaS microcopy.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

People-First Product Leadership

NOVEMBER 5, 2024

You can develop your product instincts through hands-on experience and practice: Always learning: Stay updated on industry trends, user behavior patterns, and emerging technologies. How can we effectively use AI or tools like ChatGPT to improve product sense? But even the ‘art’ parts of product sense are teachable.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. It’s easy to think AI tools are a fad, too complicated, or unlikely to have real impact on your job. A big thank-you to Dan Shipper and Dennis Yang for providing feedback on this post. What are GPTs?

Data Visualization 139

Data Visualization Reporting Tools User Testing Customer Experience 139

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Most existing tools don’t connect the core capabilities that businesses need to drive enterprise goals and meet CX objectives.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

UX Studio

APRIL 11, 2024

Anyone can generate images and designs in different styles with a few words, and naturally, this affects design and AI design tools. We have reviewed current AI design tools to understand their capabilities, strengths, and limitations so we can understand the impact AI will have on the design industry and on our work as designers.

Research Software 78

Research Software Feedback Software Customer Feedback User Testing 78

Lenny Rachitsky

APRIL 9, 2024

PMs and VPs), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!). That sounds a lot like a tool that would be incredibly good at identifying a clever strategy. Think about it—what is AI best at?

Data Visualization 136

Data Visualization Product Management Product Manager Research Software 136

Alchemer Mobile

JUNE 15, 2024

While there’s been a lot of hype about what artificial intelligence (AI) technology can do, there’s also recognition we’ve entered a new climate for business growth. Alchmer Pulse uses a blend of AI technologies, including GenAI, to unlock deep insights from the data. One option is to use an industry model that’s already been trained.

Artificial Inteligence 100

Artificial Inteligence Data Visualization Reporting Tools Feedback Software 100

Userpilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. User onboarding is no exception. Shall we dive in?

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Artificial Inteligence User Testing Feedback Software Customer Experience 97

Alchemer Mobile

JUNE 15, 2024

ChatGPT reached 100 million monthly active users (MAU) in just six weeks, feeding into the Generative Artificial Intelligence (Gen AI) frenzy. For example, AI-first mobile apps have a 42% median retention rate after the first month. Even worse, the median DAU/MAU ratio for AI-first mobile apps is 14%. Who uses Alchemer Pulse?

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User Testing Customer Feedback Feedback Software Customer Experience 100

UX Planet

JUNE 13, 2025

The results may be slightly less consistent, but that’s a trade-off better addressed by hiring specialists in design systems. As a designer, you can either specialize in a specific area, like design systems or UX research, gradually growing in seniority and eventually becoming a valued expert or consultant.

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User Testing Data Visualization Customer Experience Research Software 66

UX Planet

MARCH 2, 2024

With the rapid evolution of technology, particularly AI, resulting in a major shift in interaction paradigms in recent years , there’s a pressing need to rethink the design process. This approach involves examining what current technology enables and figuring out how it can be utilized to achieve user outcomes.

Product Research 93

Product Research Research Software User Testing Analytic Tools 93

Mixpanel

APRIL 12, 2024

Today, AI tools have become a powerful aid in helping technical and non-technical builders with those aforementioned tasks of coding, illustrating, writing copy, and the like. But how far off are we from this technology no longer needing us humans to guide it in the building process? Those advancements made this model much more usable.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

Lenny Rachitsky

MARCH 5, 2024

Subscribe now P.S. Don’t miss Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my PM recruiting service (helping you hire Sr. A few startups that have shared their metrics publicly include Twinr , a no-code mobile app builder that won Product of the Day. Another prominent example is Air.

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Startups Feedback Software Onboarding KPIs Customer Experience 131

Usersnap

JUNE 15, 2023

Building a powerful SaaS product takes way more than just an idea. Having a well-thought-out product management process can help you build a high-impact product roadmap, smartly collect customer feedback, know which initiatives or requests to prioritize, get executive buy-ins, etc. Conduct user testing and gather feedback.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Gainsight

OCTOBER 10, 2023

AI in Digital Customer Education Like most technology, the ways customer education teams can use AI are constantly growing. That said, the current use cases primarily revolve around a handful of core functions: chat-based support, measurement, and content. Which formats do your customers prefer?

Education 52

Education User Testing Reporting Tools User Friction 52

Gainsight

OCTOBER 17, 2023

Here’s how to run one: Identify your target customer: This may sound obvious, but don’t fall into the trap of saying you’re “training your customers.” Of course, you are training your customers, but when you’re starting with limited resources, you’ll want to narrow your sights. It’s bigger than that. But it doesn’t have to be.

Feedback Software 52

Feedback Software User Friction Education Customer Experience 52

UX Studio

MAY 23, 2024

A vast array of AI tools are emerging in various sectors, slowly impacting most areas of our everyday lives. In this blog post, we’ll provide an overview of the latest trends, challenges, and most popular AI tools in education. And when I say student, that encompasses the learners in formal education and school systems.

Education 48

Education Research Software Reporting Tools Feedback Software 48

Crafty CTO

APRIL 17, 2023

Willison is prolific, to no small degree, because he’s skilled at applying tools like ChatGPT.) Today’s AI hype sounds a lot like yesterday’s crypto hype; and crypto turned out to be a steaming pile of crap, a solution looking for a non-criminal problem to solve. One factor, I think, is Crypto Rash.

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Artificial Inteligence Fractional CTO CTO Coach ChatGPT 8

People-First Product Leadership

FEBRUARY 12, 2024

Providing and receiving feedback is ideally a continual activity, best done with context as close to the moment as possible. Some HR tools and organizations are pivoting in this direction, encouraging individuals to provide comments throughout the year. I find such an attitude ironic as technology is always changing.

Artificial Inteligence 52

Artificial Inteligence Product Management Product Manager User Testing 52

Intercom, Inc.

DECEMBER 9, 2022

In a recent episode, our Director of Machine Learning, Fergal Reid , shed some light on the latest breakthroughs in neural network technology. We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. ChatGPT’s big debut. He told us things were starting to scale.

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ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Product Talk

DECEMBER 4, 2024

But they can also be a treasure trove of feedback from your customers. But they can also be a treasure trove of feedback from your customers. Would you recommend using an opportunity solution tree (or set of opportunity solution trees) to sift through that backlog and try to categorize them? But it takes feedback well.

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ChatGPT Data Visualization Product Research Customer Feedback 302

UX Planet

MARCH 15, 2025

Theyre not in control of userresearch Writing product specs, buying software and working with suppliers is relatively easy: everyone involved either works for you or with you, and everything is a known quantity you cancontrol. Research also save money, as its easier to fix a prototype rather than a fully coded solution.

User Testing 77

User Testing Research Software Product Research Customer Experience 77

Lenny Rachitsky

JULY 9, 2024

As a result, most people underestimate how close ChatGPT and other tools are to replacing the work of a human. For example, the authors of the paper “ ChatGPT is fun, but it is not funny ” used only basic prompts like “Tell me a joke, please! ” and were testing GPT-3, not GPT-4.

Reporting Tools 109

Reporting Tools Product Research Research Software Feedback Software 109

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. We provide a product launch checklist to ensure you launch successfully and consider examples of successful SaaS product launches. Collect user feedback and see how well your product was received.

Product launches 98

Product launches User Testing Product Research Feedback Software 98