Intercom, Inc.

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Bill: Sure, absolutely. We got acquired by the large U.S. The holy grail.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

PMLesson's Ace the PM Interview

MARCH 1, 2020

I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo. Due to the number of applicants, making it past the resume screen may rely on a bit of luck.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Bain Public

MAY 29, 2020

FUN FACT: It is actually thanks to the coaching service for innovative and technological SMBs (PMEit) administered by MAIN that we’ve been able to work with some of our incredible clients, Wastack , LiveScale , Blaise Transit and Enkidoo , and provide them with product management, consultancy and coaching support. Did you know 16.2%

CTO Coach 52

CTO Coach Research Software Feedback Software Startups 52

Modus Create

MAY 11, 2020

COVID-19 is an opportunity to be united, to work together: doctors, scientists, engineers, journalists, and the public, as a team. For people in tech, it’s just our daily environment, nothing too fancy, nothing too hard. This applies not only in tech, but also in politics and society. Is it hard? Is it impossible?

Technical Advisors 72

Technical Advisors User Testing Technical Review Feedback Software 72

PMLesson's Ace the PM Interview

APRIL 9, 2020

CIO’s top 10 , taken from Switchup.org, a review and ranking guide which examined thousands of alumni reviews to rank coding bootcamps based on price, location, job support and instructor quality. Hot off the presses, Career Karma’s review was published only days ago and focuses on coding bootcamps with an online option.

Software Review 52

Software Review Data Visualization Technical Advisors Analytic Tools 52

Intercom, Inc.

JANUARY 14, 2021

Looking at how the best companies operate, Hubert and his team boiled down product excellence to three key areas of action: vision, strategy, and execution. Too often, companies make the mistake of going after too many things at once. How to use technology to create something. Use it to make better product decisions.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Mind the Product

DECEMBER 8, 2017

After years of seeing companies head down the wrong path, we’ve come up with a short list of considerations for product engineers and managers to take into account when designing, or hiring a development team to create, a connected hardware product. Many companies forget that it is advisable to keep product specifications restrained.

Technical Advisors 73

Technical Advisors Certifications Customer Experience Wireless 73

Alchemer Mobile

APRIL 14, 2020

Here are some of the questions they’ll discuss: What’s the relationship between design, development, engineering, and product and your company? How deep does your understanding of the technology go as a PM? How do you manage executive expectations, customer expectations, and technical resources?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Product Bookshelf

JANUARY 31, 2017

Your company will rely on you to be the most knowledgeable about your product so never take your eye off the market and establish an objective framework to guide your decisions. To make matters worse, the engineering team was having difficulty prioritizing because each sales person had a different request from their respective clients.

Technical Advisors 48

Technical Advisors Product Management Product Manager Technical Review 48

Gainsight

AUGUST 31, 2020

Amy started as a hardware engineer. She is an electrical engineer by education, and her first job was at G.E. I liked being that interface between what the company was building and what the customer needs.” I’ve worked for companies that shut down. working on radar systems. You know, I’ve been laid off.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Rohit Gossain: I started off my career in 2010 as a technical analyst working with a product manager.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Sachin Rekhi

JANUARY 27, 2013

The role of product management in technology firms is a critically important one that is often misunderstood. While the amount of time spent in each of these areas will vary by the company as well as by your seniority in the organization, the vast majority of your work will always fall into one of these areas.

Technical Advisors 62

Technical Advisors Product Management Product Manager Technical Review 62

Department of Product

MARCH 28, 2022

In each of these scenarios, some companies will quickly adapt to new trends and reconfigure their product offering to stay relevant. It is extremely difficult (and probably not advisable) to attempt to stay on top of all trends. Trends start with early adoption and eventually gain critical mass if they are successfully adopted.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

The Product Coalition

MAY 11, 2022

The heart of the book comprises the following types of knowledge that every Product Manager should acquire, as Ben and Blair promote: Organizational knowledge is about how your company works and helps you find the information needed to get your job done. Product knowledge covers your product’s benefits and limitations.

Enterprise 114

Enterprise User Testing Feedback Software Technical Advisors 114

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Growth Advisor in Residence at Greylock Partners, Growth Lead at Pinterest, and first marketer at Grubhub. He advised companies like Tinder, Hipcamp, Reddit, Canva, and Pocket.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

The Product Coalition

OCTOBER 21, 2019

As a project manager at an IT company working with many non-technical startup founders, our clients, I often get to resolve a variety of interesting issues that relate to technology and communication. They had spent a lot of time choosing the technological stack and discussing technical solutions with outside consultants.

