Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. With the release of ChatGPT, it seems like a digital assistant has arrived. ChatGPT on the other hand is easy to access, use and train for anyone.

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. It works at scale across numerous internal and external sources of customer feedback to provide powerful CX insights.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

Lenny Rachitsky

FEBRUARY 20, 2024

It’s become clear to me that everyone should be playing with GPTs (custom versions of ChatGTP) right now. Consider these recent news items that caught my attention: When Italy banned ChatGPT, the productivity of coders in the country fell by 50% before recovering. .” What are GPTs? But you’re wrong.

Data Visualization 139

Data Visualization Reporting Tools Customer Experience User Testing 139

Userpilot

SEPTEMBER 25, 2023

In this article, we’ll go over some of the underlying principles driving SaaS design, and how these effectively address user pain points and elevate the overall customer experience. Let’s start with the similarities HCD and design thinking share a strong emphasis on user-centricity.

Feedback Software 104

Feedback Software Research Software Analytic Tools User Testing 104

Alchemer Mobile

JUNE 15, 2024

ChatGPT reached 100 million monthly active users (MAU) in just six weeks, feeding into the Generative Artificial Intelligence (Gen AI) frenzy. As Sequoia Capital points out, Gen AI is having a value problem. Alchemer Pulse continually strives for high accuracy and precision in analyzing customer feedback.

User Testing 100

User Testing Customer Feedback Feedback Software Customer Experience 100

Lenny Rachitsky

APRIL 9, 2024

I once defined the job of a product manager as to “ deliver business impact by marshaling the resources of your team to identify and solve the most impactful customer problems. Tools to explore: ChatGPT , Claude , Gemini , Perplexity , and here are examples of how people are already using ChatGPT to strengthen their thinking 2.

Data Visualization 136

Data Visualization Product Manager Product Management Research Software 136

Userpilot

AUGUST 15, 2023

A product launch plan provides structure to your launch, enabling you to prioritize resources, prepare for every possibility, and reach potential customers. Your launch plan should contain the following: Detailed market research and competitive analysis that examines the current market state and identifies the needs of your target user.

Product launches 98

Product launches User Testing Feedback Software Research Software 98

UX Studio

SEPTEMBER 23, 2024

Many of them are aware of AI and its capabilities, engaging with tools like ChatGPT, Brisk, and Magic School AI. Some appreciate their potential to lighten workloads and provide useful starting points. Summary So, all in all, teachers found Magic School AI’s responses better than for example Chat GPT. Eduaide.ai

Research Software 88

Research Software Feedback Software Education Data Visualization 88

UX Planet

JANUARY 22, 2024

USERS: Explain to ChatGPT who the users you design for are. WHY THE USERS NEED IT: Explain the pain point and why the users must solve it. These templates can be customized for various types of account updates or information. PRODUCT: Add here some info about the product you design.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Artificial Inteligence 97

UX Planet

JUNE 13, 2025

It allows you to share the burden of routine work (especially if engineers aren’t stepping in), while also combining your efforts and knowledge to help shift the design focus from UI execution toward customer experience and more strategic roles. Whether it’s product management or customer experience, neither is a final destination here.

User Testing 66

User Testing Data Visualization Customer Experience Research Software 66

Userpilot

APRIL 28, 2023

For example, it can optimize the onboarding experience to reduce the time to value and help users discover more advanced features later on. You can leverage AI to analyze customer and product usage data for personalization of the customer experience inside the product. Why use AI during the customer onboarding process?

Artificial Inteligence 97

Artificial Inteligence User Testing Feedback Software Customer Experience 97

Gainsight

OCTOBER 10, 2023

These are the headline-grabbing use cases, but the rise of AI is trickling into other industries, including Customer Education. While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. your goals should really come from your customers and team. What hasn’t?

