Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. Check out this year’s Customer Support Trends Report to see the top five trends transforming the customer service industry and how to capitalize on them. As we know, we’re in the middle of a tech industry slowdown.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Alchemer Mobile

JUNE 15, 2024

Alchemer Pulse is a closed system to ensure customers glean accurate and consistent insight from their customer feedback data. Large language model (LLM) services such as OpenAI’s ChatGPT and Google’s Bard rely on algorithms that process natural language inputs and deliver human-like responses to queries.

Artificial Inteligence 100

Artificial Inteligence Data Visualization Reporting Tools Feedback Software 100

Product Talk

APRIL 19, 2023

Whether you’re trying to keep track of everything you learn about your customers during continuous discovery , keep tabs on the latest thought leadership and learnings from others in the industry, or keep on top of all the newest products on the market, you can quickly get overwhelmed. So how do you keep up?

Research Software 130

Research Software Data Visualization Product Research Systems Review 130

Alchemer Mobile

JUNE 15, 2024

For most people, that door opened in late 2022 when ChatGPT was released to the public. LLMs have transformed AI technology by mimicking human language and reasoning across industries. As rules-based systems evolved, they became more sophisticated and could understand relationships between words and phrases to determine sentiment.

Artificial Inteligence 100

Artificial Inteligence Feedback Software Reporting Tools Analytic Tools 100

UX Studio

SEPTEMBER 23, 2024

Many of them are aware of AI and its capabilities, engaging with tools like ChatGPT, Brisk, and Magic School AI. After a general review of the functions of these tools, we chose three of them for lesson planning, namely Magic School AI , Eduaide.ai , and Curipod. They have varying experiences with these tools. Eduaide.ai

Research Software 88

Research Software Feedback Software Education Data Visualization 88

Alchemer Mobile

JUNE 15, 2024

ChatGPT reached 100 million monthly active users (MAU) in just six weeks, feeding into the Generative Artificial Intelligence (Gen AI) frenzy. Alchemer Pulse leverages AI and natural language processing (NLP) to reshape customer feedback from surveys, reviews, support tickets, social media, chatbots, and custom data into actionable insights.

User Testing 100

User Testing Customer Feedback Feedback Software Customer Experience 100

UX Planet

DECEMBER 26, 2023

List of AI Tools being reviewed: Adobe Sensei UX Pilot FigJam AI Dovetail AI User Testing AI Insights MidJourney Dice Khroma Fontjoy Ulzard Validator AI AutoDraw Topaz Labs Let’s Enhance Vance AI Remove BG Hotpot AI Designs AI DALL-E2 1. Currently, in its open beta phase, it is accessible to users on any team or plan.

Research Software 105

Research Software Feedback Software Data Visualization User Testing 105

Mironov Consulting

FEBRUARY 28, 2024

Some context: The typical product manager ( PdM ) gets dozens of new requests and demands and ideas and suggestions and escalations and bug reports and customer complaints and ChatGPT-generated word salads each day.  Crack the WIP Agilists and systems thinkers call this the WIP/Work in Progress.  There’s

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Reporting Tools Software Review Weak Development Team Technical Review 105

Modus Create

JUNE 20, 2023

We‘ve identified six digital product development trends gaining traction among enterprises across industries and markets. You don’t have to provision servers to run apps, storage systems, or databases at any scale. ChatGPT has brought the AI discourse to every industry. Well, the future has finally arrived.

Feedback Software 75

Feedback Software Reporting Tools Development Technical Review 75

Userpilot

FEBRUARY 21, 2024

As you’ve heard about ChatGPT, it can already assist you in creating an actual product strategy if you provide the right data—going as far as creating predictive models, simulating customer interactions, or brainstorming ideas for product development. That said, this trend is the backbone for scalable, flexible data analytics.

Data Visualization 102

Data Visualization Analytic Tools Research Software Artificial Inteligence 102

UX Planet

MARCH 2, 2024

Designed for Deterministic Systems: A deterministic system performs set tasks predictably, while a probabilistic system dynamically responds to inputs with uncertain outcomes. The Double Diamond primarily caters to deterministic systems, struggling to accommodate the probabilistic, iterative nature of AI development.

Product Research 93

Product Research Research Software User Testing Analytic Tools 93

Mironov Consulting

NOVEMBER 15, 2023

  Stories range from “20 ways you can use ChatGPT to make your work easier” to “here’s how AI will end civilization as we know it.”   (“Look how much industry attention we’ve gotten!    How do you spot mistakes, and how do you improve the system?  How

Data Visualization 75

Data Visualization Technical Review Artificial Inteligence User Testing 75

Gainsight

OCTOBER 10, 2023

The use cases for AI are endless but most commonly tied to industries like healthcare, financial services, transportation, retail, energy, and manufacturing. These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. by 2028, up from $6.8b AI can help.

Education 52

Education User Testing Reporting Tools User Friction 52

UX Studio

APRIL 11, 2024

We have reviewed current AI design tools to understand their capabilities, strengths, and limitations so we can understand the impact AI will have on the design industry and on our work as designers. This is due to the following factors. Benefits of using AI design tools Let’s start with the good things first.

Research Software 78

Research Software Feedback Software Customer Feedback User Testing 78

Department of Product

NOVEMBER 2, 2023

These autonomous systems, from physical robots to digital chatbots, are designed to interact with and serve customers. The Advanced Data Analysis feature allows users to upload a file to ChatGPT. This piece presents the Earth as an industrial sized tamagotchi we need to nurture and care for. All yours, all free.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Crafty CTO

APRIL 17, 2023

Willison is prolific, to no small degree, because he’s skilled at applying tools like ChatGPT.) In the context of the Expanse series, the churn is often associated with the broader political and social upheaval occurring throughout the solar system, as well as the personal struggles and challenges faced by the characters.