Technical Review 60

Technical Review Technical Advisors Research Software Agile 60

All About Product Management

MAY 13, 2008

External trainers where also brought in and presented, to the MDs and the heads of Business Development and e-Marketing, the issues that companies face with software development and how agile/scrum could address the challenges we were currently experiencing. Many issues where down to a change in test working practices.

Agile 48

Agile Technical Advisors Product Management Product Manager 48

Usersnap

JUNE 15, 2023

The roles and responsibilities of product managers vary depending on the type of company they’re working with and the size. For instance, in large companies like Google and Facebook, product managers collaborate with dedicated researchers, analysts, and marketers who assist them in different stages of the product lifecycle.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

eG Innovations

JULY 21, 2022

Recently, we hosted a great joint webinar with the team from AVD TechFest to present the results of a survey we conducted jointly to assess real-world Microsoft Azure Virtual Desktop (AVD) usage and industry and customer sentiments towards the AVD technologies. Where can I get technical details of real AVD deployments at scale?

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Technical Review 52

Intercom, Inc.

MAY 19, 2022

While a short First Response Time is important, it should take into account what makes sense for the customer, the issue, the resources of the company, and the industry standard. Let’s start by looking at CSAT, which is the metric that measures how well a company meets its users’ expectations.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

UX Studio: Product Management

MARCH 28, 2022

Is it technical details, customer insights or revenue and money? Bill Campbell was a legendary coach who worked with some of the biggest product leaders in the tech industry. He often visited the meetings run by these super powerful tech executives and spent time making sure they become better in running them. “To

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Weak Development Team User Testing Data Visualization Customer Feedback 110

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. I’m the founder and CEO of a company called Superhuman, and we make the fastest email experience in the world. This is the story of how we’ve built a Product-Market Fit Engine. pic.twitter.com/cBzVvt2Rtx.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Department of Product

JUNE 27, 2022

How to Structure your Product Org to Optimise for Growth If your company’s success depends on growing effectively, you need to get these things right When a company grows quickly, it undergoes stress. They can make or break a company. If your company’s success depends on growing effectively, you need to get these things right.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Userpilot

JANUARY 5, 2022

We work with hundreds of SaaS companies and are willing to share the insights from all those conversations with you. Onboarding software is commonly used by SaaS companies to teach customers how to get the most out of their product. But it will cost a lot of time and money, and distract your developers from engineering your product.

Analytic Tools 52

Analytic Tools Software Review Data Visualization User Testing 52

The Product Guy

AUGUST 30, 2017

The relationship between QA and Engineering was bordering on food fights, and we’d only achieved half of our requirements. As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. I’m not a technical Product Manager. In fact, our tests regularly failed.

Technical Advisors 123

Technical Advisors Product Management Product Manager Technical Review 123

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. But the choice of the best user retention tools is very much dependent on how companies differ. The engineering and coding skills you have available. Some SaaS companies get by just fine with good old session-based Google Analytics!

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Userpilot

AUGUST 18, 2020

Well, maybe it’s due a revival – this time as an unofficial mantra for the SaaS sector. But the choice of the best user retention tools is very much dependent on how companies differ. The engineering and coding skills you have available. Some SaaS companies get by just fine with good old session-based Google Analytics!

Analytic Tools 64

Analytic Tools Feedback Software User Testing Data Visualization 64

Business of Software Conference

JUNE 29, 2020

Literally, I’ve worked with marketing teams on this, HR teams, everybody across the company they go out they interview the people that would be impacted by their solutions. So what Dewey is advising us to do. Audience Member : By the way we’re from the same company but looking in different ways.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. SEO stands for “Search Engine Optimization.” Budget depends on the type of SaaS company you’re in. The larger your company, the higher your budget will be most of the time.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Product Bookshelf

FEBRUARY 7, 2017

One of the rules, written by Lawley, advises to work on problems you are passionate about. It’s critical for product managers to explicitly spell out their positioning and review it with the entire team. The engineering team says the requirements were not complete and kept changing. ” The requirements death spiral.

Technical Advisors 48

Technical Advisors Product Management Product Manager Weak Development Team 48

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. Teresa : I’m going to do a quick review of what we covered in Part 1 and Part 2. The idea is to have a product trio —a product manager, a designer, and a tech lead—working and owning product decisions together. Thanks for joining.

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Product Research User Testing Research Software Data Visualization 215