Education 52

Education User Testing Reporting Tools User Friction 52

Userpilot

APRIL 26, 2023

TL;DR A signup form is the first impression that your brand has on visitors, users, and customers, which is why it should start the user journey off with a positive experience. Signup pages are the first touchpoint that your company has with new customers and the first impression that your brand will make.

Customer Experience 96

Customer Experience User Testing ChatGPT User Friction 96

Userpilot

JULY 30, 2024

Scope : UI deals with visual and interactive aspects of a product, while UX encompasses the entire user journey and customer success. Natural Language Interface (NLI) : Interfaces that allow users to interact through spoken (a voice user interface) or written natural language (a chat).

User Testing 105

User Testing Feedback Software Analytic Tools Research Software 105

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

The Product Cafe

JUNE 18, 2024

You’d rather spend your time on the front lines—diving deep into customer feedback, brainstorming with designers and engineers, and steering the strategic direction to create products that not only function well but also make customers happy. Engaging with platforms like ChatGPT can be a great start.

User Testing 59

User Testing Data Visualization Product Research Product Manager 59

Lenny Rachitsky

MARCH 5, 2024

Users who have recently launched on Product Hunt have much better response rates than those makers who last posted anything two years ago. Remember to focus on connecting with users within your ideal customer profile (ICP). Start by describing what pain points you encountered in the past motivated you to create the product.

Startups 132

Startups Feedback Software Onboarding KPIs Customer Experience 132

Gainsight

OCTOBER 17, 2023

Customer Success professionals are under more pressure than ever. Secure more renewals and customer expansion opportunities. Here’s the thing: The economic headwinds and premium on efficiency mean company leadership is asking Customer Success Managers (CSMs) and other customer-facing teams to do more with less.

Feedback Software 52

Feedback Software User Friction Education Customer Experience 52

Lenny Rachitsky

AUGUST 12, 2024

Sales motion is for a very targeted list of big customer for big orders and having a clear hit list for revenue targets. For example, if your product requires extensive customization for the customer to see value, or if you are targeting only a handful of large companies, then PLG may not be the best approach.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Testing 52

Userpilot

JULY 24, 2023

Userpilot empowers SaaS your product team to run in-app marketing campaigns, collect customer feedback, and analyze users’ interactions with your product. Thankfully, you can get all the data you need by speaking to your existing customers or those of your competition. Sample user persona. What is a product launch?

Product launches 98

Product launches User Testing Product Research Feedback Software 98

Userpilot

MARCH 7, 2024

TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested. Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. What is user engagement?

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Lenny Rachitsky

AUGUST 13, 2024

.” AI is both overhyped and under-hyped: She thinks writers complaining writing is dying because of ChatGPT is overhyping and misunderstanding it. ” She thinks there is more to AI than just ChatGPT. ” Make sure there is a problem and pain point that needs to be solved in a smart way.

Research Software 52

Research Software Feedback Software User Testing Technical Review 52

People-First Product Leadership

JULY 17, 2023

Do the answers reflect an individual who seeks out collaborative ways to improve the customer and/or organization experience or are the answers filled with self promotion? As your technology, customer needs, and business evolves, you will need to monitor when and how to realign your product team. There are two sides. Enjoy the ride!

Technical Review 52

Technical Review Technology Weak Development Team Generative AI 52

Lenny Rachitsky

OCTOBER 29, 2024

But most of the time when I try using ChatGPT/Claude/Gemini, I get very meh results. Say you’re asking ChatGPT to write an announcement for a new feature. You want to make sure the phrasing is attention-grabbing and factual but that the message is also authentic to your product and customer base.

User Testing 134

User Testing Engineering Research Software ChatGPT 134

Userpilot

JANUARY 2, 2025

What makes a customer feedback survey great? Keep on reading 9 effective survey examples from leading companies Here are 9 surveys for different purposes and stages of the user journey that top-notch SaaS companies use at different stages of the customer journey. How to design surveys for maximum engagement? Was my guess right?

User Testing 102

User Testing Product Research Data Visualization Customer Feedback 102