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Artificial Inteligence CTO Coach Fractional CTO ChatGPT 8

Gainsight

MARCH 12, 2024

We have the paddle (in fact, we have three paddles) built upon the insights shared by industry experts Lila Meyer , Director of Global Education Services at Gainsight, and Joel Eaton, Head of Product eLearning at Hornbill, during our New Year, New Strategies Boot Camp Series. Without that, you’ll be up a creek without a paddle.

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Intercom, Inc.

DECEMBER 9, 2022

We chatted about DALL-E, GPT-3, and if the hype surrounding AI is just that or if there was something to it. Right now, ChatGPT performs best on problems where it’s easy to validate the answer or creative contexts where there’s no such thing as a correct answer. ChatGPT’s big debut. Can ChatGPT be creative?

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ChatGPT Artificial Inteligence Technical Review Feedback Software 279

UX Studio

MAY 23, 2024

DALL-E 3 A rushed shift toward digital education The pandemic has turned the usually well-ordered systems of education upside-down. And when I say student, that encompasses the learners in formal education and school systems. Many institutions were forced to go virtual practically overnight. Enhancement or transformation?

Education 48

Education Research Software Reporting Tools Feedback Software 48

Lenny Rachitsky

AUGUST 12, 2024

What PLG is and why it’s so popular ▶️ PLG is popular due to the shift from sales-driven B2B business models to user-focused, try-before-you-buy tactics: Consumers have become accustomed to testing products before committing, which has led to increased demand for similar experiences in the B2B space.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Testing 52

Lenny Rachitsky

JULY 9, 2024

Leave a comment The AI industry moves fast, which leads to lots of confusion about what AI is actually good at. As a result, most people underestimate how close ChatGPT and other tools are to replacing the work of a human. ” and were testing GPT-3, not GPT-4. I’d love to hear your reactions in the comments.

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Reporting Tools Product Research Research Software Feedback Software 109

UX Studio

JULY 15, 2024

Iterating heuristics, that is, the pragmatic mental shortcuts of our users, ensures we master industry best practices. In this article, we will take a look at Nielsen’s 10 usability heuristics and give you a short review of the principles examined on the 5 most used AI platforms: ChatGPT , Microsoft Copilot , Runway , DALL-E 2 , and Gemini.

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ChatGPT Feedback Software Research Software Data Visualization 75

Lenny Rachitsky

AUGUST 13, 2024

Staying informed on AI developments ▶ Sources for AI news: Marily recommends following experts on Twitter and subscribing to any tech-focused newsletters, like the MIT Technology Review. ” AI is both overhyped and under-hyped: She thinks writers complaining writing is dying because of ChatGPT is overhyping and misunderstanding it.

Research Software 52

Research Software Feedback Software User Testing Technical Review 52

People-First Product Leadership

JULY 17, 2023

For existing employees, when conducting performance reviews, consider if they listen with patience and go into situations seeking to understand or is their style to belittle, intimidate or control. Product teams experimenting with ChatGPT to challenge their thinking and cause them to expand their view. There are two sides.

Technical Review 52

Technical Review Technology Weak Development Team Generative AI 52

Business of Software Conference

OCTOBER 11, 2023

For example: a statement such as “Our company makes a cheap product with few features and great support” Pair with opposites and identify choices that companies make Act like a lawyer: make a great case for the opposition Extract choices: refine these choices into intelligent decisions that could have been made Identify attributes — there are no strengths (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

UX Planet

JANUARY 2, 2025

Chat GPT is a well-executed version of a technology that Google started in 2017. link] How did ChatGPT add an extra sparkleattheendof2022? For a moment, Ill dedicate this section to OpenAIs ChatGPT since it popularised the idea of Generative AI chatbots and has become a generic brand name for AI tomany.

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Artificial Inteligence ChatGPT Research Software User Testing 98

UX Planet

APRIL 8, 2025

I think about the team of data scientists working on the algorithms that keep my 6 year old daughter returning to her favorite mobile game, preventing the churn, increasing the retention, the ad views and ARPU, and I wonder what chance they have with the system weve built for them to grow upin? And yet Im hopeful.

Analytic Tools 89

Analytic Tools Research Software Feedback Software Data Visualization 89

BrainMates

JUNE 4, 2025

Market-defining shifts rarely show up in sprint reviews. Useful sources are not just about industry newsit’s about widening your lens to include adjacent domains, technological patents, regulatory debates, academic research, and even cultural shifts. They build gradually, then change everything. It acquired Android Inc.

Data Visualization 40

Data Visualization Research Software Reporting Tools Analytic Tools 40

The Product Coalition

JUNE 18, 2023

With the latest popularity of ChatGPT, I assume all enterprises and governments will use AI in the next five years. With ChatGPT, fraudsters can easily create fake websites, consumer reviews, and posts. Voice systems can simulate a real conversation and easily adapt to our responses. We are already aware of these issues.

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Research Software Data Visualization ChatGPT Systems Review 147

Lenny Rachitsky

APRIL 10, 2025

OpenAI structures its AI systems as ensembles of specialized models—similar to how human organizations work. It mirrors how humans naturally communicate and can adapt to any intelligence level—from basic to superintelligent systems.

Software Review 85

Software Review User Testing Research Software Data Visualization 85